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TCS Service Management Lead Interview Questions and Answers

Updated 16 Jun 2024

TCS Service Management Lead Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Previous experience
  • Q2. ITIL process life cycle

Interview Preparation Tips

Topics to prepare for TCS Service Management Lead interview:
  • ITIL process

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Oct 2024. There were 4 interview rounds.

Round 1 - Group Discussion 

Will AI replace humans or not?, one min was given to think, gd started with self introduction

Round 2 - Aptitude Test 

Five section 18 mins each, however one who finishes early gets the opportunity.

Round 3 - Technical 

(3 Questions)

  • Q1. How do you manage conflict in team
  • Q2. How will you launch a new product globally
  • Q3. How will you help your client to understand about new technologies
Round 4 - HR 

(2 Questions)

  • Q1. Any question from us?
  • Q2. What is cost effectiveness and cost advocacy?
  • Ans. 

    Cost effectiveness is achieving desired outcomes at the lowest possible cost, while cost advocacy involves promoting cost-conscious decision-making.

    • Cost effectiveness focuses on maximizing value for money by achieving desired outcomes efficiently.

    • Cost advocacy involves promoting a culture of cost-conscious decision-making within an organization.

    • Examples of cost effectiveness include implementing process improvements to...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be thorough with the jd and prepare well on your cv's
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Technical 

(2 Questions)

  • Q1. Whats your previous experience
  • Ans. 

    I have 5 years of experience working as a Process Specialist in the manufacturing industry.

    • Managed process improvement projects to increase efficiency and reduce waste

    • Developed and implemented standard operating procedures for production

    • Trained staff on new processes and procedures

    • Collaborated with cross-functional teams to identify and solve process issues

  • Answered by AI
  • Q2. Will join cognizant with same salary
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Basic introduction
  • Q2. Salary expectation
Round 2 - 2 on one round 

(2 Questions)

  • Q1. HR had aligned me for the daytime shift, but the manager had told me for the night.
  • Q2. Salary expectation was an important factor for everyone.
Round 3 - 2 on one round 

(1 Question)

  • Q1. Multiple questions were there but the manager insisted on knowing more about my connection in the company, to which I refused to reveal. Just during this round, manager called up another one of her experie...

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your best and appear for all the rounds of the interview, no matter how much rush is there✌🏼
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Sap t code for vendors creation
  • Q2. As per accounting standard 10

Interview Preparation Tips

Interview preparation tips for other job seekers - Good to work place need more improvement
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. How soon I can join
  • Q2. Why you want to join

Interview Preparation Tips

Interview preparation tips for other job seekers - I suggest that if you are young, freshers, and talented, you should not consider joining this.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral

Round 1 - Group Discussion 

We were given a scenario where client and Admin was in discussion. basically, client was bit rude, and Admin was supposed to handle him carefully so that it will not cause adverse impact over the business.

Interview Preparation Tips

Interview preparation tips for other job seekers - a good place to work. if you are ready to give your best then this is the ight place for your
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What's the industry overview?
  • Ans. 

    The industry overview of Management Consulting involves providing strategic advice to organizations to improve performance and efficiency.

    • Management consultants work with clients across various industries to solve complex business problems.

    • They analyze data, develop recommendations, and help implement solutions.

    • Key focus areas include strategy, operations, technology, and organizational structure.

    • Examples of top manage...

  • Answered by AI
  • Q2. How will you plan launch of a new brand?
Round 2 - One-on-one 

(2 Questions)

  • Q1. What are your strengths?
  • Q2. Where do you see yourself in 5 years?
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

If you are appearing for the exam, please be prepared with mathematical calculations, verbal reasoning, and logical reasoning. English will likely be the easiest part.

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
Round 2 - One-on-one 

(1 Question)

  • Q1. Project handling

TCS Interview FAQs

How many rounds are there in TCS Service Management Lead interview?
TCS interview process usually has 1 rounds. The most common rounds in the TCS interview process are HR.
How to prepare for TCS Service Management Lead interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TCS. The most common topics and skills that interviewers at TCS expect are Service management, Incident management and Problem Management.

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TCS Service Management Lead Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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TCS Service Management Lead Salary
based on 68 salaries
₹5 L/yr - ₹20.2 L/yr
16% less than the average Service Management Lead Salary in India
View more details

TCS Service Management Lead Reviews and Ratings

based on 8 reviews

3.3/5

Rating in categories

3.4

Skill development

4.1

Work-life balance

2.7

Salary

4.9

Job security

3.6

Company culture

2.6

Promotions

3.6

Work satisfaction

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