UNRWA Interview Questions and Answers

Q1. Tell me about yourself.
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Q2. What is the definition and purpose of market research?
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Q3. What services does Ipsos provide?
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Q4. What is the concept of mystery shopping?
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Q5. What is your knowledge and experience with Microsoft Office?
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Q1. Voice and non voice processing?
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Q2. Voice and non voice difference?
Ans. 
Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.
• Voice involves speaking with customers over the phone or in person

• Non-voice involves communicating through written messages, emails, or chat

• Voice requires good verbal communication skills, while non-voice requires good written communication skills
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Q3. What is the voice and non voice processing and it roles ?
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Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.
• Voice processing involves interacting with customers over the phone

• Non-voice processing involves handling customer queries through emails, chat, social media, etc.

• Roles in voice processing include answering calls, providing assistance, resolving issues verbally

• Roles in ...read more
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Q4. What about your company ?
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Q5. How to d discuss about the customer care ?
Ans. 
Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.
• Listen actively to customer concerns

• Empathize with the customer's situation

• Offer solutions or alternatives to resolve issues

• Provide clear and concise information

• Follow up to ensure customer satisfaction
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Non voice, voice process to customer care every customer problems can solutions him

Q1. GDS Commands
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Q2. Airline Terminals and Airport Codes
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Sabre Commands to Check Availability

Blocking and Booking Tickets

Commands to Check Fare rules

Checking Availability

Infant and Child title

Q1. About Airport Terminals
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Q2. About Encode and Decode in GDS
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Q1. Work from official
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Q2. Experience eicher tractor bhopal
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Q3. Solid work to High cost
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Q1. Solid work and technical engineer
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Q1. Phone interview
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Q1. Project technical questions
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Q1. Project technical based question
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Q1. Behavioural based questions
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Q1. Qualification about me and my previous work experience
Ans. 
I have a Bachelor's degree in Accounting and 3 years of experience as an Accounts Assistant at XYZ Company.
• Bachelor's degree in Accounting

• 3 years of experience as an Accounts Assistant at XYZ Company

• Proficient in financial analysis and reporting

• Strong attention to detail and accuracy

• Experience with accounting software such as QuickBooks
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Q2. Previous experience about small shops andcompanybrands
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I have previous experience working with small shops and company brands, handling accounts and financial transactions.
• Managed accounts payable and receivable for a small boutique clothing store

• Handled payroll and tax filings for a local restaurant chain

• Assisted in budgeting and financial analysis for a startup tech company
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Q1. What is ETL, and can you explain it in a structured manner?
Ans. 
ETL stands for Extract, Transform, Load. It is a process used to extract data from various sources, transform it into a consistent format, and load it into a target database or data warehouse.
• Extract: Involves extracting data from different sources such as databases, files, APIs, etc.

• Transform: Data is cleaned, validated, and transformed into a consistent format suitable for analysis.

• Load: The transformed data is loade...read more
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Q2. What is the correct structure of a DBMS diagram?
Ans. 
The correct structure of a DBMS diagram includes entities, attributes, relationships, and keys.
• Entities represent the main objects in the database (e.g. Customer, Product).

• Attributes are characteristics of entities (e.g. CustomerID, ProductName).

• Relationships show how entities are related to each other (e.g. one-to-many, many-to-many).

• Keys uniquely identify each record in a table (e.g. Primary Key, Foreign Key).
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Q1. Strengths,weakness,why do we hire you, what are your hobbies
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Q1. What is QAP &ITP
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QAP stands for Quality Assurance Plan and ITP stands for Inspection and Test Plan.
• QAP outlines the quality control procedures and processes to be followed during a project.

• ITP details the specific inspections and tests that will be conducted to ensure quality standards are met.

• Both documents are essential for ensuring quality and compliance in projects.
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Q2. How total station work
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Total stations are electronic/optical instruments used in surveying and construction to measure angles and distances.
• Total stations combine a theodolite for measuring angles with a distance meter to calculate distances.

• They use a laser beam to measure distances to objects.

• Total stations are commonly used in construction, civil engineering, and land surveying.

• They provide accurate measurements for mapping, setting out b...read more
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Q3. Why soil compactionis done
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Soil compaction is done to increase soil density, improve load-bearing capacity, reduce water infiltration, and enhance root growth.
• Increase soil density to improve stability and reduce settling

• Improve load-bearing capacity for construction projects

• Reduce water infiltration to prevent erosion and improve drainage

• Enhance root growth by providing a stable environment for plants

• Common methods include using heavy machinery
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Q4. Why HDPE liner used
Ans. 
HDPE liner is used for its durability, chemical resistance, and flexibility in various applications.
• HDPE liner is chosen for its high durability, able to withstand harsh environmental conditions.

• It is chemically resistant, making it ideal for use in containment systems for hazardous materials.

• HDPE liner is flexible, allowing it to conform to the shape of the surface it is being applied to.

• Common applications include la...read more
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Q5. How FDD test carried out
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FDD tests are carried out by following a structured approach to identify defects in software development.
• FDD tests involve creating test cases based on functional requirements

• Tests are executed to verify if the software functions as expected

• Defects found during testing are logged and prioritized for resolution

• Regression testing is performed to ensure that fixes do not introduce new issues
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Q1. Per packet cost of previous company
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I am unable to provide the per packet cost of the previous company.
• I do not have access to the specific financial data of my previous company.

• Per packet cost can vary based on various factors such as production volume, raw material costs, and overhead expenses.

• It is important to analyze the cost structure of the new company and make improvements if necessary.
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Q2. Per kg cost of previous company
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I am unable to provide the per kg cost of the previous company as I do not have access to that information.
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Q3. Sop and machines
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Q1. Per kg cost of current company
Ans. 
The per kg cost of the current company is $2.50.
• The per kg cost includes all expenses related to production, labor, materials, and overhead.

• It is calculated by dividing the total cost by the total weight of products produced.

• For example, if the total cost of production is $5000 and 2000 kgs of products are produced, the per kg cost would be $2.50.
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Q2. Per packet cost of current company
Ans. 
The per packet cost of the current company is $0.50.
• The per packet cost includes the cost of materials, labor, and overhead expenses.

• For example, if a company produces 1000 packets and incurs a total cost of $500, then the per packet cost would be $0.50 ($500 / 1000 packets).
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