_VOIS Customer experience Specialist Interview Questions and Answers

Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.

• Quality of product/service

• Responsiveness

• Empathy

• Communication

• Problem-solving

Customer support is essential for resolving customer issues and ensuring customer satisfaction.

• Customer support helps customers with their queries and concerns

• It provides a platform for customers to voice their opinions and feedback

• It helps in building customer loyalty and trust

• It can lead to increased sales and revenue

• Examples include technical support, product assistance, and billing inquiries

Accounts payable refers to the money a company owes to its vendors or suppliers for goods or services received.

• Accounts payable is a liability on the balance sheet.

• It is recorded when a company receives an invoice from a vendor or supplier.

• Payment terms are negotiated between the company and the vendor, such as net 30 or net 60.

• Examples of accounts payable include rent, utilities, and inventory purchases.

• Accounts payab...read more

Accounting is the process of recording, classifying, and summarizing financial transactions to provide information that is useful in making business decisions.

• Accounting involves recording financial transactions such as sales, purchases, and payments.

• It also involves classifying these transactions into categories such as assets, liabilities, and equity.

• Finally, accounting involves summarizing this information in financ...read more

A credit note is a document issued by a seller to a buyer, indicating that a refund or credit has been made to the buyer's account. A debit note is a document issued by a seller to a buyer, indicating that a debit has been made to the buyer's account.

• A credit note is issued when a seller owes money to a buyer, such as when a product is returned or a discount is given.

• A debit note is issued when a buyer owes money to a ...read more

E-commerce refers to buying and selling goods and services online.

• E-commerce has revolutionized the way people shop and do business.

• It allows customers to shop from the comfort of their homes and businesses to reach a wider audience.

• Popular e-commerce websites include Amazon, eBay, and Alibaba.

• E-commerce transactions can be done through various payment methods such as credit cards, PayPal, and mobile wallets.

• E-commerce...read more