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The Indian Hotels Company Guest Service Associate Interview Questions and Answers

Updated 29 Jan 2025

The Indian Hotels Company Guest Service Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. What is your current job
  • Ans. 

    I am currently working as a customer service representative at a retail store.

    • Assisting customers with inquiries and purchases

    • Handling returns and exchanges

    • Providing information about products and promotions

  • Answered by AI

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Group Discussion 

Just normal GD session.

Round 2 - HR 

(1 Question)

  • Q1. Simple conversation.
Round 3 - Technical 

(1 Question)

  • Q1. With F&B manager.
Round 4 - One-on-one 

(1 Question)

  • Q1. With HR director.
Round 1 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Tell me about yourself.
Round 2 - One-on-one 
Round 3 - One-on-one 
Round 1 - One-on-one 

(5 Questions)

  • Q1. What did you learn in your internship
  • Q2. What's happening in the world , India or whats in the news
  • Q3. Share a situation when you handled guest
  • Q4. Tell us about the hotel where you trained
  • Q5. What do you know about the Oberoi
Round 2 - One-on-one 

(1 Question)

  • Q1. Technical Questions department specific

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and genuine, grooming is important

I applied via Walk-in and was interviewed in May 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about your self?
  • Q2. Tell me about your training?

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep positive and confident during interview and keep smiling!

I was interviewed before May 2016.

Interview Preparation Tips

Round: Group Discussion
Duration: 10 hours

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. TELL ME ABOUT YOUSELF,ABOUT YOUR FAMILY,ABOUT YOUR SPECIALIZATION
Round 3 - One-on-one 

(1 Question)

  • Q1. Same as 1st round of HR

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are fresher than dont hesitate to go for interview..

I applied via Campus Placement and was interviewed before Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Why the department?
  • Q2. Why this field?
  • Q3. Something about yourself?
  • Ans. 

    I am a dedicated and friendly individual with a passion for providing excellent customer service.

    • I have experience working in customer-facing roles

    • I am a good listener and problem-solver

    • I enjoy interacting with people and making their experience positive

  • Answered by AI
  • Q4. Tell me something about the world?
  • Q5. About hobbies?
  • Q6. Tell me something about your working experience?
  • Q7. Would you be a smart worker or a hard worker?

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving interview we need to be prominent, clear about our words and to the point. It's not always about how you speak but then it's about how is your personality, how you behave and tackle the interview.
Thankyou😊

I applied via Walk-in and was interviewed before Dec 2019. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Types of wine
  • Ans. 

    Types of wine include red, white, rosé, sparkling, and fortified wines.

    • Red wines are made from dark-colored grapes and have a rich, bold flavor. Examples include Cabernet Sauvignon and Merlot.

    • White wines are made from light-colored grapes and have a crisp, refreshing taste. Examples include Chardonnay and Sauvignon Blanc.

    • Rosé wines have a pink color and are made from a combination of red and white grapes. Examples incl...

  • Answered by AI
  • Q2. Types of whiskey some brands, Are you capable to do 18 hours shift .
  • Ans. 

    I am familiar with various types of whiskey brands and capable of working 18-hour shifts.

    • I am knowledgeable about popular whiskey brands such as Jack Daniels, Jameson, and Maker's Mark.

    • I am also familiar with different types of whiskey such as bourbon, scotch, and rye.

    • Regarding the 18-hour shift, I am willing and able to work long hours and maintain a positive attitude throughout.

    • I understand the importance of providin...

  • Answered by AI
  • Q3. Cold cuts, types of soup
  • Q4. About yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - you must be confident and know basics of Beverage and food that's it
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Interview 

(3 Questions)

  • Q1. Tell me about your experience
  • Q2. Type of services in the hospitality industry
  • Ans. 

    Services in the hospitality industry include accommodation, food and beverage, event planning, and entertainment.

    • Accommodation services include hotels, motels, resorts, and vacation rentals

    • Food and beverage services include restaurants, bars, cafes, and catering

    • Event planning services include organizing conferences, weddings, parties, and meetings

    • Entertainment services include live music, performances, tours, and recre

  • Answered by AI
  • Q3. How to handle the situation
  • Ans. 

    Handling the situation involves assessing the problem, identifying possible solutions, and implementing the best course of action.

    • Listen actively to understand the situation

    • Analyze the root cause of the issue

    • Brainstorm potential solutions

    • Evaluate the pros and cons of each solution

    • Communicate effectively with stakeholders

    • Implement the chosen solution with clear steps and timelines

    • Monitor progress and make adjustments as

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Experience, current ctc, expected ctc,notice period
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The Indian Hotels Company Interview FAQs

How many rounds are there in The Indian Hotels Company Guest Service Associate interview?
The Indian Hotels Company interview process usually has 1 rounds. The most common rounds in the The Indian Hotels Company interview process are HR.
How to prepare for The Indian Hotels Company Guest Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at The Indian Hotels Company. The most common topics and skills that interviewers at The Indian Hotels Company expect are Guest Service, Hotel Management, Housekeeping, MS Office and Front Office.

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The Indian Hotels Company Guest Service Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
The Indian Hotels Company Guest Service Associate Salary
based on 40 salaries
₹1 L/yr - ₹4.5 L/yr
At par with the average Guest Service Associate Salary in India
View more details

The Indian Hotels Company Guest Service Associate Reviews and Ratings

based on 11 reviews

4.3/5

Rating in categories

3.8

Skill development

3.3

Work-life balance

3.3

Salary

4.3

Job security

4.2

Company culture

2.5

Promotions

2.7

Work satisfaction

Explore 11 Reviews and Ratings
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