TCS IT Incharge Interview Questions and Answers

First, assess the antivirus issue, then guide the user through troubleshooting steps to restore security.

• Check the antivirus status: Verify if the antivirus is up-to-date and running properly.

• Review error messages: Ask the user to provide specific error messages displayed by the antivirus.

• Run a manual update: Instruct the user to manually update the antivirus software to ensure it has the latest virus definitions.

• Perfo...read more

To troubleshoot printer connection, check cables, drivers, and settings. For old printers, check compatibility and update drivers.

• Check if the printer is properly connected to the computer via USB or network cable

• Ensure that the printer drivers are installed and up-to-date

• Check the printer settings to ensure it is set as the default printer

• For old printers, check compatibility with the computer's operating system and u...read more

I will check the system logs and hardware components to identify the cause of the beeping sound.

• Check the system logs for any error messages or warnings

• Inspect the hardware components such as the CPU fan, power supply, and RAM

• Restart the system and check if the beeping sound persists

• Refer to the manufacturer's documentation for troubleshooting steps

• If necessary, replace any faulty hardware components

To set a system in domain, join it to the domain. To check if it's in domain, check the system properties.

• To set a system in domain, go to Control Panel > System > Advanced System Settings > Computer Name > Change > Domain > Enter domain name > Restart

• To check if system is in domain, right-click on Computer > Properties > Check if it says 'Domain' under 'Computer name, domain, and workgroup settings'

• To check if system ...read more

To repair a printer and find the faulty part, one needs to follow a systematic approach.

• Start by checking the power source and cables.

• Check for any paper jams or ink/toner issues.

• Run a diagnostic test to identify the problem.

• If necessary, disassemble the printer and inspect each component for damage or wear.

• Replace the faulty part and reassemble the printer.

• Test the printer to ensure it is functioning properly.

• Keep a r...read more

To check the installed version of Windows or MacBook operating system, follow these steps:

• For Windows, go to Start menu > Settings > System > About. The version number will be displayed under Windows specifications.

• For MacBook, click on the Apple icon in the top left corner of the screen > About This Mac. The version number will be displayed under the macOS or OS X heading.

• Alternatively, you can use the command prompt ...read more

Steps to check internet connection in MPLS, VPN and definition of DHCP

• Ping the default gateway to check connectivity

• Check if the IP address is assigned correctly

• Verify if the DNS server is reachable

• Check if the VPN tunnel is up

• Ensure that the MPLS circuit is operational

• DHCP stands for Dynamic Host Configuration Protocol

• DHCP is used to automatically assign IP addresses to devices on a network

• DHCP reduces the administrat...read more

The OSI model is a conceptual model that characterizes and standardizes the communication functions of a telecommunication or computing system.

• OSI stands for Open Systems Interconnection.

• It has 7 layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has a specific function and communicates with the adjacent layers.

• The model helps in understanding how data is transmitted over...read more