90+ Utkarsh Small Finance Bank Interview Questions and Answers

The rate of interest for housing loan in ICICI Bank Ltd varies based on multiple factors.

• The interest rate for housing loan in ICICI Bank Ltd ranges from 6.70% to 8.05% depending on the loan amount, tenure, and borrower's credit score.

• ICICI Bank Ltd also offers special interest rates for women borrowers and balance transfer of existing home loans.

• The bank also provides a home loan EMI calculator on their website to help borrowers calculate their monthly installments.

• The inter...read more

Partnership deed is mandatory for a partnership firm

• Partnership deed is a legal document that outlines the terms and conditions of the partnership

• It includes details such as the name of the firm, the names of the partners, their capital contributions, profit sharing ratio, etc.

• It is important to have a partnership deed to avoid any disputes or misunderstandings between the partners

• It is also required for registration of the partnership firm with the Registrar of Firms

• Partners...read more

The three pillars of loan eligibility are credit score, income, and collateral.

• Credit score: A good credit score indicates a borrower's ability to repay the loan.

• Income: Sufficient income is necessary to ensure timely loan repayments.

• Collateral: Providing collateral reduces the risk for the lender and increases loan eligibility.

• Example: A person with a high credit score, stable income, and valuable collateral has a higher chance of loan approval.

Yes, I have basic knowledge of computers.

• Proficient in using Microsoft Office Suite

• Familiar with operating systems like Windows and macOS

• Able to troubleshoot common computer issues

• Knowledge of internet browsing and email usage

Assessing income of SENP segment

• Analyze income sources such as salary, investments, and rental income

• Consider debt-to-income ratio and credit history

• Look at demographic data and economic trends in the area

• Use financial statements and tax returns to verify income

• Compare income to expenses and debt obligations

The previous employer took several measures after the infamous Cobra Post operation.

• Implemented stricter security protocols to prevent similar incidents

• Conducted thorough internal investigations to identify any involvement or negligence

• Enhanced employee training programs on ethical practices and compliance

• Strengthened partnerships with regulatory authorities to ensure adherence to industry standards

• Established a whistleblower hotline to encourage reporting of any unethical be...read more

Utkarsh Small Finance Bank is a small finance bank in India.

• It was founded in 2016 and is headquartered in Varanasi, India.

• It offers a range of banking products and services including savings accounts, current accounts, fixed deposits, and loans.

• The bank has a network of over 500 branches and banking outlets across India.

• It focuses on providing financial services to the unbanked and underbanked segments of society, particularly in rural and semi-urban areas.

• Utkarsh Small Fina...read more

Soiled notes are dirty or stained, while mutilated notes are damaged or torn.

• Soiled notes refer to currency that is dirty, stained, or contaminated with substances like ink, oil, or dirt.

• Mutilated notes are currency that is damaged, torn, or partially destroyed.

• Soiled notes can still be used for transactions, but mutilated notes are usually unfit for circulation and need to be replaced.

• Examples of soiled notes include currency with ink stains, dirt marks, or discoloration.

• Exa...read more

I will source business through networking, referrals, and targeted marketing. My strategy is to build strong relationships and provide excellent customer service.

• Networking with industry professionals and attending events

• Asking for referrals from satisfied clients

• Targeted marketing through social media and email campaigns

• Building strong relationships with clients and providing excellent customer service

• Identifying potential clients through market research

Underwriting is the process of evaluating the risk of a loan or investment and determining if it meets the lender's criteria.

• Underwriting involves analyzing financial statements, credit reports, and other relevant information to determine the borrower's ability to repay the loan.

• The underwriter also assesses the value of the collateral and the overall market conditions.

• Examples of underwriting include mortgage underwriting, insurance underwriting, and investment underwriting....read more

To check legal report, obtain a copy from relevant authority and review for any legal issues. Incumbrance refers to any legal claims on property.

• Obtain a copy of the legal report from relevant authority

• Review the report for any legal issues such as pending lawsuits or liens

• Incumbrance refers to any legal claims on property such as mortgages or unpaid taxes

Recent developments in the banking industry include digital banking, fintech innovations, and increased focus on cybersecurity.

• Digital banking has become more prevalent, with customers being able to perform transactions and manage their accounts online or through mobile apps.

