The Souled Store Salaries in India (Updated 2025)

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Salary is on time

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Founder doenst care about thier employee. Feels they are labours. You will not be listned as he only cares about customer and profit. I joined in delhi ambience mall attrition is very high. Nobody stays more them 3 or 4 months. Think twice pls

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Friendly with collogues and teaching things to do .

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Not giving appraisal and bonus and need mental health therapy , need entertainment too , and support with respect. I need more increament for my balancing life

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Colleagues. That's it

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Ah, where do I even start. Apart from a few understanding colleagues, nothing is worth investigating your time here just for the sake of salary. Not sure if the founders are delusional or blind to everything that happens- especially in the Customer Experience team. No matter how hard you try, how much you give for the company, all you'll ever be is a Slave. When it comes to handling volumes of queries, you will always be a part of the "team", but God forbid, if you fall sick or have an emergency in the family, you are suddenly not a part of the team! When I joined, they said it'll be a 5 and half days week, but when the Rollercoaster roster will be made you'll see you might even work for 6 days straight, don't even get me started with the shift timings.. almost every other day, there will be shift extension due to "low team strength" which could be easily avoided if the agents were given exceptions once in a while when it came to week offs. Like you won't be able to even plan a vacation, cause you won't know when "the team" will need you. One TL is always having week offs or comp offs, and even when she has her shift, you'll have to fight heavens to get a hold of her. The other obnoxious, being an agent herself before being a TL, she was expected to at least recognize the hardships the current agents go through.. but no! She was busy being a "dictator", you are sick- send medical documents, I mean are you for real? Unplanned leaves are called unplanned, because no one expects themselves to be sick at a given point of time! And I speak for all when I say this, if agents were treated with a little bit of understanding, there would be zero unplanned leaves. But no, they are way too busy playing TLs and taking advantage of their roles rather than actually doing their jobs. The department will always be short staffed, either because people will leave the job or because they will lay off people just like that! And the worst is this letting go attitude. They are ready to let go of team members who are actually good performers, than negotiate or find solutions to why the people leaving the company. Almost throughout the year, you'll find ads for recruiting CE agents, why? Because a permanent solid team is difficult to maintain than hiring people for the sake of listening to customer issues.. The only way you'll survive in this company is by being puppets and being highly unempathetic towards anyone and everyone. If this persists, the company will soon have to do a lot in maintaining an online image, not sure about the other departments, but CE team is a mess you'd not want to dip your legs into. Don't let their Instagram handle fool you, the SM team is doing a good job! But all that glitters is definitely not gold

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They used to offer WFH opportunity. Now It's not even there.

Dislikes

...l brush it off by saying. " Request pr kiya hai kaam, It's not in our policies". Salary is like peanuts. Day labour is earning more than their CCE. Leaves: You need to apply your AL 30 days before. Like how's this Even possible, how am I supposed to know things 30 days prior. And it's not even guaranteed that your leaves will be approved. You need to send them the supporting documents if you want to take any unplanned. Even after sending tye docs, you'll be taunted that fever, cold shouldn't be an issue and you should keep working. Favouritism is on the peak. Trust me , If you want to grow in this Scam store, list someone's A** and you'll be promoted in no time.