Wellness Forever Lifestyle Chemist Senior Customer Service Executive Interview Questions and Answers

Aptitude and english

Simulation about chats and situational questions

Q1. Everything about experiences and situations
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Q1. Personal Life and about the company
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Q1. About yourself, family background
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Q2. It's very easy to tell
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Normal company use cases will be given for analysis

Q1. Questions regarding tools.
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Q1. Give your intro
Ans. 
I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
• Experienced in handling customer inquiries and resolving issues in a timely manner

• Skilled in building rapport with customers and ensuring their satisfaction

• Proficient in using CRM systems and other customer service tools

• Excellent communication and problem-solving skills

• Ability to work well under p
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Q2. What is 360 degree apraisal
Ans. 
360 degree appraisal is a performance evaluation method that involves feedback from multiple sources.
• Involves feedback from supervisors, peers, subordinates, and sometimes even customers

• Provides a comprehensive view of an employee's performance and behavior

• Helps in identifying strengths and areas for improvement

• Encourages self-awareness and development

• Used for performance reviews, promotions, and training purposes
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Q1. 1. Introduction 2. esic and PF calculation
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Q2. Profits of your current company
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Q1. What is payroll cycle and salary cycle
Ans. 
Payroll cycle is the frequency at which employees are paid while salary cycle is the duration for which they are paid.
• Payroll cycle can be weekly, bi-weekly, semi-monthly or monthly depending on the company's policy.

• Salary cycle can be monthly, quarterly, bi-annually or annually depending on the company's policy.

• Payroll cycle determines the frequency of paychecks while salary cycle determines the duration of paychecks.

• ...read more
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Different type of qualify test

Q1. Gm interview test regarding selling skills
Ans. Cold calling with new customer apointing
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Q2. How long in a day u can work
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