• Fintech innovations have disrupted traditional banking models, with the emergence of online lenders, peer-to-peer payment platforms, and robo-advisors.

• There is a growing emphasis on cybersecurity in the b...read more

CRR, SLR and Repo Rate are monetary policy tools used by central banks to regulate the economy.

• CRR (Cash Reserve Ratio) is the percentage of deposits that banks are required to keep with the central bank. It is used to control inflation and liquidity in the economy.

• SLR (Statutory Liquidity Ratio) is the percentage of deposits that banks are required to maintain in the form of liquid assets such as government securities. It is used to ensure the solvency of banks and to contro...read more

Initiatives taken for KYC AML CFT training and development

• Conducted regular training sessions for employees on KYC AML CFT regulations

• Provided access to online courses and resources for self-learning

• Organized workshops and seminars with industry experts

• Encouraged employees to obtain relevant certifications

• Implemented a mentorship program for new hires in the field

Banks generate income from saving accounts through interest rates and fees.

• Banks offer interest rates on savings accounts, which is a percentage of the account balance paid to the account holder.

• Banks may charge fees for certain transactions or services related to the savings account.

• Banks may also invest the funds from savings accounts to generate additional income.

• The income generated from savings accounts is a source of revenue for the bank.

Technical reports should contain accurate and detailed information about a specific topic.

• Technical reports should have a clear and concise title

• The report should have an introduction that outlines the purpose and scope of the report

• The report should contain accurate and detailed information about the topic

• The report should have a conclusion that summarizes the findings and recommendations

• The report should be well-organized and easy to read

• The report should include any releva...read more

I am currently handling a diverse portfolio consisting of financial products and services.

• Managing a team of financial advisors and overseeing their performance

• Developing and implementing strategies to increase client acquisition and retention

• Providing personalized financial advice and solutions to clients

• Monitoring market trends and analyzing investment opportunities

• Ensuring compliance with regulatory requirements and company policies

Pivot table is a data summarization tool used in spreadsheets to analyze and summarize large amounts of data.

• Pivot table allows users to quickly summarize and analyze large amounts of data

• Users can easily group data by different categories and analyze trends

• Pivot table can perform calculations such as sum, average, count, etc. on the grouped data

• Pivot table is a powerful tool for data analysis and reporting

• Example: A sales team can use pivot table to analyze sales data by reg...read more

To make a 250 cr portfolio in a new branch, focus on building strong relationships with clients, offering a diverse range of investment options, and implementing effective marketing strategies.

• Develop a comprehensive client acquisition strategy

• Build strong relationships with potential clients through personalized interactions

• Offer a diverse range of investment options to cater to different risk appetites

• Implement effective marketing strategies to attract new clients

• Leverage t...read more

Client base includes Current, Private Limited, and LLP firms. Documents required for account opening vary based on the type of firm.

• Client base includes Current, Private Limited, and LLP firms

• Documents required for account opening differ for each type of firm

• For Current accounts, documents like PAN card, address proof, and identity proof are required

• For Private Limited firms, documents like Certificate of Incorporation, Memorandum of Association, and Board Resolution are need...read more

Current account is for frequent transactions while savings account is for saving money.

• Current account is meant for business transactions while savings account is for personal use.

• Current account usually has higher minimum balance requirements than savings account.

• Current account may offer overdraft facility while savings account usually does not.

• Savings account usually earns interest while current account does not.

• Examples of current account holders are businesses, companies...read more

Behavioural alerts are notifications triggered by certain actions or patterns of behaviour.

• They are used in various industries, such as finance and security, to detect potential fraud or threats.

• Examples include alerts for unusual spending patterns on a credit card or suspicious activity on a network.

• Behavioural alerts can be customized to fit specific needs and can be automated for real-time monitoring.

• They rely on data analysis and machine learning algorithms to identify ab...read more

Banks earn income through various sources including interest on loans, fees for services, and investments.

• Interest on loans

• Fees for services such as account maintenance, ATM usage, and wire transfers

• Investments in stocks, bonds, and other financial instruments

• Credit card interest and fees

• Foreign exchange transactions

• Mortgage servicing fees

• Merchant services

• Insurance products

• Wealth management services

To identify fake notes, one should look for security features and compare with genuine notes.

