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Tata Communications Customer Support Executive Interview Questions and Answers for Experienced

Updated 1 Mar 2024

Tata Communications Customer Support Executive Interview Experiences for Experienced

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Besc salf information
  • Q2. Suresh Kudari Qualification DME Experience 14 year Automation Industries machineMaintenence
Round 2 - Technical 

(1 Question)

  • Q1. Yes I am interested
Round 3 - Aptitude Test 

1 Round Technical
2 round HR
3 Round Offer letter

Interview questions from similar companies

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Retail industry experience
  • Ans. 

    Yes

    • I have 3 years of experience working in the retail industry

    • During my time in the retail industry, I have gained extensive knowledge of customer service practices and strategies

    • I have successfully resolved customer complaints and inquiries, ensuring customer satisfaction

    • I am familiar with point-of-sale systems and have experience handling cash transactions

    • I have received positive feedback from customers for my excell

  • Answered by AI
  • Q2. Customer Interaction
  • Q3. Local Language
  • Q4. Computer knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Fresher will get good experience on TPP

I applied via Walk-in and was interviewed before Jan 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. IP, IPVPN, Routers, Switches, Mobile Network, Fiber Optic cable, Maintenance and Configurations of Network

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Be Well Dressed
2. Spoken English is very important
3. Study deeply about OSI Layers(Very important)

You are good to go ?

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell m about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Negotiation required and we aware they take third party role

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Firstly, I joined the group discussion and it was the first round of my interview. Then there the HR asked to us on a topic ( irrespective to the job, miscellaneous). In my case we had to spoken on polluti...
  • Q2. Q. Why do you want to join our company?
  • Q3. Q. What are your strength?
  • Q4. How would you handle the customer?
  • Ans. 

    I would handle the customer by actively listening to their concerns, empathizing with their situation, and providing a prompt and satisfactory resolution.

    • Listen attentively to the customer's issue

    • Show empathy and understanding towards their situation

    • Ask clarifying questions to gather more information

    • Offer a solution or alternative options

    • Ensure the customer is satisfied with the resolution

    • Follow up to ensure the issue

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, talk to HR with proper eye contact

I applied via Walk-in and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro,read paragraph an converte into Hindi,what is customer service,what is sale

Interview Preparation Tips

Interview preparation tips for other job seekers - Read this all and be confident

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What pay you want to work with us and how long will you stay?

Interview Preparation Tips

Interview preparation tips for other job seekers - They will ask you to translate some English lines in Hindi, just dont feel scared or dont get nervous. Just feel confident and translate it in Hindi.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Alcatel Mux configuration Alcatel Mux Alarm Alcatel ISA card configuration Alcatel ISA card capacity Alcatel Alarm troubleshooting
  • Q2. Alcatel Alarm rectification
Round 3 - Aptitude Test 

Objective type question
Repeat type question
Unseen passage type question

Interview Preparation Tips

Interview preparation tips for other job seekers - No

I applied via AmbitionBox and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Technical 

(4 Questions)

  • Q1. How does MICROWAVE WORKS/ WHAT INFO NEEDED TO SETUP LINKS/ FACTORS WHICH EFFECT PERFORMANCE/ WHAT IS INTERFERENCE AND HOW TO NEGLECT IT
  • Ans. 

    Microwave works by emitting electromagnetic waves that heat up food. To set up links, you need to know the frequency and bandwidth. Interference can be caused by other electronic devices or physical obstacles.

    • Microwave ovens emit electromagnetic waves that cause water molecules in food to vibrate and generate heat

    • To set up links, you need to know the frequency and bandwidth of the microwave signal

    • Factors that affect pe...

  • Answered by AI
  • Q2. WHAT IS BB6630/5216/DUS/DUG/DUW?
  • Ans. 

    BB6630/5216/DUS/DUG/DUW is not a known term or acronym in the customer service industry.

    • This term is not related to customer service or any common industry.

    • It may be a product code or internal reference within a specific company.

    • Without more context, it is impossible to provide a specific answer.

    • It is important to ask for clarification or additional information when faced with unfamiliar terms.

  • Answered by AI
  • Q3. Connectivity FROM BBU TO ANTENNA
  • Ans. 

    Connectivity from BBU to antenna is established through a coaxial cable.

    • BBU (Baseband Unit) is connected to the antenna through a coaxial cable.

    • The coaxial cable carries the radio frequency signals from the BBU to the antenna.

    • The type and length of the coaxial cable used depends on the distance between the BBU and the antenna.

    • The quality of the coaxial cable used affects the signal strength and overall performance of t...

  • Answered by AI
  • Q4. TDD/FDD, GPS, 3G/2G/4G DIFFERENCE
Round 2 - HR 

(3 Questions)

  • Q1. Tell us about Your hobbies
  • Q2. One achievement/ one Mistake that changed your life
  • Q3. Why we should hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, Confidence is the key role. Try to keep conversation in English only. They will always try to check your communication skills and your convience power. Be patient listen first then take your time and then answer. If you don't know something Just clearly say i don't know the answer right now not Able to recall now may be next time.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Round wad good in that topic, very excited.

Round 3 - Technical 

(2 Questions)

  • Q1. What is Telecom
  • Ans. 

    Telecom refers to the technology and industry related to communication over long distances using various mediums such as telephone lines, satellites, and fiber optics.

    • Telecom stands for telecommunications, which involves the transmission of information over long distances.

    • It includes various technologies such as telephone networks, internet services, and wireless communication.

    • Examples of telecom companies include AT&T...

  • Answered by AI
  • Q2. What is Gpon technology
  • Ans. 

    GPON (Gigabit Passive Optical Network) is a technology used in telecommunications networks for delivering high-speed internet, TV, and phone services.

    • GPON uses passive optical splitters to divide the fiber optic signal among multiple users.

    • It provides higher bandwidth and longer reach compared to traditional copper-based networks.

    • GPON technology is commonly used by ISPs to deliver fiber-to-the-home (FTTH) services.

    • Exam...

  • Answered by AI
Round 4 - HR 

(1 Question)

  • Q1. It was an good experience in that time.

Skills evaluated in this interview

Tata Communications Interview FAQs

How many rounds are there in Tata Communications Customer Support Executive interview for experienced candidates?
Tata Communications interview process for experienced candidates usually has 3 rounds. The most common rounds in the Tata Communications interview process for experienced candidates are Technical and Aptitude Test.
How to prepare for Tata Communications Customer Support Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tata Communications. The most common topics and skills that interviewers at Tata Communications expect are Avaya, Cisco, Network Support and Networking.
What are the top questions asked in Tata Communications Customer Support Executive interview for experienced candidates?

Some of the top questions asked at the Tata Communications Customer Support Executive interview for experienced candidates -

  1. Suresh Kudari Qualification DME Experience 14 year Automation Industries machin...read more
  2. Besc salf informat...read more
  3. Yes I am interes...read more

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Tata Communications Customer Support Executive Interview Process for Experienced

based on 1 interview

Interview experience

5
  
Excellent
View more
Tata Communications Customer Support Executive Salary
based on 30 salaries
₹1.8 L/yr - ₹5 L/yr
24% more than the average Customer Support Executive Salary in India
View more details

Tata Communications Customer Support Executive Reviews and Ratings

based on 5 reviews

4.9/5

Rating in categories

4.9

Skill development

4.9

Work-life balance

4.9

Salary

4.9

Job security

4.9

Company culture

4.9

Promotions

4.9

Work satisfaction

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