Tech Mahindra Team Lead Interview Questions and Answers

Q1. Can you tell me about yourself?
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Q2. What is the process for conducting capacity planning?
Ans. 
Capacity planning involves forecasting future resource needs and ensuring that the necessary resources are available.
• Identify current resource usage and performance levels

• Forecast future resource needs based on growth projections

• Determine any potential bottlenecks or constraints

• Allocate resources accordingly to meet future demands

• Regularly review and adjust the capacity plan as needed
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Q3. What is the process for creating a Standard Operating Procedure (SOP)?
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Creating a Standard Operating Procedure involves identifying the process, documenting steps, obtaining feedback, and finalizing the SOP.
• Identify the process or task that needs an SOP

• Document each step involved in the process

• Obtain feedback from relevant stakeholders for improvements

• Finalize the SOP with clear instructions and guidelines

• Regularly review and update the SOP as needed
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Q4. How do you handle transitions?
Ans. 
I handle transitions by communicating effectively, setting clear expectations, and providing support to team members.
• Communicate openly and transparently with team members about upcoming changes

• Set clear expectations and goals for the transition period

• Provide support and resources to help team members adjust to the changes

• Lead by example and remain positive and adaptable during transitions
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Q5. How do you provide feedback?
Ans. 
I provide feedback by being specific, timely, and constructive.
• Be specific about what was done well and what needs improvement

• Provide feedback in a timely manner to address issues promptly

• Offer constructive criticism and suggestions for improvement

• Encourage open communication and dialogue for feedback to be effective
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Q6. Can you describe a situation in which you had to handle an escalation call from a customer, and how you managed it?
Ans. 
Handled an escalation call by actively listening, empathizing, and offering a solution.
• Remain calm and composed while listening to the customer's concerns.

• Empathize with the customer and acknowledge their frustration.

• Offer a solution or escalate the issue to a higher authority if necessary.

• Follow up with the customer to ensure their issue has been resolved satisfactorily.
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Q7. Can you describe a situation in which you encountered a conflict between two team members and explain how you managed that situation?
Ans. 
Managed conflict between team members by facilitating open communication and finding common ground.
• Addressed the issue privately to understand each team member's perspective

• Encouraged open communication and active listening to resolve misunderstandings

• Facilitated a team meeting to discuss the conflict and find common ground

• Established clear expectations and guidelines for future interactions
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Q8. What Key Performance Indicators (KPIs) have you worked with?
Ans. 
I have worked with KPIs such as sales targets, customer satisfaction scores, employee productivity metrics, and project completion rates.
• Sales targets

• Customer satisfaction scores

• Employee productivity metrics

• Project completion rates
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Q9. How did you establish end-to-end operations when setting up a new process?
Ans. 
I established end-to-end operations by defining clear processes, assigning roles, providing training, and monitoring performance.
• Defined clear processes from start to finish

• Assigned roles and responsibilities to team members

• Provided training and resources to ensure understanding and proficiency

• Monitored performance and made adjustments as needed
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Q1. Scenario based questions
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Q2. Scenario based questions
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Q1. All questions are scenario based
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Q2. I can't discuss due to it's all scenario based
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Q1. Scenario based questions
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Q2. Based on your technical skills they scenario based questions
Ans. 
As a Team Lead, I would leverage my technical skills to guide the team through challenges and foster collaboration.
• Encourage open communication to address technical challenges, e.g., daily stand-ups.

• Implement code reviews to ensure quality and share knowledge among team members.

• Utilize project management tools like Jira to track progress and identify bottlenecks.

• Foster a culture of continuous learning by organizing wor...read more
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Q1. Scenario based on HCM Extracts
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Q2. BIP Reports HDL
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Q1. Scenario based on technical areas
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Difference between Truncatea and delete

Q1. PArtition in data warehoue?
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Q2. How to filter in pyspark
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