• Check for watermarks, security threads, and color-shifting ink

• Feel the texture of the note, genuine notes have a distinct feel

• Compare the note with a genuine note of the same denomination

• Use UV light to check for fluorescent features

• Look for spelling errors or blurry printing

• Be wary of notes that are too crisp or too worn out

If a client does not pay the amount to the bank, I would follow up with reminders, offer payment plans, escalate to a supervisor, and as a last resort, initiate legal action.

• Follow up with reminders via phone calls, emails, or letters.

• Offer payment plans or negotiate a settlement to make it easier for the client to pay.

• Escalate the issue to a supervisor or manager for further action.

• As a last resort, initiate legal action such as sending a demand letter or filing a lawsuit.

• Ma...read more

I would prioritize tasks based on urgency and importance, delegate responsibilities, and ensure smooth functioning of daily operations.

• Create a to-do list and prioritize tasks based on urgency and importance

• Delegate responsibilities to team members based on their strengths and workload

• Ensure smooth functioning of daily operations by monitoring progress and addressing any issues

• Maintain open communication with team members and other departments

• Regularly review and update proce...read more

Employee engagement is the emotional commitment an employee has to their organization and its goals.

• It involves creating a positive work environment

• Encouraging open communication and feedback

• Providing opportunities for growth and development

• Recognizing and rewarding employees for their contributions

• Examples include team building activities, employee surveys, and career development programs

Types of accounts in a bank include savings accounts, checking accounts, money market accounts, and certificates of deposit.

• Savings accounts: Earn interest on deposited funds, typically used for long-term savings goals.

• Checking accounts: Used for everyday transactions like paying bills and making purchases.

• Money market accounts: Offer higher interest rates than savings accounts but may have higher minimum balance requirements.

• Certificates of deposit (CDs): Fixed-term accounts...read more

I have consistently maintained high audit scores and effectively managed operations.

• I have a track record of achieving high audit scores through meticulous attention to detail and adherence to policies and procedures.

• I have implemented efficient processes and procedures to streamline operations and improve productivity.

• I have effectively managed teams to ensure smooth operations and timely completion of tasks.

• I have maintained open communication with stakeholders to address a...read more

Managing branch compliance requires experience and attention to detail.

• Maintain accurate records and documentation

• Stay up-to-date with regulatory changes

• Train staff on compliance policies and procedures

• Conduct regular audits and risk assessments

• Address any compliance issues promptly and thoroughly

Labour Law in Banking terms refers to the regulations and laws that govern the relationship between banks and their employees.

• Labour laws ensure that banks provide a safe and healthy work environment for their employees

• They also regulate working hours, wages, and benefits for bank employees

• Labour laws also protect the rights of bank employees, such as the right to form unions and engage in collective bargaining

• Examples of labour laws in banking include the Fair Labor Standard...read more

A bank is a financial institution that accepts deposits from the public and creates credit. Its functions include providing loans, accepting deposits, and facilitating transactions.

• Banks accept deposits from customers and pay interest on them

• They provide loans to individuals and businesses

• Banks facilitate transactions such as wire transfers, bill payments, and ATM withdrawals

• They offer various financial services such as investment advice, insurance, and credit cards

• Banks are ...read more

Presenting our product to customers involves highlighting its features, benefits, and value proposition in a clear and engaging manner.

• Understand the customer's needs and tailor your presentation to address them

• Highlight the unique features and benefits of the product

• Use visuals, demonstrations, and testimonials to make the presentation more engaging

• Clearly communicate the value proposition and how the product can solve the customer's problems

• Be prepared to answer any questio...read more

Utkarsh Small Finance Bank is a small finance bank in India.

• It was founded in 2016 and is headquartered in Varanasi, Uttar Pradesh.

• It offers a range of banking products and services including savings accounts, current accounts, fixed deposits, and loans.

• The bank primarily serves the unbanked and underbanked segments of society.

• It has a network of over 500 branches and banking outlets across India.

• Utkarsh Small Finance Bank is committed to financial inclusion and empowering th...read more

Yes, I have experience handling deceased claims in my previous role as a Branch Operations Manager.

