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Amazon Customer Relation Officer Interview Questions and Answers
Amazon Customer Relation Officer Interview Experiences
5 interviews found
I applied via Company Website and was interviewed in Sep 2022. There were 3 interview rounds.
(2 Questions)
- Q1. You should have active Internet and laptop and head phone compulsory
- Q2. It’s all online interview
Test given you have to answer it correctly
Interview Preparation Tips
I applied via Company Website and was interviewed in Jun 2022. There were 3 interview rounds.
Aptitue - Arthmetic progression
Geometric progression , general forumlas
(4 Questions)
- Q1. What is a customer service ?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing in-person assistance
Good customer service can lead to custo
- Q2. How u will slove if customer irritate u?
- Ans.
I will remain calm and professional, listen to the customer's concerns, and try to find a solution to their problem.
Take a deep breath and remain calm
Listen actively to the customer's concerns
Empathize with the customer and apologize for any inconvenience
Try to find a solution to the customer's problem
If necessary, escalate the issue to a supervisor or manager
Follow up with the customer to ensure their satisfaction
- Q3. How can you improve dissatisfied customer?
- Ans.
To improve a dissatisfied customer, listen to their concerns, apologize for any inconvenience caused, offer a solution, and follow up to ensure satisfaction.
Listen actively to the customer's concerns and empathize with their situation.
Apologize for any inconvenience caused and take responsibility for the issue.
Offer a solution that addresses the customer's concerns and meets their needs.
Follow up with the customer to e...
- Q4. How can u develop ur progress and relation with customer?
- Ans.
Developing progress and relations with customers requires active listening, effective communication, and timely follow-up.
Actively listen to customers' concerns and needs
Communicate effectively and empathetically
Provide timely follow-up and resolution to issues
Personalize interactions to build rapport
Continuously seek feedback to improve service
Offer additional value through promotions or loyalty programs
Interview Preparation Tips
- Customer Relationship
I should be involved in the process of sale , business development , recurting, marketing similar process in job . I should responsible for making calls , web chats and mails . I should be mange the external and internal communication with customer
I applied via Job Fair and was interviewed in Sep 2022. There were 3 interview rounds.
Informally to discuss ideas, solve problems, or make comments. Support that programming.
From relevant, informative blog content to engaging webpages, landing pages, whitepapers, and emails, a comprehensive content marketing strategy should run.
Interview Preparation Tips
What people are saying about Amazon
I applied via Walk-in and was interviewed in Aug 2022. There were 2 interview rounds.
(1 Question)
- Q1. They check your communication skills
It was two hours test on computer
Interview Preparation Tips
Amazon interview questions for designations
Interview Preparation Tips
Interview questions from similar companies
I was interviewed in Aug 2022.
(1 Question)
- Q1. Questions 0ut on my resume and related to my work experience
Interview Preparation Tips
Customer Relation Officer Interview Questions & Answers
Reliance Retail
Anonymous
posted on 4 Dec 2022
(2 Questions)
- Q1. About CTC and previous job role
- Q2. Job location and responsibilities
Interview Preparation Tips
Interview Preparation Tips
Experience: GD was conducted for shortlisted candidates and candidates were divided into groups of 6 people.There were 3 topics and each topic was discussed for 2 minutes.No specific rules,like each person needs to speak,are to be followed during the GD.Anyone can initiate,intervene,etc. Finally we were asked to link all three topics and this discussion went on for another 2 minutes.
Round: HR Interview
Experience: Only a single round lasting about 40-45 minutes.There were only 4 people in the panel and technical as well as HR questions were asked. First I was asked to go through my own resume, “Introduce/Tell us about yourself?". E.g.:“Where have you shown leadership qualities?Have you led a
team?Size of team? What new initiatives did you take?”.Core questions starting form basics like “How does an airplane fly?” to specific questions about the different types of engines used in airplanes,their specifications, etc. were asked. HR questions were put up like"What was the most difficult decision in your life?" and grilled on my internship for 15-20 minutes which I did in Transocean. (Another oil field services company).
General Tips: You need to be very good in the basics of your
core courses and if you have done an internship in the oil industry,
you will definitely be grilled on that.Questions will be asked in quick succession.
Skill Tips: Highlight any intern in Oil industry or anything related to that in your resume.Any POR or any sport activity which shows your leadership qualities should me mentioned in your resume.
Skills: Leadership qualities, Athletic, Quick thinking, presence of mind
College Name: IIT MADRAS
Adithya H K Upadhya
Interview Preparation Tips
Experience: An aptitude test which was followed by three rounds of technical interviews and finally the HR interview.
Round: HR Interview
Experience: Snapdeal offered placements for 5 students (3 from CS and 2 from IT).
General Tips: Be extremely well prepared for any company. Research about the company's profile extensively before the company's interview. HR panel always looks for candidates who are well aware of the company in order to measure the candidate's interest. Data structures are absolutely necessary for any company. Improve coding skills through frequent participation in competitive programming arena such as codeForces, codeChef, HackerEarth etc. "Software development job profile was offered to me.
Unnecessary and irrelevant questions are to be avoided. We should raise questions only if we have some genuine questions. However any question related to job profile or location preference could be raised. "
"It was very grueling and tiring at first but the sweet taste of placement makes it all worth it.
Placements are a turning point in everybody's career."
Skill Tips: Snapdeal is more focussed on Data structures and object oriented technology.
For data structures, online materials such as GeeksforGeeks are excellent and in case of OOPS concepts, stronghold in either C++ or java programming language is necessary.
Skills:
College Name: NIT Surathkal
Aman Jain
Interview Preparation Tips
Experience: Algorithmic coding test was conducted on hackerank platform. Around 60 students gave online test. There were 4-5 algo questions to be done in 90 mins duration.
Tips: Try to do at least 2 questions.
Round: Technical Interview
Experience: First Interviewer asked me to introduce myself. Then he asked me questions on data structures & Algo. He asked me about tree data structures, why it is used, time complexities of various operations on tree, balancing of tree, AVL Tree. He asked me write AVL Tree insertion, deletion, update code. Then he jumps to BTree, B+Tree and asks me write code on paper for various operations. Questions were asked on indexing, various types of indexing, how it is used in databases, etc. Then he briefly asked about the project I done in my internship.
Round: Technical Interview
Experience: Interviewer asked me how was my 1st round, I said it was great. He first asked me introduce myself. Then he asked about my projects mentioned in my resume. I done a project in machine learning on spam webpage detection. He was interested in that. He asked me what language, libraries I used to implement that project. Then he gave me real time scenario to predict whether an item is explosive or not. Then I approached this problem and asked information related to problem. He was impressed by the approach I target the problem. He asked me what machine learning model will be best and what are their pros and cons. Then he asked me question that given 100 sorted linked lists, you have to merge them and return single sorted linked list. I gave 3-4 solutions with their time & space complexities.
Round: HR Interview
Experience: Interviewer asked me common HR questions like tell me about yourself, my family background, why do you want to join the company, what impact you can make in Snapdeal, why should we hire you. After that he congratulated me for the role of SDE at Snapdeal. I was very happy at that moment.
All the 5 students cleared this round.
Skills: SQL, ML, Algorithms And Data Structures, Python, Basic C/C++
College Name: IIT Guwahati
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Amazon Customer Relation Officer Interview Process
based on 2 interviews
2 Interview rounds
- Resume Shortlist Round
- Aptitude Test Round
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