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Bajaj Finserv
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
A ticketing tool is a software used by technical support teams to manage and track customer requests or issues.
Allows creation of tickets for customer issues
Assigns tickets to appropriate team members
Tracks status and progress of tickets
Provides reporting and analytics on ticket resolution
Examples: Jira, ServiceNow, Zendesk
System issues can be solved by identifying the root cause, troubleshooting the problem, and implementing a solution.
Identify the specific symptoms or error messages associated with the system issue.
Check system logs and event viewer for any clues on what might be causing the problem.
Perform basic troubleshooting steps such as restarting the system, checking for software updates, and running diagnostic tests.
Utilize tro...
Configuring Outlook system involves setting up email accounts, server settings, and personal preferences.
Open Outlook and click on 'File' tab
Select 'Add Account' and enter email address and password
Choose account type (IMAP, POP, Exchange) and enter server settings
Customize email settings, signatures, and notifications
Set up rules and filters for organizing emails
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DHCP (Dynamic Host Configuration Protocol) is a network protocol that automatically assigns IP addresses to devices on a network.
DHCP server assigns IP addresses to devices on a network
DHCP clients request IP addresses from the DHCP server
DHCP lease time determines how long an IP address is valid for
DHCP uses UDP port 67 for server and port 68 for client communication
VPN stands for Virtual Private Network, a technology that allows users to securely access a private network over a public network.
VPN creates a secure and encrypted connection between the user's device and the private network.
It masks the user's IP address and encrypts data to ensure privacy and security.
VPN can be used to access restricted websites, secure remote access to a company's network, and protect data while u...
I will face customers with a friendly and professional attitude, actively listening to their concerns and providing timely solutions.
Greet the customer with a smile and friendly tone
Listen actively to their concerns without interrupting
Ask clarifying questions to fully understand the issue
Provide timely and effective solutions
Follow up to ensure the issue is resolved to their satisfaction
I am highly efficient and always strive to complete tasks quickly without sacrificing quality.
I prioritize tasks based on urgency and impact on users
I constantly look for ways to streamline processes and improve efficiency
I have a track record of resolving issues promptly and effectively
I am proficient in troubleshooting and problem-solving techniques
I applied via Naukri.com and was interviewed before Dec 2021. There were 2 interview rounds.
Trunk is a network port that carries multiple VLANs. OSPF and BGP are routing protocols used in networking.
Trunk is used to connect switches and carry multiple VLANs over a single link.
OSPF (Open Shortest Path First) is a link-state routing protocol used to determine the shortest path for data packets in a network.
BGP (Border Gateway Protocol) is an exterior gateway protocol used to exchange routing information between...
A router is a networking device that forwards data packets between computer networks.
Routers operate at the network layer of the OSI model.
They use routing tables to determine the best path for data to travel.
Routers can be configured using a web interface or command line interface.
Examples of routers include Cisco, Netgear, and TP-Link.
Configuration involves setting up IP addresses, subnet masks, and default gateways.
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Interview experience
Assistant Manager
1.3k
salaries
| ₹1.8 L/yr - ₹6.7 L/yr |
Sales Officer
1.2k
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| ₹1 L/yr - ₹5 L/yr |
Sales Executive
1.2k
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| ₹1 L/yr - ₹6 L/yr |
Sales Manager
1k
salaries
| ₹1.5 L/yr - ₹9.6 L/yr |
Manager
866
salaries
| ₹3 L/yr - ₹11 L/yr |
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