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Amazon Customer Relation Officer Interview Questions and Answers

Updated 16 Oct 2022

Amazon Customer Relation Officer Interview Experiences

5 interviews found

I applied via Company Website and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. You should have active Internet and laptop and head phone compulsory
  • Q2. It’s all online interview
Round 3 - Assignment 

Test given you have to answer it correctly

Interview Preparation Tips

Interview preparation tips for other job seekers - Must Prepare for the interview you can watch YouTube videos for reference

I applied via Company Website and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitue - Arthmetic progression
Geometric progression , general forumlas

Round 3 - HR 

(4 Questions)

  • Q1. What is a customer service ?
  • Q2. How u will slove if customer irritate u?
  • Ans. 

    I will remain calm and professional, listen to the customer's concerns, and try to find a solution to their problem.

    • Take a deep breath and remain calm

    • Listen actively to the customer's concerns

    • Empathize with the customer and apologize for any inconvenience

    • Try to find a solution to the customer's problem

    • If necessary, escalate the issue to a supervisor or manager

    • Follow up with the customer to ensure their satisfaction

  • Answered by AI
  • Q3. How can you improve dissatisfied customer?
  • Ans. 

    To improve a dissatisfied customer, listen to their concerns, apologize for any inconvenience caused, offer a solution, and follow up to ensure satisfaction.

    • Listen actively to the customer's concerns and empathize with their situation.

    • Apologize for any inconvenience caused and take responsibility for the issue.

    • Offer a solution that addresses the customer's concerns and meets their needs.

    • Follow up with the customer to e...

  • Answered by AI
  • Q4. How can u develop ur progress and relation with customer?
  • Ans. 

    Developing progress and relations with customers requires active listening, effective communication, and timely follow-up.

    • Actively listen to customers' concerns and needs

    • Communicate effectively and empathetically

    • Provide timely follow-up and resolution to issues

    • Personalize interactions to build rapport

    • Continuously seek feedback to improve service

    • Offer additional value through promotions or loyalty programs

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Amazon Customer Relation Officer interview:
  • Customer Relationship
Interview preparation tips for other job seekers - Customer relation officer
I should be involved in the process of sale , business development , recurting, marketing similar process in job . I should responsible for making calls , web chats and mails . I should be mange the external and internal communication with customer

Customer Relation Officer Interview Questions Asked at Other Companies

Q1. What languages do you know?
asked in JSW Paints
Q2. Why Paint? Why sales? What do you know about paint industry
Q3. How would you upsell and cross-sell a product?
Q4. How can you maintain relationships with external and internal sta ... read more
asked in Axis Sales
Q5. What is the pan? What is credit score? What is the credit report?

I applied via Job Fair and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Group Discussion 

Informally to discuss ideas, solve problems, or make comments. Support that programming.

Round 3 - Case Study 

From relevant, informative blog content to engaging webpages, landing pages, whitepapers, and emails, a comprehensive content marketing strategy should run.

Interview Preparation Tips

Interview preparation tips for other job seekers - I have working experience in my life. I belong to a small farmer family.I also worked in export & import with my uncle. (Ware House)

I applied via Walk-in and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. They check your communication skills
Round 2 - Aptitude Test 

It was two hours test on computer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do work on your stimulation round. It is important

What people are saying about Amazon

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cigerrateaddict
1d
works at
Ernst & Young
1,300 Jobs Gone. Because AI Can Now Do It Faster.
Glassdoor and Indeed just laid off 1,300 people yes, the same platforms that help people find jobs are now letting go of their own. Why? cz their parent company is going all-in on AI to “streamline” hiring. Most of these layoffs hit R&D, HR, and sustainability teams in the US. Even glassdoor’s CEO is stepping down. The plan now is to merge glassdoor into Indeed and let AI take over a big chunk of the backend work. Their CEO literally said “AI is changing the world, and we need to move faster and fix what’s broken. Today, about one-third of their code is written by AI. Soon, that could be 50%. And they’re not alone Microsoft, Google, Amazon… all are cutting jobs while letting AI do more of the work. Just last week, Intel cut 4,000 jobs, Microsoft let go of 6,000 CrowdStrike laid off 5% of its staff And all of this, even when profits were up. Scary, isn’t it?
Got a question about Amazon?
Ask anonymously on communities.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - As a fresher, I need a platform to start my career where I can learn a lot of new skills and increase my knowledge which will help me to grow professionally and perform best for your organization as well. Do it. I have studied your company profile and came to know that your company encourages new talent and provides good work culture. I think this is a golden opportunity for me to work here and enhance my skills.

