The Indian Hotels Company Guest Service Associate Interview Questions and Answers

Q1. What is the process for requesting time off?
Ans. 
To request time off, employees must submit a request through the company's designated system or to their supervisor.
• Submit a request through the company's designated system

• Inform your supervisor about the time off request

• Follow any specific procedures outlined by the company

• Plan ahead and submit the request in advance to ensure coverage

• Be prepared to provide a reason for the time off if required
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Q2. Review the company policy
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Company policy outlines guidelines and procedures for employees to follow.
• Company policy covers areas such as dress code, attendance, customer service, and conflict resolution.

• Employees are expected to familiarize themselves with the company policy and adhere to it at all times.

• Examples of company policy may include rules on using company equipment, social media usage, and confidentiality agreements.
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Q3. Submit a request
Ans. 
To submit a request, simply fill out the necessary information and click 'submit'.
• Provide all required details

• Ensure accuracy in information provided

• Click on 'submit' button after filling out the form
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Q4. Wait for approval
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Q5. Receiving conformation
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Q1. Type of sushi you know
Ans. 
I am familiar with various types of sushi such as nigiri, sashimi, maki, and temaki.
• Nigiri - hand-pressed sushi rice topped with fish or other ingredients

• Sashimi - thinly sliced raw fish or seafood served without rice

• Maki - sushi rolls with seaweed on the outside and rice and fillings on the inside

• Temaki - hand-rolled cones of seaweed filled with rice, fish, and vegetables
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Q2. Wine region you know
Ans. 
I am familiar with the Napa Valley wine region in California.
• Napa Valley is located in California and is known for its high-quality wines

• The region is famous for its Cabernet Sauvignon, Chardonnay, and Merlot varietals

• Napa Valley has over 400 wineries, including well-known ones like Robert Mondavi and Opus One
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Q1. About Guest Service Associate
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Ukraine-Russia war

About Oberoi group

Positive thinking skills

Digital marketing in next generation

Q1. Why should hire you
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for providing exceptional guest experiences.
• I have a proven track record of delivering outstanding customer service in my previous roles.

• I am highly skilled in effectively communicating with guests and resolving their issues or concerns.

• I have a friendly and approachable demeanor, which helps in creating a welcoming atmosphere fo...read more
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Q1. Tell about yourself
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Q2. Which department you are interested and why
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Q1. What makes you best for this department
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Q1. What did you learn in your internship
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Q2. What's happening in the world , India or whats in the news
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Q3. Share a situation when you handled guest
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Q4. Tell us about the hotel where you trained
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Q5. What do you know about the Oberoi
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Q1. Technical Questions department specific
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