• Managed deceased claims by coordinating with families, funeral homes, and insurance companies

• Ensured all necessary paperwork and documentation were completed accurately and efficiently

• Provided support and guidance to grieving families during the claims process

• Handled sensitive information with confidentiality and empathy

Documents required for bank account opening include proof of identity, proof of address, and passport-sized photographs.

• Proof of identity (e.g. passport, driver's license, PAN card)

• Proof of address (e.g. utility bill, Aadhar card, rental agreement)

• Passport-sized photographs

Clean note policy refers to the practice of ensuring that all notes and documents are free from errors, corrections, and illegible handwriting.

• Ensures that all notes are legible and accurate

• Requires proper documentation practices to maintain clarity and professionalism

• Helps prevent misunderstandings and errors in communication

• Examples: using electronic medical records, double-checking handwritten notes for accuracy

TDS rate for professional fees and technical services varies from 2% to 10% depending on the nature of the payment.

• TDS rate for professional fees is usually 10%

• TDS rate for technical services can range from 2% to 10%

• The exact TDS rate depends on the nature of the payment and the provisions of the Income Tax Act

• TDS rates are subject to change as per government regulations

My ambition for the future is to become a successful Relationship Officer, helping clients build strong and lasting relationships with the organization.

• To excel in customer service and communication skills

• To develop a deep understanding of financial products and services

• To build a strong network of clients and maintain long-term relationships

Minimum employee strength for ESIC registration is 10.

• ESIC registration is mandatory for establishments with 10 or more employees.

• Employees earning less than Rs. 21,000 per month are eligible for ESIC benefits.

• ESIC provides medical, disability, maternity, and other benefits to employees.

• Employers are required to contribute 4.75% of the employee's salary towards ESIC.

• ESIC registration can be done online through the ESIC portal.

I have a strong understanding of banking products, services, and processes.

• Extensive knowledge of various banking products such as savings accounts, loans, and credit cards

• Familiarity with banking processes like account opening, fund transfers, and bill payments

• Understanding of banking regulations and compliance requirements

• Experience in handling customer inquiries and resolving issues efficiently

Yes, the banking industry is experiencing growth.

• The banking industry is constantly evolving with the introduction of new technologies and services.

• There is an increasing demand for digital banking services, which has led to the growth of online banking.

• The rise of fintech companies has also contributed to the growth of the banking industry.

• Banks are expanding their services to cater to a wider range of customers, such as small businesses and millennials.

• The global banking in...read more

A savings account is a type of bank account where you can deposit and withdraw money, earn interest on the balance, and usually have limited transactions.

• Savings account is a type of deposit account offered by banks and credit unions

• It allows you to save money and earn interest on the balance

• The interest rate is usually lower than other investment options

• There are often limits on the number of transactions you can make per month

• Savings accounts are FDIC insured up to $250,000...read more

A pivot table is a data summarization tool used in Excel to condense and analyze large amounts of data.

• Pivot tables allow users to quickly and easily summarize and analyze large amounts of data

• They can be used to group data by categories, such as dates, products, or regions

• Users can also apply filters to pivot tables to focus on specific subsets of data

• Pivot tables can be customized with different calculations and formatting options

• They are a powerful tool for data analysis a...read more

NBFC stands for Non-Banking Financial Company.

• NBFCs are financial institutions that offer banking services without holding a banking license.

• They provide loans, credit facilities, and other financial services to individuals and businesses.

• NBFCs are regulated by the Reserve Bank of India (RBI) and are required to maintain a minimum amount of capital.

• Examples of NBFCs in India include Bajaj Finance, Mahindra & Mahindra Financial Services, and L&T Finance Holdings.

CTS clearing is a system used for clearing cheques electronically.

• CTS stands for Cheque Truncation System

• It is used to reduce the time taken for cheque clearance

• CTS clearing involves scanning the cheque and sending the image electronically for clearance

• It is a secure and efficient way of clearing cheques

The limit for RTGS (Real Time Gross Settlement) varies depending on the bank and account type.

• RTGS limits are set by individual banks based on factors such as account type, customer profile, and transaction history.

• Limits can range from a few lakhs to several crores depending on the bank's policies.

