VoPro Customer Care Executive Interview Questions and Answers

Q1. Self introduction
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Q2. Bref about home town or Bangalore
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Q1. ABOUT YOUR SELF
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Q2. What is your name
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Q3. Where are you from
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Q4. Your last company
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Q5. What is Your hobbies
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Q1. How to handle the customer anger
Ans. 
Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.
• Stay calm and composed to de-escalate the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions and show understanding

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the customer's issue

• Follow up with the custo
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Q1. Ne confident and good communication skills
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Q2. Tell about the previous company
Ans. 
I worked at XYZ Company, a leading telecommunications company.
• XYZ Company is known for its excellent customer service and innovative products.

• I was responsible for handling customer inquiries and resolving issues.

• I received positive feedback from customers for my prompt and efficient assistance.

• I also collaborated with other departments to ensure smooth operations and customer satisfaction.

• For example, I worked closely...read more
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Q1. Need to discuss any topic for 2 min
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Q1. Must have typing speed
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Q1. Indroduce my self , my apttitue, qualification
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Q2. Job role related questions
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Q3. How work in job role
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Q1. Indroduce my self, my qualification
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Q2. How to work my job role
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Q3. Working details foe related the job
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Q4. My knowledge test, apptitute
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Typing test is the main thing they will conduct

Q1. They will ask you to speak and they will analyse your communication skills
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Q2. They will ask about your previous experience and analyze your skills
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Q1. The very first question is same for all about yourself Second one they want to check communication so they asked questions like how you spend ur last day abhiut experience.thats it
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Most probably they give you typing test if you clear then may be versant .

Q1. This is main round or we can say it is a client or technical round . In this they firstly start with intro then ask about job role , ask about your experience and give a topic to speak for 2 min.
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