The Technology Maker Customer Relation Officer Interview Questions and Answers

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Q1. They check your communication skills
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It was two hours test on computer

Aptitue - Arthmetic progression
Geometric progression , general forumlas

Q1. What is a customer service ?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance

• Good customer service can lead to custo
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Q2. How u will slove if customer irritate u?
Ans. 
I will remain calm and professional, listen to the customer's concerns, and try to find a solution to their problem.
• Take a deep breath and remain calm

• Listen actively to the customer's concerns

• Empathize with the customer and apologize for any inconvenience

• Try to find a solution to the customer's problem

• If necessary, escalate the issue to a supervisor or manager

• Follow up with the customer to ensure their satisfaction
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Q3. How can you improve dissatisfied customer?
Ans. 
To improve a dissatisfied customer, listen to their concerns, apologize for any inconvenience caused, offer a solution, and follow up to ensure satisfaction.
• Listen actively to the customer's concerns and empathize with their situation.

• Apologize for any inconvenience caused and take responsibility for the issue.

• Offer a solution that addresses the customer's concerns and meets their needs.

• Follow up with the customer to e...read more
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Q4. How can u develop ur progress and relation with customer?
Ans. 
Developing progress and relations with customers requires active listening, effective communication, and timely follow-up.
• Actively listen to customers' concerns and needs

• Communicate effectively and empathetically

• Provide timely follow-up and resolution to issues

• Personalize interactions to build rapport

• Continuously seek feedback to improve service

• Offer additional value through promotions or loyalty programs
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Q1. Tell me about your self
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Q2. Why do you hire our company
Ans. 
We hired your company for its reputation for excellent customer service and innovative solutions.
• Reputation for excellent customer service

• Innovative solutions offered by your company

• Positive feedback from other clients
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Q3. What is finance
Ans. 
Finance is the management of money and investments.
• Finance involves managing money, investments, and other financial assets.

• It includes activities such as budgeting, saving, investing, and borrowing.

• Finance is essential for individuals, businesses, and governments to make informed financial decisions.

• Examples of finance include personal budgeting, corporate finance, and government fiscal policy.
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Q4. What is purchase returns
Ans. 
Purchase returns refer to products that customers return to the seller for various reasons.
• Purchase returns are products that customers return due to defects, damages, wrong items, or dissatisfaction.

• They are usually accompanied by a return authorization process to ensure proper handling.

• The seller may issue a refund, replacement, or credit for the returned items.

• Examples include returning a damaged electronic device o
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Q5. What is your strength and weekness
Ans. 
My strength is my ability to communicate effectively with customers and my weakness is that I can be overly detail-oriented at times.
• Strength: Effective communication skills

• Strength: Ability to build rapport with customers

• Weakness: Being overly detail-oriented

• Weakness: Striving for perfection in every task
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Q1. Why do want to work for our company
Ans. I want to work in your company because to improve learn new more skills. And I want to show my skills how good I’m.
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Q2. What are your strength
Ans. Being curious and eagerness to know new things
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Q3. Tell about your self
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Q4. I’m Pavithra. I’m from Hyderabad. I study degree bsc electrons. I’m good in helping someone how are in news
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Q1. How did you sepen your last weekend
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Q1. About self and family background
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Q2. Document verification
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Q3. Background verification
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