10+ TCS Interview Questions and Answers

The procedure of customer complaints involves receiving, acknowledging, investigating, resolving, and following up on complaints.

• Receive the complaint from the customer

• Acknowledge the complaint and provide a timeline for resolution

• Investigate the complaint to identify the root cause

• Resolve the complaint by taking appropriate actions

• Follow up with the customer to ensure satisfaction and prevent future complaints

The basic core tools of quality are a set of techniques used to identify and solve quality-related problems in a systematic manner.

• Flowcharts: Used to visualize processes and identify areas of improvement.

• Checklists: Used to ensure that all necessary steps are followed and nothing is missed.

• Pareto charts: Used to prioritize problems by identifying the most significant factors.

• Histograms: Used to analyze data distribution and identify patterns.

• Cause-and-effect diagrams (Fishbo...read more

LC varies depending on the type of measuring instrument used in the industry.

• LC of a thermometer is 0.1°C

• LC of a voltmeter is 0.1mV

• LC of a ammeter is 0.1mA

• LC of a pressure gauge is 0.1bar

• LC of a flow meter is 0.1L/min

A report that documents the inspection of a physical layout to ensure it meets design specifications.

• Layout inspection report is a document that details the inspection of a physical layout.

• It is used to ensure that the layout meets the design specifications.

• The report typically includes information on the dimensions, tolerances, and other relevant details of the layout.

• It may also include photographs or diagrams to illustrate any issues or areas of concern.

• The report is impor...read more

Gas pressure range varies depending on the application and type of gas being used.

• Gas pressure range can be measured in units such as psi, kPa, or bar.

• For example, the pressure range for natural gas pipelines is typically between 200-1,200 psi.

• In contrast, the pressure range for medical oxygen cylinders is around 2,000 psi.

• It is important to ensure that gas pressure is within the safe operating range to prevent accidents or equipment damage.

The current range refers to the range of electrical current that a device or system can handle safely and effectively.

• The current range is typically specified in amperes (A) or milliamperes (mA).

• It is important to ensure that the current range of a device or system is not exceeded, as this can lead to damage or failure.

• For example, a power supply may have a current range of 0-5A, meaning it can safely provide up to 5A of current to a connected device.

• Similarly, an electrical ...read more

16 losses is not a clear question. Please provide more context.

• Please provide more information or context for the question.

• Are you referring to 16 losses in a specific system or process?

• Are these losses related to efficiency or productivity?

• Without more information, it is difficult to provide a specific answer.

CAPA stands for Corrective and Preventive Action, while 8D is an eight-step problem-solving process.

• CAPA is a process used to identify and address the root cause of a problem, and prevent it from recurring.

• 8D is a structured problem-solving approach that involves eight steps, including defining the problem, identifying the root cause, and implementing corrective actions.

• Both CAPA and 8D are commonly used in quality management and manufacturing industries.

• CAPA and 8D are often...read more

Quality alert is a notification sent out to inform stakeholders about a quality issue or concern.

• Quality alerts are used to prevent or mitigate quality issues.

• They are typically sent out by quality control or assurance departments.

• Quality alerts may include information on the issue, its impact, and recommended actions.

• Examples of quality alerts include product recalls, safety warnings, and process changes.

7QC tools are a set of quality control tools used to identify and solve quality problems in manufacturing processes.

• The tools include Pareto chart, cause-and-effect diagram, flowchart, check sheet, histogram, scatter diagram, and control chart.

• They help in identifying the root cause of defects and improving the quality of products.

• These tools are widely used in industries such as automotive, electronics, and healthcare.

• For example, a Pareto chart can be used to identify the m...read more

Yes, Indian and global management can be managed in the same way.

• Both Indian and global management require effective communication and collaboration.

• Leadership skills, strategic planning, and decision-making are essential for both.

• Cultural sensitivity and adaptability are important when managing diverse teams.

• Technology and digital transformation play a crucial role in both Indian and global management.

• Examples: Implementing standardized processes, utilizing project managemen...read more