Tata Group Calling Agent Interview Questions and Answers

Q1. Tell me about your self
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Q2. My self sadhika
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Q3. I have completed bachar degree
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Q1. Self introduction
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Q2. Previous company role and responsibility
Ans. 
I was a customer service representative at XYZ Corp, handling inbound calls and resolving customer issues.
• Handled inbound calls from customers regarding product inquiries, order status, and complaints

• Resolved customer issues by providing solutions and escalating to supervisors when necessary

• Maintained customer satisfaction by ensuring timely and accurate responses

• Utilized CRM system to document customer interactions an
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Q1. "Hello world" java program to print the count of letter 'l'
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A Java program to count the occurrences of the letter 'l' in the string 'Hello world'.
• Create a Java program with a main method.

• Initialize a String variable with the value 'Hello world'.

• Use a loop to iterate through each character in the string and count the occurrences of the letter 'l'.

• Print the count of 'l' at the end.
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Q2. "Hello world" java program to print output as "olleH dlrow"
Ans. 
Reverse the characters of each word in a given string
• Split the input string into an array of words

• Reverse each word in the array

• Join the reversed words back into a single string
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Q3. What is the diff between comparator and comparable
Ans. 
Comparator is an interface used to sort objects, while Comparable is an interface used to compare objects for natural ordering.
• Comparator is used to define custom sorting logic for objects, while Comparable is used for natural ordering based on the class's implementation of compareTo() method.

• Comparator can be used to sort objects of different classes, while Comparable is implemented within the class itself.

• Example: So...read more
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Q4. What is lamda expression
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Lambda expression is a concise way to represent an anonymous function in programming languages.
• Lambda expressions are used to create small, inline functions without a formal definition.

• They are commonly used in functional programming languages like Python, Java, and C#.

• Lambda expressions can be used to simplify code and make it more readable.

• Example: (x, y) -> x + y is a lambda expression that takes two parameters a
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Q5. What is contructor chaining
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Constructor chaining is the process of calling one constructor from another constructor in a class.
• Allows reusing code and avoiding duplication

• Can be achieved using 'this' keyword in the constructor

• Helps in initializing objects with different parameters
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Q6. Appium & Selenium architecture
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Q7. How to handle notifications in mobile automation
Ans. 
Handle notifications in mobile automation by using automation tools to interact with notifications, verify content, dismiss or respond to them.
• Use automation tools like Appium or Espresso to interact with notifications

• Verify the content of notifications by extracting text or images

• Dismiss notifications to continue with test execution

• Respond to notifications if required for test scenarios

• Handle different types of notifi...read more
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Q8. How to handle if element xpath is different in ios and android apps
Ans. 
Use platform-specific locators or conditional statements to handle different element xpaths in iOS and Android apps.
• Use platform-specific locators like accessibility id for iOS and resource id for Android

• Implement conditional statements to switch between different xpaths based on the platform

• Utilize Appium's platformName capability to identify the platform and adjust the element xpath accordingly
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Q9. Different TestNG annotations and order
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TestNG annotations include @Test, @BeforeMethod, @AfterMethod, @BeforeClass, @AfterClass, @BeforeSuite, @AfterSuite
• @Test - denotes a test method

• @BeforeMethod - runs before each test method

• @AfterMethod - runs after each test method

• @BeforeClass - runs before the first test method in the current class

• @AfterClass - runs after the last test method in the current class

• @BeforeSuite - runs before all tests in the suite

• @AfterSu
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Q10. What is pom.xml and how to mention dependencies
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pom.xml is a configuration file used in Maven projects to define project settings and dependencies.
• pom.xml stands for Project Object Model XML

• It is used in Maven projects to manage project configuration, build settings, and dependencies

• Dependencies are mentioned inside the <dependencies> tag in pom.xml

• Each dependency is specified with <groupId>, <artifactId>, and <version>
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Q1. Login page test case using selenium
Ans. 
Test case for login page using Selenium
• Verify that the login page loads successfully

• Enter valid credentials and verify successful login

• Enter invalid credentials and verify appropriate error message

• Check for password encryption

• Verify the 'Forgot Password' functionality
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Q2. Java program to find max in array
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Java program to find max in array
• Iterate through the array and compare each element to find the maximum value

• Initialize a variable to store the maximum value and update it as needed

• Handle edge cases like empty array or null input
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Online multiple choice questions round

Q1. Questions related to selenium theory and code
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Q1. Compensation discussions
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Q1. Previous experience of work
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Q2. Any related experience
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Q1. Please us more about your experience in previous company.
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Q1. What is your salary expectation?
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Q1. Taxonomy What is not medically necessary
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Q2. Authorization Non covered charges
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Q3. Roles and responsibilities as AR caller
Ans. To analyse, evaluate and take actions on the claims submitted for payment
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