TVE Certification Services Customer Support Executive Interview Questions and Answers

Q1. How can you handle customer who angry
Ans. 
Listen to their concerns, empathize with them, offer solutions, and follow up to ensure satisfaction.
• Listen actively to understand their concerns

• Empathize with their emotions and show understanding

• Apologize for any inconvenience caused

• Offer solutions to address their issues

• Follow up to ensure their satisfaction
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Q2. How can you handle and escalation call
Ans. 
Handle escalation calls by remaining calm, listening actively, empathizing with the customer, offering solutions, and escalating to a supervisor if necessary.
• Remain calm and composed throughout the call

• Listen actively to the customer's concerns and show empathy

• Offer solutions or alternatives to address the issue

• If unable to resolve, escalate the call to a supervisor or higher authority

• Follow up with the customer to ens
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Arthematic, Reasoning and English, Duration : 3 hours

Q1. What are Arrays?
Ans. 
Arrays are a data structure that stores a collection of elements of the same data type in a contiguous memory location.
• Arrays have a fixed size determined at the time of declaration.

• Elements in an array are accessed using an index starting from 0.

• Example: string[] names = {"Alice", "Bob", "Charlie"};
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Q2. Write a code on swapping
Ans. 
Code to swap two elements in an array
• Create a temporary variable to store one of the elements

• Assign the value of the first element to the second element

• Assign the value of the temporary variable to the first element
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Q1. Are you willing to Relocate?
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Q2. What are your strengths and weakness
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Q1. Tell me about your self? How you handle pressure?
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All types of add question like english match gk questions.

Q1. Topic given we have to talk on that topics
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Q2. Tobacco topics explain
Ans. 
Tobacco topics involve discussing the use, effects, and regulations surrounding tobacco products.
• Discuss the health risks associated with tobacco use

• Explain the different forms of tobacco products (cigarettes, cigars, smokeless tobacco)

• Talk about the regulations and restrictions on tobacco advertising and sales

• Address the societal impact of tobacco use on individuals and communities
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Q1. Tell me about yourself?
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Q2. Whyy we need to hire you?
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General awareness and computer skills.

It was bad, its terrible company

Q1. Worst company and worst HR
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Q1. Most fake company and fake, horrible interview experience
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Most third class job

Q1. Waste of time, horrible
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Q1. Do you have a great Service
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Q2. Why resignation your previous company
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