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Satisfying customers in tough situations requires empathy, effective communication, and proactive problem-solving skills.
Listen Actively: Allow the customer to express their concerns fully without interruption. For example, if a customer is upset about a delayed order, listen to their frustrations before responding.
Empathize: Show understanding of their feelings. You might say, 'I understand how frustrating this m...
I reach sales targets by setting clear goals, creating a strategic plan, motivating my team, and closely monitoring progress.
Set specific and achievable sales targets
Develop a strategic plan outlining steps to reach targets
Motivate and support team members to perform at their best
Regularly monitor progress and make adjustments as needed
A retail store is a physical location where customers can purchase goods or services.
Retail stores sell a variety of products, such as clothing, electronics, and groceries.
They may be part of a chain or independently owned.
Retail stores often have sales associates who assist customers with their purchases.
They may also offer services such as alterations or repairs.
Examples of retail stores include Walmart, Target,...
Cash flow forecasting and budgeting involves predicting future cash inflows and outflows and creating a plan to manage them.
Cash flow forecasting involves analyzing past financial data and market trends to predict future cash inflows and outflows.
Budgeting involves creating a plan to manage cash inflows and outflows based on the cash flow forecast.
Cash flow forecasting and budgeting help organizations to manage th...
I follow a matrix that focuses on sales, customer satisfaction, employee performance, and inventory management.
I prioritize sales and ensure that the store meets its targets.
I focus on providing excellent customer service to increase customer satisfaction and loyalty.
I monitor employee performance and provide training and support to improve their skills.
I manage inventory effectively to ensure that the store has t...
The formula for stock keeping before fulfillment of replenish involves calculating the reorder point and safety stock.
Reorder point is the inventory level at which a new order should be placed
Safety stock is the extra inventory kept to avoid stockouts due to unexpected demand or delays in replenishment
Formula: Reorder point = (Average daily sales x Lead time) + Safety stock
Regularly reviewing and adjusting the for...
Acknowledge their sales skills but address the issue of not following instructions.
Recognize their sales skills and appreciate their contribution to the team.
Have a one-on-one conversation to understand their perspective and reasons for not following instructions.
Clearly communicate the expectations and consequences of not following instructions.
Provide training and support to help them improve their listening ski...
Excess stock is stored in the backroom or sent to another store.
Excess stock is identified through regular inventory checks.
If there is not enough space on the sales floor, excess stock is stored in the backroom.
If the excess stock cannot be stored in the backroom, it is sent to another store.
If there are no other stores to send the excess stock to, it may be marked down for clearance.
Effective stock management is...
My design process involves research, ideation, prototyping, and testing.
I start by researching the problem and the target audience.
I then brainstorm and sketch out ideas.
Next, I create prototypes and test them with users.
I iterate on the design based on feedback and continue testing until it meets the desired outcome.
Finally, I create detailed drawings and specifications for production.
To enhance store profitability, control expenses, and lead effectively, focus on strategic planning, team engagement, and operational efficiency.
Implement Cost Control Measures: Regularly review expenses such as inventory, utilities, and staffing to identify areas for savings. For example, negotiate better rates with suppliers.
Enhance Sales Strategies: Use promotions and loyalty programs to attract customers. For ...
I applied via AmbitionBox and was interviewed in Aug 2024. There were 2 interview rounds.
Measure one's competence in logical reasoning, numerical skills, or verbal ability
Yes, I am currently working as a Customer Care Executive at XYZ Company.
Yes, I am currently employed at XYZ Company as a Customer Care Executive.
I have been working in this role for the past 2 years.
I handle customer inquiries, complaints, and provide solutions to their issues.
I am responsible for maintaining customer satisfaction and building positive relationships.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
Received multiple awards for excellent customer service
I appeared for an interview before May 2024, where I was asked the following questions.
To enhance store profitability, control expenses, and lead effectively, focus on strategic planning, team engagement, and operational efficiency.
Implement Cost Control Measures: Regularly review expenses such as inventory, utilities, and staffing to identify areas for savings. For example, negotiate better rates with suppliers.
Enhance Sales Strategies: Use promotions and loyalty programs to attract customers. For insta...
Satisfying customers in tough situations requires empathy, effective communication, and proactive problem-solving skills.
Listen Actively: Allow the customer to express their concerns fully without interruption. For example, if a customer is upset about a delayed order, listen to their frustrations before responding.
Empathize: Show understanding of their feelings. You might say, 'I understand how frustrating this must b...
It was a pool campus at DJ Academy of Management. The Group Discussion went so well.
Another group discussion round to limit the number of students
I cleared this round too.
UPT and ASP are retail industry metrics used to measure sales performance.
UPT stands for Units Per Transaction and measures the average number of items sold per transaction.
ASP stands for Average Selling Price and measures the average price of items sold.
Both metrics are important in evaluating sales performance and can help identify areas for improvement.
For example, if UPT is low, it may indicate a need for better pr...
A retail store is a physical location where customers can purchase goods or services.
Retail stores sell a variety of products, such as clothing, electronics, and groceries.
They may be part of a chain or independently owned.
Retail stores often have sales associates who assist customers with their purchases.
They may also offer services such as alterations or repairs.
Examples of retail stores include Walmart, Target, and ...
I applied via Recruitment Consulltant and was interviewed before Feb 2023. There were 3 interview rounds.
I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 2 interview rounds.
Cash flow forecasting and budgeting involves predicting future cash inflows and outflows and creating a plan to manage them.
Cash flow forecasting involves analyzing past financial data and market trends to predict future cash inflows and outflows.
Budgeting involves creating a plan to manage cash inflows and outflows based on the cash flow forecast.
Cash flow forecasting and budgeting help organizations to manage their c...
I applied via Recruitment Consulltant and was interviewed before Jun 2022. There were 3 interview rounds.
I reach sales targets by setting clear goals, creating a strategic plan, motivating my team, and closely monitoring progress.
Set specific and achievable sales targets
Develop a strategic plan outlining steps to reach targets
Motivate and support team members to perform at their best
Regularly monitor progress and make adjustments as needed
I applied via Campus Placement
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Store Manager
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salaries
| ₹2.1 L/yr - ₹5 L/yr |
Manager- Corporate Sales
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| ₹4 L/yr - ₹6.3 L/yr |
Corporate Manager
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Retail Store Manager
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| ₹2.3 L/yr - ₹4.2 L/yr |
Branch Manager
32
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| ₹6.5 L/yr - ₹22 L/yr |
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