Bajaj Finserv L2 Technical Support Engineer Interview Questions and Answers

A ticketing tool is a software used by technical support teams to manage and track customer requests or issues.

• Allows creation of tickets for customer issues

• Assigns tickets to appropriate team members

• Tracks status and progress of tickets

• Provides reporting and analytics on ticket resolution

• Examples: Jira, ServiceNow, Zendesk

System issues can be solved by identifying the root cause, troubleshooting the problem, and implementing a solution.

• Identify the specific symptoms or error messages associated with the system issue.

• Check system logs and event viewer for any clues on what might be causing the problem.

• Perform basic troubleshooting steps such as restarting the system, checking for software updates, and running diagnostic tests.

• Utilize tro...read more

Configuring Outlook system involves setting up email accounts, server settings, and personal preferences.

• Open Outlook and click on 'File' tab

• Select 'Add Account' and enter email address and password

• Choose account type (IMAP, POP, Exchange) and enter server settings

• Customize email settings, signatures, and notifications

• Set up rules and filters for organizing emails