Interview questions from similar companies

I appeared for an interview before Dec 2020.

Round 1 - Coding Test 

(2 Questions)

Round duration - 90 minutes
Round difficulty - Hard

This was an online coding round where we were supposed to solve 2 questions under 90 minutes . Both the questions in my set were related to Graphs and were quite tricky and heavy to implement.

  • Q1. 

    Path Counting in Directed Graph

    Given a directed graph with a specified number of vertices V and edges E, your task is to calculate the total number of distinct paths from a given source node S to all ot...

  • Q2. 

    Course Schedule II Problem Statement

    You are provided with a number of courses 'N', some of which have prerequisites. There is a matrix named 'PREREQUISITES' of size 'M' x 2. This matrix indicates that fo...

Round 2 - Face to Face 

(2 Questions)

Round duration - 60 Minutes
Round difficulty - Medium

This was a Data Structures and Algorithms round with some standard questions . I was expected to come up with an
efficient approach and code it as well .

  • Q1. 

    Merge Intervals Problem Statement

    You are provided with 'N' intervals, each containing two integers denoting the start time and end time of the interval.

    Your task is to merge all overlapping intervals a...

  • Q2. 

    Longest Route Problem Statement

    Given a 2-dimensional binary matrix called Mat of size N x M that consists solely of 0s and 1s, find the length of the longest path from a specified source cell to a destina...

  • Ans. 

    Find the length of the longest path from a source cell to a destination cell in a binary matrix.

    • Use depth-first search (DFS) to explore all possible paths from source to destination.

    • Keep track of visited cells to avoid revisiting them.

    • Return the length of the longest path found, or -1 if no path exists.

  • Answered by AI
Round 3 - Face to Face 

(2 Questions)

Round duration - 50 Minutes
Round difficulty - Medium

This was also a DSA round where I was asked to code only one of the questions but I eventually ended up coding both
as I had some spare time and explained my approches very smoothly to the interviewer . This round went preety well .

  • Q1. 

    Longest Increasing Subsequence Problem Statement

    Given an array of integers with 'N' elements, determine the length of the longest subsequence where each element is greater than the previous element. This...

  • Q2. 

    Search In Rotated Sorted Array Problem Statement

    Given a rotated sorted array ARR of size 'N' and an integer 'K', determine the index at which 'K' is present in the array.

    Note:
    1. If 'K' is not present...
Round 4 - Face to Face 

(2 Questions)

Round duration - 50 Minutes
Round difficulty - Medium

This was also a DSA round with 2 questions of Medium to Hard difficulty . I was expected to follow some clean code and OOPS principles to write the code in this round .

  • Q1. 

    Rank from Stream Problem Statement

    Given an array of integers ARR and an integer K, determine the rank of the element ARR[K].

    Explanation:

    The rank of any element in ARR is defined as the number of elem...

  • Q2. 

    LRU Cache Design Question

    Design a data structure for a Least Recently Used (LRU) cache that supports the following operations:

    1. get(key) - Return the value of the key if it exists in the cache; otherw...

Interview Preparation Tips

Eligibility criteriaAbove 7 CGPAFacebook interview preparation:Topics to prepare for the interview - Data Structures, Algorithms, System Design, Aptitude, OOPSTime required to prepare for the interview - 4 MonthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewSelected

Skills evaluated in this interview

I appeared for an interview before Dec 2020.

Round 1 - Face to Face 

(2 Questions)

Round duration - 60 Minutes
Round difficulty - Medium

This was a Data Structures and Algorithms round with preety good questions . I was expected to come up with an efficient approach and code it as well .

  • Q1. 

    K Closest Points to Origin Problem Statement

    Your house is located at the origin (0,0) of a 2-D plane. There are N neighbors living at different points on the plane. Your goal is to visit exactly K neighb...

  • Q2. 

    Power Set Generation

    Given a sorted array of 'N' integers, your task is to generate the power set for this array. Each subset of this power set should be individually sorted.

    A power set of a set 'ARR' i...

