Value Point Systems Interview Questions, Process, and Tips

Q1. What is the difference between service request and incident
Ans. 
Service request is a formal request for help or information, while incident is an unplanned event that disrupts normal operation.
• Service request is a proactive request for assistance or information, often initiated by the user.

• Incident is a reactive event that causes a disruption in normal operations, such as a system outage or software malfunction.

• Service requests are typically routine and can be planned in advance, w...read more
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Q2. What is active directory and how does works.
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows administrators to control access and permissions

• Supports single sign-on for users to access multiple resources with one login

• Uses Lightweight Directory Access Protocol (LDAP) for communication
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Q3. We should aware of windows active directory,DNS, DHCP, print server, file server, azure cloud, office 365.
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Q4. What is firewall and how does works.
Ans. 
A firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.
• Acts as a barrier between a trusted internal network and untrusted external network

• Filters traffic based on rules set by the network administrator

• Can be hardware-based or software-based

• Examples include Cisco ASA, Palo Alto Networks, and Windows Firewall
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Q5. We should know about WSUS patch management or SCCM.
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Q1. What is my day to day works.
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Q2. Security related thing's
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Q1. What is my notice period and about my work culture.
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Q2. Salary discussion.
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Q1. Basic personal details &previous job experience etc
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Q1. Multiple quitions regading job releted technical things
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Client department managaer discussion

Q1. Salary negociation & confirmation etc
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Q1. About your self, What was my previous company,How was the company.
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Q2. My experience,excle question,
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Q3. Why did I resign,etc
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Q1. Self introduction
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Q2. Basic technical questions
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Q3. Salary negotiation
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Q4. What is ram,rom
Ans. 
RAM stands for Random Access Memory, used for temporary storage of data and instructions. ROM stands for Read-Only Memory, used for permanent storage of data and instructions.
• RAM is volatile memory that stores data and machine code currently being used by the CPU

• ROM is non-volatile memory that stores firmware and boot-up instructions for the computer

• RAM is faster but loses data when power is turned off, while ROM is sl
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Q5. Difference between SSD & HDD
Ans. 
SSD is faster, more durable, and more expensive than HDD.
• SSD uses flash memory to store data, while HDD uses spinning disks.

• SSD has faster read/write speeds compared to HDD.

• SSD is more durable as it has no moving parts, while HDD can fail due to mechanical issues.

• SSD is more expensive per GB compared to HDD.

• Examples: SSD - Samsung 970 EVO, HDD - Seagate Barracuda
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Q1. What is Subnet mask?
Ans. 
Subnet mask is a 32-bit number used to identify the network and host portions of an IP address.
• It is used to divide an IP address into network and host portions.

• It is represented in decimal format, like 255.255.255.0.

• It is used in conjunction with IP addresses to determine network and host addresses.

• It is used in routing decisions to determine the best path for network traffic.
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Q2. Describe Osi layers?
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OSI (Open Systems Interconnection) model is a conceptual model that characterizes and standardizes the communication functions of a telecommunication or computing system.
• OSI model has 7 layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has a specific function and communicates with the adjacent layers.

• The layers are designed to be independent of each other, allowing for e...read more
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Q3. Difference between cat5 and cat6
Ans. 
Cat5 supports up to 100 Mbps while Cat6 supports up to 10 Gbps.
• Cat5 has a maximum bandwidth of 100 MHz while Cat6 has a maximum bandwidth of 250 MHz.

• Cat6 has stricter specifications for crosstalk and system noise compared to Cat5.

• Cat6 cables are thicker and less flexible than Cat5 cables.

• Cat6 cables are more expensive than Cat5 cables.

• Cat6 is recommended for high-speed data transfers and larger networks.

• Cat5 is suitabl
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Q4. Bsod errors
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Q1. What is AD & DNS
Ans. 
AD is Active Directory, a Microsoft service for managing users, computers, and resources. DNS is Domain Name System, a protocol for translating domain names to IP addresses.
• AD is used for centralized authentication and authorization of users and computers in a network

• DNS is used for resolving domain names to IP addresses

• AD and DNS are often used together in a Windows environment

• AD can store DNS information for a domain

• ...read more
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Q2. How to configure outlook
Ans. 
Configuring Outlook involves setting up email accounts, server settings, and personal preferences.
• Open Outlook and click on File

• Click on Add Account and enter your email address and password

• Follow the prompts to set up server settings and account preferences

• Customize settings such as signature, automatic replies, and calendar options

• Test the account to ensure it is working properly
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Q3. If a laptop os crashed, what you do to recover the file?
Ans. 
Recover files by booting from a recovery disk or using data recovery software.
• Boot from a recovery disk and attempt to recover files

• Use data recovery software to scan the hard drive for recoverable files

• If the laptop has a backup system, restore files from the backup

• Avoid using the laptop until the files are recovered to prevent overwriting data
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Q4. If a system not getting internet. what steps you do to troubleshoot?
Ans. 
To troubleshoot a system not getting internet, I would perform the following steps.
• Check if other devices on the same network are able to connect to the internet

• Check if the network cable is properly connected to the system

• Check if the network adapter is enabled and working properly

• Check if the IP address and DNS settings are configured correctly

• Check if there are any firewall or antivirus software blocking the interne...read more
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