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TCS Customer Service Executive Interview Questions and Answers
TCS Customer Service Executive Interview Experiences
10 interviews found
Swathi Soundarrajan
Selected
I applied via campus placement at Dr NGP Arts and Science College, Coimbatore and was interviewed before Nov 2022. There were 5 interview rounds.
Easy round with numerical aptitude questions and bit of technical aptitude questions
Just a random topic on the current technologies
(2 Questions)
- Q1. Technical round based on your resume. You should be good in whatever you mentioned in the resume
- Q2. C concepts Sql concepts
(2 Questions)
- Q1. Just an introduction round i.e self introduction round
- Q2. They will throw many questions to look at the communication skills
Interview Preparation Tips
- Networking
Anonymous
Selected
(1 Question)
- Q1. Tell me about yourself
Selected
I applied via Company Website and was interviewed in Nov 2023. There were 2 interview rounds.
(2 Questions)
- Q1. About tcs and it's product
- Q2. Service related question
What people are saying about TCS
Selected
I applied via Job Fair and was interviewed in Jan 2023. There were 4 interview rounds.
It was Moderate not easy not tough
(1 Question)
- Q1. Simple and basic questions were asked. It all depends on your qualification
(1 Question)
- Q1. It was simple and easy salary was discussed and documentation process was discussed
Interview Preparation Tips
TCS interview questions for designations
Seema Londhe
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.
(5 Questions)
- Q1. Good knowledge I catch good experience happy with job in TCS
- Q2. My best job in TCS all over employees was good
- Q3. Great work in TCS
- Ans.
Thank you! I appreciate the recognition for my work at TCS.
I have always strived to deliver exceptional customer service at TCS.
I consistently met and exceeded customer expectations by resolving issues efficiently.
I received positive feedback from customers for my professionalism and problem-solving skills.
- Q4. Good experience catch
- Q5. All over was good and I m happy
Nice experience all over good work in my life
Interview Preparation Tips
I applied via LinkedIn and was interviewed before Jan 2022. There were 3 interview rounds.
Related to customer service experience how to handle difficult situation
(2 Questions)
- Q1. How to handle difficult situation
- Q2. How to improve service
- Ans.
Improving service requires a customer-centric approach and continuous feedback loop.
Listen to customer feedback and act on it promptly
Train employees to be empathetic and proactive
Offer personalized solutions and go above and beyond expectations
Invest in technology to streamline processes and improve efficiency
Regularly review and update service policies and procedures
Interview Preparation Tips
Vaastavika Sarkar
Selected
I applied via LinkedIn and was interviewed before Oct 2022. There were 3 interview rounds.
Very easy, needs basic knowledge
(2 Questions)
- Q1. Normal hr questions are asked
- Q2. Do you have any issue with relocation?
Interview Preparation Tips
I applied via Company Website
(1 Question)
- Q1. Why should we hiring you.
Interview Preparation Tips
I applied via Referral and was interviewed in Jan 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Non technical
Interview Preparation Tips
I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.
Interview Questionnaire
8 Questions
- Q1. Tell me something about yourself.
- Q2. Regarding previous Organization.
- Q3. Why did you left previous Organization.
- Q4. What was your role in previous Organization.
- Q5. Detail Explanation regarding previous Organization Process.
- Ans.
Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.
Conducted a thorough analysis of existing processes and identified areas for improvement
Developed and implemented a new system for tracking and resolving customer issues
Trained customer service team on new process and provided ongoing support
Monitored and evaluated the effectiveness of the new process through regular feedback and data a...
- Q6. Regarding Hobby
- Q7. Job stability
- Q8. And what you think about TCS.
Interview Preparation Tips
Don't get scared, it's just a basics questions.
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TCS Customer Service Executive Interview Process
based on 3 interviews in last 1 year
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