TradeIndia (Infocom Network Private Limited) Customer Relationship Management Executive Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
Experienced customer service professional with a strong background in building relationships and resolving issues.
• Over 5 years of experience in customer service roles

• Skilled in communication and problem-solving

• Proven track record of improving customer satisfaction

• Familiar with CRM systems and tools
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Q2. Aptitude test
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Q1. Past company job role and responsibilities
Ans. 
I was responsible for managing customer relationships and ensuring customer satisfaction in my previous role as a Customer Relationship Officer.
• Managed a portfolio of clients and built strong relationships with them

• Addressed customer inquiries and resolved any issues or complaints in a timely manner

• Collaborated with internal teams to ensure seamless customer experience

• Analyzed customer feedback to identify areas for im...read more
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Q2. How to achieve sales target and how to liquidate product in Market
Ans. 
To achieve sales target and liquidate products in the market, focus on customer relationship building, effective marketing strategies, and timely product promotions.
• Build strong relationships with customers to understand their needs and preferences

• Implement effective marketing strategies to reach target audience and increase product visibility

• Offer promotions and discounts to incentivize customers to purchase products

• A...read more
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Q1. Tell me about your self ?
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Q2. How many years experience
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