Swiggy Customer Relationship Manager Interview Questions and Answers

How to maintain the store ? And How remove the bad stock?

Q1. How to maintain the store
Ans. 
Maintaining the store involves ensuring cleanliness, organization, inventory management, and customer satisfaction.
• Regularly clean and organize the store to create a welcoming environment for customers

• Implement efficient inventory management practices to avoid stockouts and overstocking

• Train and motivate staff to provide excellent customer service

• Monitor sales trends and adjust product displays accordingly

• Regularly ins...read more
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Q2. How to remove the bad stock
Ans. 
To remove bad stock, conduct regular inventory audits, identify slow-moving items, negotiate with suppliers for returns or exchanges, and implement a clearance sale strategy.
• Conduct regular inventory audits to identify bad stock

• Identify slow-moving items and take necessary actions

• Negotiate with suppliers for returns or exchanges

• Implement a clearance sale strategy to move out bad stock quickly
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Operation work study

Q1. Work experience career
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Q2. Company Portfolio
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Q1. Can you handle the situation if vendor payment not done for company side .
Ans. 
Yes, I have experience handling vendor payments and can address the situation effectively.
• I have experience in managing vendor relationships and ensuring timely payments.

• I would first investigate the reason for the missed payment, whether it was an oversight or a dispute with the vendor.

• I would communicate with the vendor to explain the situation and work towards a resolution, such as negotiating a new payment schedule...read more
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Q2. How to identify the root cause of supply not done
Ans. 
Identifying the root cause of supply not done involves analyzing processes, communication, and potential obstacles.
• Review the supply chain process from start to finish to identify any bottlenecks or inefficiencies

• Communicate with team members involved in the supply process to gather information on any issues or challenges faced

• Check for any external factors such as supplier delays or transportation issues that may be c...read more
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