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Tata CLiQ Customer Care Consultant Interview Questions and Answers

Updated 6 Apr 2022

Tata CLiQ Customer Care Consultant Interview Experiences

1 interview found

Customer Care Consultant Interview Questions & Answers

user image Rashi Nagpal

posted on 6 Apr 2022

I applied via Referral and was interviewed in Oct 2021. There were 3 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Share details of your previous job.
    • Add your answer
  • Q3. Why should we hire you?
    • Add your answer
  • Q4. What are your strengths and weaknesses?
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Situation based questions
    • Add your answer
  • Q2. How confident are you
    • Add your answer
  • Q3. How can you be patient while dwaling with customers
  • Ans. 

    I remain calm and listen attentively to their concerns, taking breaks when necessary.

    • I take deep breaths and remind myself to stay calm

    • I listen attentively to their concerns without interrupting

    • I empathize with their situation and apologize for any inconvenience

    • I take breaks when necessary to avoid burnout

    • I focus on finding a solution to their problem

    • I maintain a positive attitude and avoid taking their frustration per

    • Answered by AI
    View 1 more answer
Round 3 - Operation 

(2 Questions)

  • Q1. Confidence related past job related
    • Add your answer
  • Q2. Patience related , and if you have dealt with things like this in past
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident....
Share your escalation experience if you have ..
Because it is needed
We are dealing with luxury customers here , so your communication has to be great
You need to be very patient and very soft spoken
And while giving interview if they give you some situations based questions, that if you get an irate Customer
Be confident while answering , and yes you will answer with patience
Its not difficult to crack

Top trending discussions

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Interview Tips & Stories
4d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Amazon user image Anonymous

posted on 7 Nov 2019

I applied via Naukri.com and was interviewed in May 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. There were total of 8 rounds.Yes, you read it right! Every round checks your communication skills and English as well as grammar. First 7 rounds are online or over phone. The eighth round is hr interview w...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All the rounds are very easy if you show a little confidence in yourself. Dont panic. Don't take long pause during talking to HR person.

Customer Service Executive Interview Questions & Answers

Amazon user image Anonymous

posted on 20 May 2022

I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Have basic knowledge

Round 2 - Aptitude Test 

Anyone with basic knowledge can pass

Round 3 - HR 

(1 Question)

  • Q1. Tell about yourself,are you okay with working here, will you be able to change location
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - second one was language test anyone with basic language skills can pass

Customer Service Executive Interview Questions & Answers

Amazon user image

posted on 21 Apr 2022

I applied via LinkedIn and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Versant aptitude test which has four parts in which you will tested in your communication skill and also logical reasoning

Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Collect some data from YouTube regarding versant aptitude test

Customer Service Executive Interview Questions & Answers

Amazon user image Anonymous

posted on 24 Mar 2021

I applied via Referral and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Its a module test which includes your grammar knowledge, listening skills and communication skills.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be precise with your language and grammar use.

Customer Service Executive Interview Questions & Answers

Flipkart user image Anonymous

posted on 24 Oct 2022

I applied via Approached by Company and was interviewed before Oct 2021. There was 1 interview round.

Round 1 - Chatting 

(6 Questions)

  • Q1. What can you expect from company ?
    • Add your answer
  • Q2. How did you feel you get this job.?
    • Add your answer
  • Q3. Did you get exciting to join with us
    • Add your answer
  • Q4. Did you have intrested to join us
    • Add your answer
  • Q5. Any suggestions to give us
    • Add your answer
  • Q6. Salary depends on your work
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Trust on your hopes
Work hard
Don't believe anyone directly

Customer Service Executive Interview Questions & Answers

Flipkart user image Anonymous

posted on 10 Oct 2020

I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about urself in brief
    • Add your answer
  • Q2. Do u have any experience?
    • Add your answer
  • Q3. What was ur last salary and what is ur expected salary
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Whatever you talk be confident that is the only and most importantly required

Customer Service Executive Interview Questions & Answers

Flipkart user image Anonymous

posted on 31 Jan 2022

I applied via Walk-in and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Basic interview questions.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Applied for intern easy interview prcess

Customer Service Executive Interview Questions & Answers

Snapdeal user image Anonymous

posted on 15 Jul 2022

I applied via Naukri.com and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Case Study 

Firstly we will study about the case in which we study about the customer need, customer problem and what customer want

Round 2 - Group Discussion 

Then we confirm the solution of the problem with other colleagues and on Google also

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and having some patience
Should not hesitate whatever in your mind tell to your sir and mam

Customer Service Executive Interview Questions & Answers

Nykaa user image Anonymous

posted on 24 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Reading how feel like followers
    • Add your answer
  • Q2. Eating how we are working system
    • Add your answer
Round 2 - Case Study 

What do you expectation your salary

Round 3 - Interview 

(2 Questions)

  • Q1. How feel like of this interview
    • Add your answer
  • Q2. What is your expectation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's cool or amazing experience
Contribute & help others!
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More about working at Tata CLiQ

Tata CLiQ Interview FAQs

How many rounds are there in Tata CLiQ Customer Care Consultant interview?
Tata CLiQ interview process usually has 3 rounds. The most common rounds in the Tata CLiQ interview process are One-on-one Round and HR.
What are the top questions asked in Tata CLiQ Customer Care Consultant interview?

Some of the top questions asked at the Tata CLiQ Customer Care Consultant interview -

  1. How can you be patient while dwaling with custom...read more
  2. Situation based questi...read more

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