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Bajaj Finserv L2 Technical Support Engineer Interview Questions and Answers

Updated 13 Apr 2024

Bajaj Finserv L2 Technical Support Engineer Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. All types of job profile related questions.
  • Q2. What is ticketing tool?
  • Ans. 

    A ticketing tool is a software used by technical support teams to manage and track customer requests or issues.

    • Allows creation of tickets for customer issues

    • Assigns tickets to appropriate team members

    • Tracks status and progress of tickets

    • Provides reporting and analytics on ticket resolution

    • Examples: Jira, ServiceNow, Zendesk

  • Answered by AI
  • Q3. How to solve system issue generate?
  • Ans. 

    System issues can be solved by identifying the root cause, troubleshooting the problem, and implementing a solution.

    • Identify the specific symptoms or error messages associated with the system issue.

    • Check system logs and event viewer for any clues on what might be causing the problem.

    • Perform basic troubleshooting steps such as restarting the system, checking for software updates, and running diagnostic tests.

    • Utilize tro...

  • Answered by AI
  • Q4. How to configure Outlook system?
  • Ans. 

    Configuring Outlook system involves setting up email accounts, server settings, and personal preferences.

    • Open Outlook and click on 'File' tab

    • Select 'Add Account' and enter email address and password

    • Choose account type (IMAP, POP, Exchange) and enter server settings

    • Customize email settings, signatures, and notifications

    • Set up rules and filters for organizing emails

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Dhcp how it works
  • Ans. 

    DHCP (Dynamic Host Configuration Protocol) is a network protocol that automatically assigns IP addresses to devices on a network.

    • DHCP server assigns IP addresses to devices on a network

    • DHCP clients request IP addresses from the DHCP server

    • DHCP lease time determines how long an IP address is valid for

    • DHCP uses UDP port 67 for server and port 68 for client communication

  • Answered by AI
  • Q2. What is vpn how it works
  • Ans. 

    VPN stands for Virtual Private Network, a technology that allows users to securely access a private network over a public network.

    • VPN creates a secure and encrypted connection between the user's device and the private network.

    • It masks the user's IP address and encrypts data to ensure privacy and security.

    • VPN can be used to access restricted websites, secure remote access to a company's network, and protect data while u...

  • Answered by AI
Round 2 - Behavioral 

(2 Questions)

  • Q1. How you will face costumer
  • Ans. 

    I will face customers with a friendly and professional attitude, actively listening to their concerns and providing timely solutions.

    • Greet the customer with a smile and friendly tone

    • Listen actively to their concerns without interrupting

    • Ask clarifying questions to fully understand the issue

    • Provide timely and effective solutions

    • Follow up to ensure the issue is resolved to their satisfaction

  • Answered by AI
  • Q2. How fast and efficient you are
  • Ans. 

    I am highly efficient and always strive to complete tasks quickly without sacrificing quality.

    • I prioritize tasks based on urgency and impact on users

    • I constantly look for ways to streamline processes and improve efficiency

    • I have a track record of resolving issues promptly and effectively

    • I am proficient in troubleshooting and problem-solving techniques

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Hardware related questions software related questions
Round 3 - HR 

(1 Question)

  • Q1. Hardware related questions software related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - My target interview creak my focus is on interview

I applied via Naukri.com and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. What is router What is switch Osi model Vlan Basic discussion Osi model
  • Q2. What is Trunk What is ospf What is BGP
  • Ans. 

    Trunk is a network port that carries multiple VLANs. OSPF and BGP are routing protocols used in networking.

    • Trunk is used to connect switches and carry multiple VLANs over a single link.

    • OSPF (Open Shortest Path First) is a link-state routing protocol used to determine the shortest path for data packets in a network.

    • BGP (Border Gateway Protocol) is an exterior gateway protocol used to exchange routing information between...

  • Answered by AI
  • Q3. What is router how it works how to configure
  • Ans. 

    A router is a networking device that forwards data packets between computer networks.

    • Routers operate at the network layer of the OSI model.

    • They use routing tables to determine the best path for data to travel.

    • Routers can be configured using a web interface or command line interface.

    • Examples of routers include Cisco, Netgear, and TP-Link.

    • Configuration involves setting up IP addresses, subnet masks, and default gateways.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Be confident
Be confident
Be confident

Skills evaluated in this interview

Bajaj Finserv Interview FAQs

How many rounds are there in Bajaj Finserv L2 Technical Support Engineer interview?
Bajaj Finserv interview process usually has 1 rounds. The most common rounds in the Bajaj Finserv interview process are One-on-one Round.
What are the top questions asked in Bajaj Finserv L2 Technical Support Engineer interview?

Some of the top questions asked at the Bajaj Finserv L2 Technical Support Engineer interview -

  1. How to solve system issue genera...read more
  2. How to configure Outlook syst...read more
  3. What is ticketing to...read more

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Bajaj Finserv L2 Technical Support Engineer Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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