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Tata CLiQ Customer Care Consultant Interview Questions and Answers

Updated 6 Apr 2022

Tata CLiQ Customer Care Consultant Interview Experiences

1 interview found

I applied via Referral and was interviewed in Oct 2021. There were 3 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Why should we hire you?
  • Q4. What are your strengths and weaknesses?
Round 2 - One-on-one 

(3 Questions)

  • Q1. Situation based questions
  • Q2. How confident are you
  • Q3. How can you be patient while dwaling with customers
  • Ans. 

    I remain calm and listen attentively to their concerns, taking breaks when necessary.

    • I take deep breaths and remind myself to stay calm

    • I listen attentively to their concerns without interrupting

    • I empathize with their situation and apologize for any inconvenience

    • I take breaks when necessary to avoid burnout

    • I focus on finding a solution to their problem

    • I maintain a positive attitude and avoid taking their frustration per

  • Answered by AI
Round 3 - Operation 

(2 Questions)

  • Q1. Confidence related past job related
  • Q2. Patience related , and if you have dealt with things like this in past

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident....
Share your escalation experience if you have ..
Because it is needed
We are dealing with luxury customers here , so your communication has to be great
You need to be very patient and very soft spoken
And while giving interview if they give you some situations based questions, that if you get an irate Customer
Be confident while answering , and yes you will answer with patience
Its not difficult to crack

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Tell me about yourself.
  • Q2. What are some of your strengths and weaknesses when it comes to your work?
  • Q3. Tell me about your dream/passion.
  • Q4. Why do you want to join this company?
  • Q5. What are your future goals?

Interview Preparation Tips

Interview preparation tips for other job seekers - All they look for is a confident person, does not matter what you say just don't shut up or think go at it as a chatty person.

I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. I was asked about my past experience, basically they ll check you communication....

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and talk. Good communication is they are looking
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell us about yourself
  • Q2. Why did hire you
  • Q3. What is your strength
  • Q4. What is your weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Good
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(1 Question)

  • Q1. They asked you about qualifications work experience
Round 2 - HR 

(1 Question)

  • Q1. They will ask random questions
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025.

Round 1 - HR 

(1 Question)

  • Q1. They will ask you random questions
Round 2 - Technical 

(1 Question)

  • Q1. About your qualification
Round 3 - One-on-one 

(1 Question)

  • Q1. About skills and Experience
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. How would you respond to rude customers?
  • Q2. How would you deal with situations that require urgency?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. General knowledge and family background
Round 2 - Aptitude Test 

Work details and knowledge about medicine usage

Round 3 - Technical 

(1 Question)

  • Q1. Medical terminology and store management,

Interview Questionnaire 

2 Questions

  • Q1. SQL and Excel were the key that helped me get this job.
  • Q2. Puzzles

I applied via Walk-in and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 
Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - easy to crack they will ask qestions

Tata CLiQ Interview FAQs

How many rounds are there in Tata CLiQ Customer Care Consultant interview?
Tata CLiQ interview process usually has 3 rounds. The most common rounds in the Tata CLiQ interview process are HR and One-on-one Round.
What are the top questions asked in Tata CLiQ Customer Care Consultant interview?

Some of the top questions asked at the Tata CLiQ Customer Care Consultant interview -

  1. How can you be patient while dwaling with custom...read more
  2. Situation based questi...read more

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