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Tata Motors Customer Relationship Officer Interview Questions and Answers
Tata Motors Customer Relationship Officer Interview Experiences
1 interview found
Customer satisfaction
(1 Question)
- Q1. How work for extra better grow
Vehicle history and other work
(2 Questions)
- Q1. What is base of work
- Ans.
The base of work for a Customer Relationship Officer is to build and maintain strong relationships with customers.
The primary focus is on customer satisfaction and retention
The officer must be able to communicate effectively with customers
They must be able to handle customer complaints and resolve issues
The officer must also be able to identify opportunities for upselling and cross-selling
Building and maintaining a cus
- Q2. What is work of a cro
- Ans.
A cro is not a commonly used term in the context of customer relationship officer. Please provide more information.
(1 Question)
- Q1. How work work for better growing
Top trending discussions
Interview questions from similar companies
Anonymous
I applied via Referral and was interviewed before Mar 2020. There were 7 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Where do you see yourself in the next 5 years
- Q2. Head of marketing and sales
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Feb 2020. There were 6 interview rounds.
Interview Questionnaire
6 Questions
- Q1. Manpower management.
- Q2. You have experienced about to handle union base manpower.
- Q3. Technical question.
- Q4. You must have sound technical knowledge about your field.
- Q5. Process related.
- Q6. You must be good in the process as well as system.
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Aug 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. It was technial and some hr questions
Interview Preparation Tips
So whatever you have done worked get completed hold on it.
I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.
(1 Question)
- Q1. Why you what to join bajaj automobile
- Ans.
I want to join Bajaj Automobile because of their strong reputation in the industry and their commitment to innovation and customer satisfaction.
Bajaj Automobile has a strong reputation in the industry for producing high-quality vehicles.
They have a track record of innovation and introducing new technologies in their products.
Bajaj Automobile is known for their focus on customer satisfaction and providing excellent afte...
Interview Preparation Tips
I applied via Naukri.com and was interviewed before May 2021. There were 4 interview rounds.
(2 Questions)
- Q1. Experience related and expectations from JD
- Q2. Project Handling and six Sigma
(2 Questions)
- Q1. Management skills and Auditing skills
- Q2. Training skills of process, Product, Gateway Reviews
- Ans.
I have strong training skills in process, product, and gateway reviews.
I have experience in designing and delivering training programs for various processes and products.
I have conducted gateway reviews to ensure that the team is meeting the required standards.
I have used various training methods such as classroom training, on-the-job training, and e-learning.
I have also developed training materials such as manuals, pr...
(1 Question)
- Q1. Salary Expectations and negotiation
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Sep 2021. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself.
Interview Preparation Tips
Interview Questionnaire
4 Questions
- Q1. Tell us something about your self, summer inetrnship, family etc. ?
- Ans.
I am a hardworking individual with a passion for learning and growth. I completed a summer internship in marketing and come from a supportive family.
I am a hardworking individual
Passionate about learning and growth
Completed a summer internship in marketing
Come from a supportive family
- Q2. Demonstrate how will you retain an employee at your dealer's?
- Ans.
To retain an employee, I will focus on creating a positive work environment and offering opportunities for growth and development.
Offer competitive salaries and benefits
Provide opportunities for training and development
Create a positive work culture with open communication and recognition
Offer flexible work arrangements
Provide opportunities for career advancement within the company
Regularly check in with employees to a...
- Q3. Are you comfortable with working in different city and travelling?
- Ans.
Yes, I am comfortable with working in different cities and travelling.
I have previous experience working in different cities and travelling for work.
I am adaptable and can quickly adjust to new environments.
I enjoy exploring new places and meeting new people.
I understand the importance of being flexible and available for work-related travel.
I am willing to make necessary arrangements to ensure smooth travel and work ex
- Q4. Why did you enter the GD late?
- Ans.
I apologize for being late. I had an emergency that I had to attend to.
I had an unexpected emergency that required my immediate attention
I made sure to inform the organizers as soon as I could
I understand the importance of punctuality and will ensure it in the future
Interview Preparation Tips
Experience: Its a simple test to check your people skills, your personality and whether you are capable to handle difficult situations
Tips: Its very simple, no need to worry abt it. Everyone clears this one.
