The Souled Store Interview Questions and Answers for Freshers

Q1. About myself and profile?
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Q1. Asking about customer service
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Q2. Mock call being a customer and Associate
Ans. 
I will handle the mock call as a customer and provide excellent customer service as an associate.
• Greet the customer warmly and ask how you can assist them

• Listen actively to the customer's concerns and show empathy

• Offer solutions or alternatives to address the customer's issue

• Ensure the customer is satisfied before ending the call
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Email with incident and personal tackling experience

Q1. Tell me bhut KPI and excel
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KPI stands for Key Performance Indicators, which are measurable values that demonstrate how effectively a company is achieving key business objectives. Excel is a software program used for creating spreadsheets and analyzing data.
• KPIs are used to track and measure performance in various areas such as sales, marketing, and customer service.

• Excel can be used to create KPI dashboards, analyze data trends, and generate rep...read more
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Q1. Experience based operational questions
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Q1. Why you want to work with the souled store ? What do you like in the souled store
Ans. 
I want to work with The Souled Store because of their unique and creative approach to merchandise and their commitment to customer satisfaction.
• I love the variety of products they offer, from quirky t-shirts to pop culture merchandise.

• Their designs are always fresh and innovative, making them stand out from other online stores.

• Their customer service is top-notch, ensuring that every customer is satisfied with their pur...read more
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Q2. What you like in the souled store
Ans. 
I love the unique and quirky designs of Souled Store's products.
• The Souled Store offers a wide range of products with unique designs that cater to different interests and fandoms.

• Their products are of good quality and reasonably priced.

• The website is user-friendly and easy to navigate.

• They have excellent customer service and fast delivery.

• Some of my favorite products from the Souled Store include their graphic t-shirts
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Q3. How did you hear about this position?
Ans. 
I found the job posting on LinkedIn and was immediately interested in the opportunity.
• Discovered the position on LinkedIn

• Was intrigued by the job description and requirements

• Researched the company and found it aligned with my career goals
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Q4. What is your greatest strength?
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My greatest strength is my ability to build strong relationships with clients and understand their needs.
• I have excellent communication skills and can easily connect with people

• I am a good listener and pay attention to details

• I am able to anticipate the needs of my clients and provide solutions that meet their requirements

• I have a track record of building long-term relationships with clients and exceeding sales targets

• ...read more
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Q5. What do you know about this company/organization?
Ans. 
The company is a leading provider of software solutions for businesses.
• The company offers a range of software solutions for businesses, including CRM and ERP systems.

• It has been in operation for over 10 years and has a strong reputation in the industry.

• The company has a focus on innovation and is constantly developing new products and features.

• It has a large customer base, including many well-known brands in various in...read more
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