Udaan Customer Care Associate Interview Questions and Answers

Q1. Job experience, introduction
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Q1. Working experienced
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Final assignment to complete

ZSM and branch manager taken interview and finalize

Q1. Finalize the offer and release offer
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Q2. Why are you leaving your previous organisation
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KNOWLEDGE OF INSURANCE SECTOR

Q1. WORK EXPERIENCE & CTC
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Q2. KNOWLEDGE OF GENERAL INSURANCE
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Q1. What are the types of frauds in General Insurance
Ans. 
Types of frauds in General Insurance include premium diversion, false claims, and policy manipulation.
• Premium diversion: When an agent or employee diverts premium payments for personal use.

• False claims: Submitting fake claims for reimbursement.

• Policy manipulation: Altering policy details to obtain more coverage or lower premiums.
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Q2. What are the technicalities to be taken in mind during processing of general insurance claim
Ans. 
Technicalities to consider during processing of general insurance claim
• Verify policy coverage and limits

• Assess the cause of loss and determine if it is covered

• Gather necessary documentation and evidence

• Evaluate the extent of damage or loss

• Adhere to regulatory requirements and timelines

• Communicate effectively with the insured party
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Q1. They ask about over self and about family
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Q2. And common question about customer service and skill and responsibilities
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Q1. Introduce yourself
Ans. 
I am a highly motivated and detail-oriented individual with a background in marketing and a passion for data analysis.
• Background in marketing

• Passion for data analysis

• Highly motivated and detail-oriented
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Q2. Why did you choose BPO
Ans. 
I chose BPO because of the opportunity to work with diverse clients, develop strong communication skills, and gain valuable experience in a fast-paced environment.
• Opportunity to work with diverse clients

• Develop strong communication skills

• Gain valuable experience in a fast-paced environment
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Q1. Introduce yourself
Ans. 
I am a highly motivated and detail-oriented individual with a background in marketing and a passion for project management.
• Background in marketing

• Passion for project management

• Detail-oriented

• Highly motivated
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Q2. What is sales and how to talk with customer
Ans. 
Sales is the process of selling products or services to customers by understanding their needs and providing solutions.
• Build rapport with the customer by actively listening and asking questions to understand their needs

• Highlight the benefits of the product or service that meet the customer's needs

• Handle objections by addressing concerns and providing additional information or alternatives

• Close the sale by asking for th...read more
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Q1. Personal information,
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Q2. Work experience
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Q1. Personal discussion
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Q2. Discuss about package
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