Value Point Systems Technical Support Engineer Interview Questions and Answers

Service request is a formal request for help or information, while incident is an unplanned event that disrupts normal operation.

• Service request is a proactive request for assistance or information, often initiated by the user.

• Incident is a reactive event that causes a disruption in normal operations, such as a system outage or software malfunction.

• Service requests are typically routine and can be planned in advance, w...read more

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows administrators to control access and permissions

• Supports single sign-on for users to access multiple resources with one login

• Uses Lightweight Directory Access Protocol (LDAP) for communication

A firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.

• Acts as a barrier between a trusted internal network and untrusted external network

• Filters traffic based on rules set by the network administrator

• Can be hardware-based or software-based

• Examples include Cisco ASA, Palo Alto Networks, and Windows Firewall