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XYZ Metrology Solutions Customer Service Associate Interview Questions and Answers
XYZ Metrology Solutions Customer Service Associate Interview Experiences
1 interview found
Anonymous
I applied via Recruitment Consultant and was interviewed in May 2021. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. How covid-19 affected on your peraonal life ?
- Ans.
Covid-19 has affected my personal life in various ways.
I had to work from home which affected my work-life balance.
I couldn't meet my friends and family due to social distancing.
I had to cancel my travel plans and events.
I had to take extra precautions to ensure my safety and the safety of others.
I experienced anxiety and stress due to the uncertainty and fear of the pandemic.
- Q2. What if the customer needs the compensation of the product which is showing delivered in my system?
- Ans.
Assure the customer that we will investigate and provide appropriate compensation.
Apologize for the inconvenience caused
Assure the customer that we will investigate the matter
Request for the order number and other relevant details
Provide appropriate compensation based on the investigation
Thank the customer for bringing this to our attention
- Q3. Why you left your previous company ?
- Q4. Tell me something about your old company management ?
Interview Preparation Tips
Try to get these features in yourself and no one can reject you in any interview.
Interview questions from similar companies
Selected
I applied via Walk-in
(3 Questions)
- Q1. What is phone Banking?
- Ans.
Phone banking is a service provided by banks that allows customers to perform banking transactions over the phone.
Allows customers to check account balances
Enables customers to transfer funds between accounts
Provides assistance with setting up automatic bill payments
Allows customers to report lost or stolen cards
Offers support for general inquiries and account maintenance
- Q2. Tell me about your city and what is most famous in your city?
- Ans.
I am from New York City, which is known for its iconic landmarks, diverse culture, and vibrant nightlife.
Iconic landmarks such as the Statue of Liberty, Empire State Building, and Times Square
Diverse culture with neighborhoods like Chinatown, Little Italy, and Harlem
Vibrant nightlife with Broadway shows, trendy bars, and world-class restaurants
- Q3. Tell me about yourself?
- Ans.
I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving.
I have X years of experience in customer service roles
I excel at resolving customer issues and providing excellent service
I am a great communicator and team player
I am passionate about helping customers and ensuring their satisfaction
Soumya Chatterjee
(2 Questions)
- Q1. Tell me about yourself and the relevant experience?
- Q2. What skills do you have for us to enhance the productivity of the project?
General Questions regarding your experience in customer support
(1 Question)
- Q1. Introduction What is your Memorable day Speak something about your college days in hindi Are you comfortable with night shift What is your salary expectation.
(1 Question)
- Q1. Verbal questions Communication skills testing
Selected
I applied via Recruitment Consulltant and was interviewed before Dec 2023. There were 3 interview rounds.
(3 Questions)
- Q1. Why want to join this organisation
- Q2. What is your salary expectation
- Q3. Better salary and growth our skill
Discuss about policy and process
(2 Questions)
- Q1. Salary expectations
- Q2. Total experience
Interview Preparation Tips
(1 Question)
- Q1. Project discussion
(1 Question)
- Q1. Tell me something about your self
Reeta Sen
Interview date on 10 September
Computer test and dv
Gd group discussed and computer basic
(1 Question)
- Q1. Computer related question
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. What do you in leisure time
- Ans.
In my leisure time, I enjoy reading books, playing sports, and spending time with family and friends.
Reading books
Playing sports
Spending time with family and friends
- Q2. Just make you answer very soft and convenient. Ex- I use to play game or watch movies....again they will ask you to talk something about game if you tell them game if movie they will ask you what is you la...
- Q3. Person test
- Q4. Try to speak clear and accurate.
I applied via Naukri.com and was interviewed in Feb 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. She asked jst my personal details and the notice period about my work and replied her according to that but later the consultant from kvc replied me tht u r not shortlisted after asking her so many times a...
- Q2. But when we are looking for some new firm to join we have to serve the notice period but she was like so rude I don't know who she was at least b professional while taking interview
Interview Preparation Tips
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