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Wipro Customer Care Executive Interview Questions and Answers
Wipro Customer Care Executive Interview Experiences
11 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed before Jun 2022. There were 5 interview rounds.
Topic was given to speak on it for a minute
Basic English and maths aptitude test was taken
(2 Questions)
- Q1. Typing speed was checked
- Q2. Write a paragraph
- Ans.
Customer Care Executives play a crucial role in providing excellent customer service and resolving issues efficiently.
Customer Care Executives should have strong communication skills to effectively interact with customers.
They need to be empathetic and patient when dealing with customer complaints or concerns.
Problem-solving skills are essential to address customer issues and find suitable solutions.
Knowledge of compan...
(2 Questions)
- Q1. Tell me about yourself
- Q2. Speak on a scenario for a minute
- Ans.
Handling a customer complaint about a delayed delivery
Listen to the customer's complaint patiently
Apologize for the inconvenience caused
Investigate the reason for the delay and provide a solution
Offer compensation or a discount for the inconvenience
Follow up with the customer to ensure satisfaction
Interview Preparation Tips
Roshni Rida
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. About qualification
- Q2. About experience
Interview Preparation Tips
Selected
I applied via Job Portal and was interviewed in Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Great interview, got to learn a lot about my own mistakes and shortcomings. Interview was intense and brutal to be honest but I am glad to give it.
- Q2. Tell me about your self?
Interview Preparation Tips
What people are saying about Wipro
Selected
I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me something anout yourself
- Q2. Why shall we hire you
Interview Preparation Tips
Wipro interview questions for designations
I applied via Walk-in and was interviewed before Jul 2021. There were 5 interview rounds.
(1 Question)
- Q1. Introduction. Asked on some topics (which were popular then) .salary details.
(1 Question)
- Q1. Reasoning , excel related questions , short cuts of key related .
(1 Question)
- Q1. Why I've chosen the company?. What i would like to see myself after 5 years ? Some customer's situations related questions. For an ex- if a customer is very rude how would you handle ?. Family , friends. ...
Typing, listening, grammar test , paragraph writing and speaking on a topic for 3mins . ( Mine was computer)
(1 Question)
- Q1. Salary discussion.shift timing discussion. documents submission.
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Jan 2022. There were 4 interview rounds.
(5 Questions)
- Q1. Why should we hire you?
- Q2. Where do you see yourself in 5 years?
- Q3. What are your strengths and weaknesses?
- Q4. Tell me about yourself.
- Q5. Do you like to work in a group or an individual and why?
- Ans. I love to work in team because team work make successful work in short period of time.
We will decuss according to topic
Case study studies about decision making
Interview Preparation Tips
I want to groom my working experience and as fresher it will be good opportunity for me to be part of this organisation.
Customer Care Executive Jobs at Wipro
I applied via Referral and was interviewed in May 2022. There were 2 interview rounds.
(3 Questions)
- Q1. About the candidate, about the company
- Q2. Why wipro for ur career what's ur expectations of salary....?
- Q3. Why should i hire u...?
Interview Preparation Tips
I applied via Company Website and was interviewed in Oct 2021. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Past experience and qualification details
- Q2. Daily routine
- Q3. What you know about compny
Interview Preparation Tips
Interview Questionnaire
3 Questions
- Q1. Difference between private and goverment sector
- Ans.
Private sector is owned by individuals or companies while government sector is owned by the state.
Private sector is profit-driven while government sector is service-driven.
Private sector has more flexibility in decision-making while government sector has more regulations.
Private sector has more competition while government sector has less competition.
Examples of private sector include Apple, Microsoft, and Coca-Cola wh...
- Q2. What is about yourself
- Q3. Are you comfortable in night shift?
Interview Preparation Tips
Ritu Soni
I applied via Walk-in and was interviewed before Jan 2021. There were 4 interview rounds.
Interview Questionnaire
5 Questions
- Q1. The interviewer asked me to give my introduction and my Work experience.
- Q2. The interviewer will ask you to speak your name.,your date of birth,your educational qualifications,Computer Knowledge,your Skill,your Key Skill,your Extra Curricular Activities.
- Q3. The interviewer will ask you about your Work experience.He/She will ask you if you have worked in any previous office.,school or any institution.
- Q4. The interviewer will ask you if you are comfortable to travel in cab in day shift/night shift
- Q5. The interviewer will ask you ,Can you speak good English?
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. To tell about yourself, and brief about work experience?
- Q2. In an interview, you have to speak on any topic? For instance I converse that, my hobby is to watch cricket, so the interviewer would ask to tell about your favorite cricketer.
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Wipro Customer Care Executive Reviews and Ratings
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Rating in categories
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| ₹5.8 L/yr - ₹22 L/yr |
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