• Customers can request for higher RTGS limits based on their needs and eligibility.

• RTGS limits may also vary for corporate accounts compared to individual accounts.

Anti money laundering refers to a set of laws, regulations, and procedures intended to prevent criminals from disguising illegally obtained funds as legitimate income.

• It involves identifying and verifying the identity of customers and monitoring their financial transactions.

• It aims to detect and report suspicious activities that may indicate money laundering or terrorist financing.

• Financial institutions and other regulated entities are required to implement anti-money launder...read more

Gratuity is calculated based on an employee's last drawn salary and years of service.

• Gratuity is a lump sum payment made to an employee at the end of their employment.

• It is calculated as 15 days of salary for each completed year of service.

• The salary used for calculation is the last drawn salary, including basic salary and dearness allowance.

• Gratuity is applicable to all employees who have completed 5 years of continuous service.

• In case of death or disablement, gratuity is pa...read more

To modify TDS challan in Traces portal, login to Traces portal, go to 'Statement/Payments' tab, select 'Challan Correction' and make necessary modifications.

• Login to Traces portal

• Go to 'Statement/Payments' tab

• Select 'Challan Correction'

• Make necessary modifications

• Submit the corrected challan

MIS report can be prepared by collecting relevant data, organizing it in a structured format and presenting it in a clear and concise manner.

• Identify the purpose and scope of the report

• Gather relevant data from various sources

• Organize the data in a structured format such as tables, charts or graphs

• Ensure accuracy and completeness of data

• Present the data in a clear and concise manner

• Include analysis and insights to aid decision-making

• Regularly update and review the report to e...read more

Sales is the process of selling products or services to customers in exchange for money or other forms of payment.

• Sales involves identifying potential customers and convincing them to purchase a product or service

• It requires effective communication and persuasion skills

• Sales can be done through various channels such as in-person, online, or over the phone

• The ultimate goal of sales is to generate revenue for the company

• Examples of sales include selling cars, insurance policies...read more

Conditional formatting is a feature in software applications that allows users to apply formatting to cells based on specified conditions.

• Allows users to highlight important data based on specific criteria

• Can be used to visually represent trends or outliers in data

• Commonly used in spreadsheet programs like Microsoft Excel

The most important P is the customer's Problem.

• Customer's problem should be the focus of the product

• Solving the customer's problem leads to customer satisfaction and loyalty

• Other P's like Price, Promotion, and Place are secondary to the customer's problem

Money laundering is the process of making illegally obtained money appear to have been obtained through legal means.

• It involves disguising the proceeds of illegal activities as legitimate funds.

• Money laundering can be done through various methods such as shell companies, offshore accounts, and real estate investments.

• It is often associated with organized crime, drug trafficking, and terrorism financing.

• Money laundering is a serious crime and is punishable by law.

• Examples of m...read more

A personal loan is a type of unsecured loan that is issued by a bank or financial institution based on the borrower's creditworthiness.

• Personal loans are typically used for various purposes such as debt consolidation, home improvements, or unexpected expenses.

• They have fixed interest rates and repayment terms, and the borrower must make regular monthly payments until the loan is fully repaid.

• Approval for a personal loan is based on the borrower's credit score, income, and deb...read more

I have handled various software projects in the past and have experience with Agile and Waterfall methodologies.

• Managed a team of developers to create a mobile app using Agile methodology

• Led a Waterfall project to develop a web-based CRM system for a client

• Implemented Scrum framework to improve efficiency and communication within the team

• Familiar with DevOps practices and continuous integration/continuous delivery (CI/CD)

• Experience with both front-end and back-end development

I have 10 years of banking experience.

• I have worked in various roles in the banking industry for the past 10 years.

• I started my career as a teller and gradually moved up to become a branch manager.

• During my tenure, I have gained extensive knowledge of banking operations, customer service, and team management.

• I have successfully led my team to achieve sales targets and improve customer satisfaction.

• I am well-versed in financial products and services, compliance regulations, an...read more

My strength in accounts field is my attention to detail and ability to analyze financial data.

• I have a strong understanding of accounting principles and financial analysis

• I am skilled in using accounting software and tools

• I have experience in preparing financial statements and reports

• I am able to identify and resolve discrepancies in financial data

• I am able to work independently and as part of a team to meet deadlines

• For example, in my previous role, I was responsible for rec...read more

I have experience handling a large number of customers in my previous role as a customer service representative.