Round 2 - Face to Face 

(2 Questions)

Round duration - 50 Minutes
Round difficulty - Hard

This was also a DSA round where I was asked to code only one of the questions but I eventually ended up coding both as I had some spare time and explained my approches very smoothly to the interviewer . This round went preety well .

  • Q1. 

    Roman Numeral to Integer Conversion

    Convert a string representing a Roman numeral into its integer equivalent and return the result.

    Explanation:

    Roman numerals are represented by seven different symbol...

  • Ans. 

    Convert a Roman numeral string to its integer equivalent.

    • Create a mapping of Roman numeral symbols to their integer values.

    • Iterate through the input string and add the corresponding integer values.

    • Handle cases where subtraction is needed (e.g., IV = 4, IX = 9).

  • Answered by AI
  • Q2. 

    Pair Sum Problem Statement

    You are given an integer array 'ARR' of size 'N' and an integer 'S'. Your task is to find and return a list of all pairs of elements where each sum of a pair equals 'S'.

    Note:
    ...
Round 3 - Face to Face 

(2 Questions)

Round duration - 50 Minutes
Round difficulty - Medium

This was also a DSA round with 2 questions . One was implementation heavy and the other was related to recursion and so I handled it carefully so that my code does not run into TLE or Segmentation Fault.

  • Q1. 

    Arithmetic Expression Evaluation Problem Statement

    You are provided with a string expression consisting of characters '+', '-', '*', '/', '(', ')' and digits '0' to '9', representing an arithmetic express...

  • Q2. 

    Remove Duplicates from Sorted Array Problem Statement

    You are given a sorted integer array ARR of size N. Your task is to remove the duplicates in such a way that each element appears only once. The outpu...

  • Ans. 

    Remove duplicates from a sorted array in-place with O(1) extra memory.

    • Use two pointers - one for iterating through the array and another for placing unique elements.

    • Compare current element with next element to identify duplicates and skip them.

    • Update array in-place by moving unique elements to the front.

    • Return the length of the array after removal of duplicates.

  • Answered by AI
Round 4 - Face to Face 

(2 Questions)

Round duration - 50 Minutes
Round difficulty - Medium

This was a typical System Design round where I was asked about the various features of Facebook and what sort of data structures and algorithms are used in implementing them .

  • Q1. How does Facebook store likes and dislikes?
  • Ans. 

    Facebook stores likes and dislikes using a combination of databases and algorithms.

    • Likes and dislikes are stored in databases such as MySQL or Cassandra.

    • Algorithms are used to analyze user behavior and recommend content based on likes and dislikes.

    • User interactions with posts, pages, and ads are tracked to determine likes and dislikes.

    • Likes and dislikes may also be used to personalize the user's feed and target ads mor...

  • Answered by AI
  • Q2. How does Facebook implement graph search?
Round 5 - Face to Face 

(2 Questions)

Round duration - 50 Minutes
Round difficulty - Medium

This was a preety intense round as I was grilled more on my System Design concepts but eventually I was able to asnwers all the questions with some help from the interviewer.

  • Q1. What is Hadoop and why is it used?
  • Ans. 

    Hadoop is a framework for distributed storage and processing of large data sets.

    • Hadoop is used for storing and processing big data across a distributed network of computers.

    • It is based on the MapReduce programming model, which allows for parallel processing of data.

    • Hadoop consists of HDFS for storage and YARN for resource management.

    • It is used for tasks like data warehousing, log processing, recommendation systems, and...

  • Answered by AI
  • Q2. How does Facebook Chat work?

Interview Preparation Tips

Eligibility criteriaAbove 7 CGPAFacebook interview preparation:Topics to prepare for the interview - Data Structures, Algorithms, System Design, Aptitude, OOPSTime required to prepare for the interview - 5 MonthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewSelected

Skills evaluated in this interview

Are these interview questions helpful?

Interview Preparation Tips

Round: Test
Tips: Just try coding as much as you can in the four years of graduation.

Round: Interview
Experience: Three Coding Interview and a Behavioral Interview were conducted.
Tips: Try to get some prior knowledge about the company's infrastructure.w

General Tips: Practice as much problems as you can online or offline.
Skill Tips: Coding is the key for any software company.
Skills: Coding
College Name: IIT KHARAGPUR
Motivation: Its the best in business

Interview Questionnaire 

4 Questions

  • Q1. You are given a large array of n bits. Each bit is initially 0. You perform several operations of the type
  • Ans. 

