UST Senior Incident Management Analyst Interview Questions and Answers

An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.

• An incident can be a technical issue, security breach, or service outage.

• It can impact the availability, performance, or security of systems or services.

• Examples include a server crash, network outage, or data breach.

An incident is any unplanned event that disrupts normal operations, while a major incident is a significant event that requires immediate attention and coordination.

• Incident is any unplanned event that disrupts normal operations

• Major incident is a significant event that requires immediate attention and coordination

• Major incidents have a higher impact on business operations compared to regular incidents

• Major incidents o...read more

Incident/SLA/OLA/KPI/CSF are key performance indicators used to measure and manage the performance of incident management processes.

• Incidents are unplanned interruptions or reductions in quality of IT services.

• SLAs (Service Level Agreements) define the level of service expected by the customer.

• OLAs (Operational Level Agreements) define the responsibilities of internal support teams.

• KPIs (Key Performance Indicators) mea...read more