Round: Group Discussion
Experience: The GD took place on 12th feb and so the topic was very recent. Everybody had abundant data and thus plenty of points to make. It was a well structured GD, 10 minutes to discuss and 5 minutes to individually conclude the topic. I made my first point pretty late which was a wrong thing to do as I was asked about this in my interview. Later on I was successful to put 3-4 distinct points and as I was 8th amongst 10 ppl I could structure my conclusion well.
Tips: 1. Please read about the recent topics in newspaper.2.Numbers aren't important they don't make much difference. 3. If you are applying for marketing/sales job be presentable, improve your diction and grammar. 4.Make distinct points.
Duration: 15 minutes
Round: HR Interview
Experience: The HRs were very calm and poised, they gave me enough time to frame my answers. Overall it was a pleasant experience.
Tips: Be yourself and show that you need this job. Show that you come from a family which is supportive and that you are flexible when it comes to location.
College Name: KJ SOMAIYA INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH
I appeared for an interview in Jun 2017.
Interview Questionnaire
4 Questions
- Q1. Tell me something about yourself
- Ans.
I am a dedicated and empathetic individual with a passion for helping others.
I have a background in customer service, where I have honed my communication and problem-solving skills.
I am a good listener and strive to provide excellent service to all customers.
I am detail-oriented and organized, which helps me in handling multiple tasks efficiently.
I am a team player and enjoy collaborating with colleagues to achieve com
- Q2. What are your goals in life
- Ans.
My goal in life is to continuously learn and grow, both personally and professionally.
To advance in my career and take on more responsibilities
To travel and experience different cultures
To maintain a healthy work-life balance
To give back to my community through volunteering
To eventually start my own business
- Q3. What you know about shamam motors
- Ans.
Shamam Motors is a renowned automobile company known for its high-quality vehicles and exceptional customer service.
Shamam Motors is a well-established automobile company.
They are known for producing high-quality vehicles.
The company is recognized for its exceptional customer service.
Shamam Motors offers a wide range of vehicles including sedans, SUVs, and trucks.
They have a strong presence in both domestic and interna...
- Q4. 10 more questions
Interview Preparation Tips
Experience: I gave my interview at arya honda Santa Cruz the intervieweer quarled with me she was very rude had loads of attitude branded me for wearing casuals while i was wearing formal wears I was sitting normally branded me for sitting in slouchy positions eventually that simi rejected me nobody wants your job who wants to work with a madam like you and on job fair it's your responsibility to call me send the proper address!!! You were very demotivatIng nature and was one of the worst interviews of my life
Tips: I gave my interview at arya honda Santa Cruz the intervieweer quarled with me she was very rude had loads of attitude branded me for wearing casuals while i was wearing formal wears I was sitting normally branded me for sitting in slouchy positions eventually that simi rejected me nobody wants your job who wants to work with a madam like you and on job fair it's your responsibility to call me send the proper address!!! You were very demotivatIng nature and was one of the worst interviews of my life
Skills: Communication
College Name: Mumbai University
I applied via Referral and was interviewed before Sep 2017. There were 2 interview rounds.
Interview Preparation Tips
Experience: I got confirmation from HR at December, but they gave letter in march month, day by day I have to call them and follow for the offer letter, They gave offer letter after 3 months, but ask me to join within one month.
General Tips: Please dont prefer to work in Mahindra and dont spoil your carrier.
Duration: 1-3 Months
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Tata Motors Customer Relationship Officer Interview Process
based on 2 interviews
Interview experience
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Tata Motors Customer Relationship Officer Reviews and Ratings
based on 12 reviews
Rating in categories
|
Senior Manager
6.3k
salaries
|  ₹6.9 L/yr - ₹28.4 L/yr |
|
Deputy General Manager
911
salaries
| ₹13 L/yr - ₹47.3 L/yr |
|
Executive
824
salaries
| ₹2.4 L/yr - ₹12.2 L/yr |
|
Sales Executive
442
salaries
| ₹0.8 L/yr - ₹6 L/yr |
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Quality Engineer
427
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| ₹1.2 L/yr - ₹6 L/yr |
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