• I have successfully managed a high volume of customer inquiries and requests on a daily basis.

• I am skilled at multitasking and prioritizing customer needs to ensure efficient and satisfactory service.

• I have experience resolving customer complaints and finding solutions to their problems.

• I am comfortable working in a fast-paced environment and maintaining a positive ...read more

I am interested in work that involves helping people and providing excellent customer service.

• I enjoy interacting with people and finding solutions to their problems

• I am passionate about delivering exceptional customer service

• I am interested in learning about new products and services to better assist customers

• I am motivated by the opportunity to make a positive impact on customers' experiences

• I am excited about the prospect of working in a team-oriented environment

No distance issue as long as operations can be managed remotely.

• Operations can be managed remotely using technology.

• Distance can be overcome by using video conferencing, email, and other communication tools.

• Physical distance may require occasional travel, but it should not be a major issue.

• Remote work has become more common and feasible due to advancements in technology.

• Distance may also provide opportunities for expanding operations in new locations.

Job search involves identifying job opportunities, applying for them, and going through the interview process.

• Identify job opportunities through job boards, networking, and referrals

• Customize your resume and cover letter for each job application

• Prepare for interviews by researching the company and practicing common interview questions

• Follow up with employers after interviews to express continued interest

• Consider working with a recruiter or career coach for additional support

Vlookup formula syntax is used to search for a specific value in a table and return a corresponding value from another column.

• The formula starts with =VLOOKUP(

• The first argument is the value to search for.

• The second argument is the table range to search in.

• The third argument is the column number to return the value from.

• The fourth argument is optional and specifies whether to use an exact or approximate match.

Technical value can be calculated by assessing the benefits and advantages of a product's technical features.

• Identify the technical features of the product

• Assess the benefits and advantages of each feature

• Compare the technical value of the product with competitors

• Consider the cost of the product in relation to its technical value

JavaScript is a programming language commonly used for creating interactive effects within web browsers.

• JavaScript is a high-level, interpreted programming language.

• It is used to make web pages interactive and dynamic.

• JavaScript code can be embedded directly into HTML pages.

• Commonly used for client-side web development.

• Examples include form validation, interactive maps, and animations.

A pivot table is a data summarization tool used in spreadsheet programs where data can be rearranged and summarized in various ways.

• Pivot tables allow users to quickly summarize and analyze large datasets.

• Users can rearrange rows and columns to view different perspectives of the data.

• Aggregations such as sum, average, count, etc. can be applied to the data.

• Users can easily create charts and graphs based on the pivot table results.

• Example: In a sales dataset, a pivot table can...read more

KYC stands for Know Your Customer. It is a process of verifying the identity of a customer before providing them with a service.

• KYC is a regulatory requirement in many industries such as banking, insurance, and telecommunications.

• It involves collecting and verifying personal information such as name, address, and identification documents.

• The purpose of KYC is to prevent fraud, money laundering, and terrorist financing.

• Examples of KYC procedures include face-to-face verificati...read more

The rental budget of a retail store depends on various factors such as location, size, and amenities.

• The location of the store plays a major role in determining the rental budget.

• The size of the store also affects the rental budget.

• Amenities such as parking, security, and accessibility can increase the rental budget.

• The rental budget can vary greatly depending on the city and neighborhood.

• Negotiating with the landlord can sometimes result in a lower rental budget.

The current GL size is $X and the reason for change is $Y.

• The current GL size is $X, which is $Y compared to the previous year.

• We have recently acquired a new business unit, which has led to an increase in GL size.

• The reason for change is due to an increase in business activity and expansion into new markets.

• We have implemented new accounting policies and procedures, which has led to a more detailed GL.

• The GL size has decreased due to a reduction in business activity and cost...read more

No timing issues currently exist.

• There are no known timing issues at the moment.

• We have implemented measures to prevent any potential timing issues.

• Our team regularly monitors operations to ensure timely execution.

• We have contingency plans in place to address any unexpected timing issues.

JavaScript is a programming language commonly used for creating interactive effects within web browsers.

