Vervent Technical Support Engineer Interview Questions and Answers

It is basic questions

Q1. Tell me about ur self
Ans. 
I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Skilled in troubleshooting hardware and software issues

• Strong communication and problem-solving skills
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Q1. What is DHCP and explain FSMO rules?
Ans. 
DHCP is a network protocol that automatically assigns IP addresses to devices. FSMO rules are roles in Active Directory that control specific operations.
• DHCP stands for Dynamic Host Configuration Protocol

• DHCP automatically assigns IP addresses to devices on a network

• FSMO (Flexible Single Master Operations) roles are specialized roles in Active Directory that control specific operations like schema master, domain naming
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Q2. How set firewall outside Policy?
Ans. 
To set firewall outside policy, you need to adjust the rules and configurations to allow or block specific traffic.
• Review the current firewall policy to understand what is allowed and what is blocked

• Identify the specific traffic or IP addresses that need to be allowed or blocked

• Adjust the firewall rules and configurations accordingly

• Test the changes to ensure they are working as intended
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Simple test with simple general apti questions

Q1. What would you do if there's a P1 ticket submitted in your shift.
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Q1. All types of job profile related questions.
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Q2. What is ticketing tool?
Ans. 
A ticketing tool is a software used by technical support teams to manage and track customer requests or issues.
• Allows creation of tickets for customer issues

• Assigns tickets to appropriate team members

• Tracks status and progress of tickets

• Provides reporting and analytics on ticket resolution

• Examples: Jira, ServiceNow, Zendesk
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Q3. How to solve system issue generate?
Ans. 
System issues can be solved by identifying the root cause, troubleshooting the problem, and implementing a solution.
• Identify the specific symptoms or error messages associated with the system issue.

• Check system logs and event viewer for any clues on what might be causing the problem.

• Perform basic troubleshooting steps such as restarting the system, checking for software updates, and running diagnostic tests.

• Utilize tro...read more
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Q4. How to configure Outlook system?
Ans. 
Configuring Outlook system involves setting up email accounts, server settings, and personal preferences.
• Open Outlook and click on 'File' tab

• Select 'Add Account' and enter email address and password

• Choose account type (IMAP, POP, Exchange) and enter server settings

• Customize email settings, signatures, and notifications

• Set up rules and filters for organizing emails
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Q1. About self and family background
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Q2. Previous company job profile
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Q1. What is Sql What is API
Ans. 
SQL is a language used for managing and manipulating databases. API is a set of rules and protocols for building and interacting with software applications.
• SQL stands for Structured Query Language

• SQL is used to communicate with databases to perform tasks like querying data, updating records, and creating tables

• API stands for Application Programming Interface

• APIs define the methods and data formats that applications can...read more
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Q1. What is DB Difference between Mongo DB
Ans. 
DB stands for database. MongoDB is a NoSQL database, while DB is a general term for any type of database.
• DB stands for database, which is a collection of data organized in a way that allows easy access, management, and updating.

• MongoDB is a specific type of database known as a NoSQL database, which stores data in a flexible, JSON-like format.

• MongoDB uses collections and documents to store data, while traditional databa...read more
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It is basic questions

Q1. Tell me about ur self
Ans. 
I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Skilled in troubleshooting hardware and software issues

• Strong communication and problem-solving skills
Answered by AI
Add your answer
Q2. More questions related to dbms, os and networks
Add your answer