Wonder Cement Customer Technical Support Specialist Interview Questions and Answers

Q1. Types of cement
Ans. 
Types of cement include Portland cement, white cement, rapid hardening cement, and low heat cement.
• Portland cement is the most common type used in construction.

• White cement is used for architectural purposes.

• Rapid hardening cement sets quickly and is used in projects with tight deadlines.

• Low heat cement generates less heat during hydration and is used in large concrete structures.
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Q2. Initial and final setting time of cement
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Initial setting time is the time taken for the cement paste to harden sufficiently so that it can no longer be reshaped. Final setting time is the time taken for the cement paste to harden completely and attain its full strength.
• Initial setting time is typically around 30 minutes to 1 hour after mixing with water.

• Final setting time is usually around 2 to 4 hours after mixing with water.

• Setting time can be affected by f...read more
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Q1. Self intro About past experience About skills
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Q1. Self intro What u know about Kohler company About past experience Question on ur previous post.
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Q1. What is the definition of cement
Ans. 
Cement is a binding material used in construction to hold together different materials.
• Cement is a fine powder made from a mixture of limestone, clay, and other minerals.

• It is mixed with water to form a paste, which hardens over time and binds materials like bricks, stones, and concrete.

• Cement is commonly used in building foundations, walls, floors, and other structures.

• It provides strength and durability to the constr...read more
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Q2. What is the cement ratio in concrete
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The cement ratio in concrete varies depending on the type of concrete being used.
• The most common cement ratio in concrete is 1:2:4, which means one part cement, two parts sand, and four parts gravel.

• However, the ratio can vary depending on the strength and durability required for the specific project.

• For example, a high-strength concrete may have a ratio of 1:1.5:3, while a low-strength concrete may have a ratio of 1:3...read more
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Q1. How many years in this field job
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Q2. U r intrested in this job
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Yes, I am interested in this job.
• I have a passion for providing excellent customer service.

• I have previous experience in managing a customer service team.

• I enjoy problem-solving and finding solutions to customer issues.

• I have strong communication and interpersonal skills.

• I am motivated to meet and exceed customer expectations.

• I am excited about the opportunity to contribute to the success of the company.
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Q3. Tumko kyu ye company me aaneka he
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Q4. Agar tum ko ye room me tiles labour se lagvaneka he to kya kya karoge sabse pahle
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Q5. Tumhare samne agar customer agree ho jaye to tum kya karoge
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Test was at average level. One having average knowledge on math, reasoning, English can clear the test.

Q1. Tests of cement, test of brick, strength of various building materials. Quantity of material required for 1000 square foot of a flat.
Ans. 
Understanding tests and quantities of building materials for construction projects.
• Tests of cement include compressive strength test, fineness test, and soundness test.

• Tests of brick include water absorption test, compressive strength test, and efflorescence test.

• Strength of various building materials can be determined through tests like tensile strength, compressive strength, and flexural strength.

• Quantity of material...read more
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Q2. Tests on concrete, lab test, site tests.
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Q1. My on ground Working, whome I was dealing name some clients.
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Q2. How many meetings I was conducting. How much was my Target in previous company.
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Q3. Any achievement during your last job.
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Q1. Salary discussion, why would we give you higher hike.
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Q1. What is cement ?
Ans. 
Cement is a binding material used in construction to hold together bricks, stones, and other materials.
• Cement is a fine powder made from limestone, clay, and other minerals.

• It is mixed with water to form a paste that hardens over time, binding materials together.

• Common types of cement include Portland cement, which is used in most construction projects.

• Cement is a key ingredient in concrete, mortar, and grout.
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Q2. Raw materials used for cement manufacture?
Ans. 
Common raw materials for cement manufacture include limestone, clay, iron ore, and gypsum.
• Limestone is the primary raw material used in cement production.

• Clay is another important ingredient that provides silica, alumina, and iron oxide.

• Iron ore is used to provide iron oxide, which gives the cement its gray color.

• Gypsum is added to control the setting time of the cement.
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Q1. Personal qualities
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Q2. Tell me about yourself?
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Experienced customer service professional with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm under pressure and handle difficult customers

• Proven track record of meeting and exceeding customer satisfaction goals
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