• JavaScript is a high-level, interpreted programming language.

• It is used to make web pages interactive and dynamic.

• JavaScript can be embedded directly into HTML pages.

• Commonly used for client-side scripting.

• Examples include form validation, interactive maps, and dynamic content updates.

I currently manage a portfolio of 5 projects.

• I manage a portfolio of 5 projects, each with different timelines and objectives.

• I prioritize tasks based on project deadlines and resource availability.

• I regularly communicate with stakeholders to provide updates on project progress and address any issues.

• I track project milestones and ensure that deliverables are met on time and within budget.

Working in sales involves building relationships, understanding customer needs, and effectively communicating the value of products or services.

• Develop strong communication and interpersonal skills

• Understand the product or service being sold

• Identify and target potential customers

• Build and maintain relationships with clients

• Negotiate and close deals effectively

• Track and analyze sales data to improve performance

To sell a product, understand customer needs, highlight product benefits, build rapport, overcome objections, and close the sale.

• Understand customer needs by asking questions and actively listening

• Highlight product benefits and unique selling points

• Build rapport and establish trust with the customer

• Overcome objections by addressing concerns and providing solutions

• Close the sale by asking for the order or offering incentives

NPA profile refers to the classification of non-performing assets in a bank's loan portfolio.

• NPA profile categorizes loans based on their repayment status.

• It helps in identifying the level of risk in a bank's loan portfolio.

• Examples of NPA categories include substandard assets, doubtful assets, and loss assets.

The relevance of past exposure is important in assessing the candidate's suitability for the Advisory Manager role.

• Past exposure provides insights into the candidate's experience and expertise in the field of advisory.

• It helps evaluate the candidate's ability to handle complex situations and provide strategic advice.

• Past exposure can demonstrate the candidate's understanding of industry trends and regulatory requirements.

• It allows the interviewer to assess the candidate's tra...read more

Banking transaction refers to the transfer of funds between two or more bank accounts.

• It involves the movement of money from one account to another

• Transactions can be initiated through various channels such as online banking, mobile banking, ATM, or in-person at a bank branch

• Common types of banking transactions include deposits, withdrawals, transfers, and payments

• Transactions can be between accounts within the same bank or between different banks

• Security measures such as aut...read more

The 4 types of P in marketing mix are product, price, place, and promotion.

• Product: the item or service being sold

• Price: the cost of the product or service

• Place: the location where the product or service is sold

• Promotion: the marketing and advertising used to promote the product or service

DTP stands for Desktop Publishing. It is a process of creating documents using page layout software on a personal computer.

• DTP involves designing and formatting text, images, and graphics to create professional-looking documents.

• It allows for precise control over the layout and design of documents.

• Examples of DTP software include Adobe InDesign, QuarkXPress, and Microsoft Publisher.

The rate of interest is the percentage of the principal amount charged by a lender for the use of its money.

• Rate of interest is typically expressed as an annual percentage rate (APR).

• It is determined by factors such as the borrower's credit score, loan term, and market conditions.

• Higher credit scores usually result in lower interest rates.

• Example: A loan with a 5% interest rate means the borrower will pay 5% of the principal amount in interest each year.

Writing off a customer means declaring their debt as uncollectible and removing it from the books.

• Before writing off a customer, all possible efforts should be made to collect the debt.

• The decision to write off a customer should be made after a thorough analysis of their financial situation.

• The process of writing off a customer involves adjusting the accounts receivable balance and creating a bad debt expense.

• Examples of reasons for writing off a customer include bankruptcy, ...read more

Regularly update software, use reputable sources, backup data, be cautious of phishing scams.

• Regularly update software to ensure security patches are in place

• Only download software from reputable sources to avoid malware

• Backup data regularly to prevent loss in case of software issues

• Be cautious of phishing scams that may trick you into downloading malicious software

GST stands for Goods and Services Tax.

• GST is a comprehensive indirect tax levied on the supply of goods and services.

• It has replaced multiple indirect taxes like VAT, excise duty, service tax, etc.

• It has a dual structure with both central and state components.

• It has different tax rates for different goods and services.

• It has simplified the tax system and made it more transparent.

• Example: A restaurant bill includes GST on the food and beverages served.