    Solution to performing operations on a large array of bits.

    • Use bitwise operators to perform operations on individual bits

    • Use a loop to iterate through the array and perform the operations

    • Ensure that the array is large enough to accommodate all the bits

    • Consider using a data structure like a bitset for efficient bit manipulation

  • Answered by AI
  • Q2. Questions on Network programming
  • Q3. Questions on array,heap and binary trees
  • Q4. Round was both HR+Technical

Interview Preparation Tips

Round: Test
Experience: Questions can be found here:

-----/
Tips: Try to solve all 3.
Duration: 60 minutes
Total Questions: 3

Round: Technical Interview
Experience: First discuss the solution and then paper-code it.
Tips: Try to code without mistakes.

Round: Technical Interview
Experience: First, I was asked to discuss my project based on networking and then I was given a question on network programming
Tips: Pay attention on discussion

Round: Technical Interview
Experience: Provide the optimised solution and code it without any mistakes.

Round: HR Interview
Experience: Why linkedin?
What changes will you make in 6 months?
Internship project: Discussion and lot of common questions on that.
Basic Questions of C++ and Java

Skills: Data Structure, Core courses understanding, Algorithms
College Name: IIT GUWHATI

Skills evaluated in this interview

I appeared for an interview before Mar 2021.

Round 1 - Face to Face 

(2 Questions)

Round duration - 60 minutes
Round difficulty - Easy

In first round they asked me 2 coding questions where he asked me to code as close as possible to the actual one.

  • Q1. 

    Ninja and Sorted Array Merging Problem

    Ninja is tasked with merging two given sorted integer arrays ARR1 and ARR2 of sizes 'M' and 'N', respectively, such that the merged result is a single sorted array w...

  • Q2. 

    Word Distance Calculation

    Given a document represented as an array/list ARR of words with length N, find the smallest distance between two given words for multiple queries. The distance is defined as the ...

Round 2 - Face to Face 

(2 Questions)

Round duration - 60 minutes
Round difficulty - Easy

Then in the second round they asked a little about tree and told me to code 2 codes.

  • Q1. 

    Level Order Traversal Problem Statement

    Given a binary tree of integers, return the level order traversal of the binary tree.

    Input:

    The first line contains an integer 'T', representing the number of te...
  • Ans. 

    The problem requires implementing a function to return the level order traversal of a binary tree.

    • Implement a function that takes the root of the binary tree as input and returns the level order traversal of the tree.

    • Use a queue data structure to perform level order traversal.

    • Process each level of the tree one by one, starting from the root node.

    • Print the node values at each level in the order they appear from left to ...

  • Answered by AI
  • Q2. 

    Combination Sum Problem Statement

    Given an array of distinct positive integers ARR and a non-negative integer 'B', find all unique combinations in the array where the sum is equal to 'B'. Numbers can be c...

Round 3 - HR 

Round duration - 30 minutes
Round difficulty - Easy

HR round with typical behavioral problems.

Interview Preparation Tips

Eligibility criteriaAbove 7 CGPALinkedIn interview preparation:Topics to prepare for the interview - Data Structures, Algorithms, System Design, Aptitude, OOPSTime required to prepare for the interview - 5 monthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewSelected

Skills evaluated in this interview

Amazon Interview FAQs

How many rounds are there in Amazon Customer Relation Officer interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are Resume Shortlist, Aptitude Test and HR.
What are the top questions asked in Amazon Customer Relation Officer interview?

Some of the top questions asked at the Amazon Customer Relation Officer interview -

  1. How can you improve dissatisfied custom...read more
  2. How u will slove if customer irritate...read more
  3. What is a customer servic...read more

Tell us how to improve this page.

Overall Interview Experience Rating

5/5

based on 2 interview experiences

Difficulty level

Hard 100%

Duration

Less than 2 weeks 100%
View more

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Amazon Customer Relation Officer Salary
based on 4 salaries
₹1.5 L/yr - ₹2.8 L/yr
17% less than the average Customer Relation Officer Salary in India
View more details

Amazon Customer Relation Officer Reviews and Ratings

based on 8 reviews

4.3/5

Rating in categories

4.1

Skill development

3.9

Work-life balance

4.9

Salary

4.3

Job security

4.3

Company culture

4.3

Promotions

4.4

Work satisfaction

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