Synoptek Support Engineer 2 Interview Questions and Answers

Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Strong problem-solving skills and ability to work under pressure

• Certified
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Q2. What is your level to handling technical
Ans. 
I have a high level of technical proficiency and experience in handling technical issues.
• Extensive experience troubleshooting technical issues

• Strong knowledge of various software and hardware systems

• Ability to communicate technical information effectively to non-technical users

• Experience in providing remote technical support

• Familiarity with troubleshooting tools and techniques
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Q1. What is the difference between service request and incident
Ans. 
Service request is a formal request for help or information, while incident is an unplanned event that disrupts normal operation.
• Service request is a proactive request for assistance or information, often initiated by the user.

• Incident is a reactive event that causes a disruption in normal operations, such as a system outage or software malfunction.

• Service requests are typically routine and can be planned in advance, w...read more
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Q2. What is active directory and how does works.
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows administrators to control access and permissions

• Supports single sign-on for users to access multiple resources with one login

• Uses Lightweight Directory Access Protocol (LDAP) for communication
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Q3. We should aware of windows active directory,DNS, DHCP, print server, file server, azure cloud, office 365.
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Q4. What is firewall and how does works.
Ans. 
A firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.
• Acts as a barrier between a trusted internal network and untrusted external network

• Filters traffic based on rules set by the network administrator

• Can be hardware-based or software-based

• Examples include Cisco ASA, Palo Alto Networks, and Windows Firewall
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Q5. We should know about WSUS patch management or SCCM.
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Q1. What is my day to day works.
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Q2. Security related thing's
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Q1. What is my notice period and about my work culture.
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Q2. Salary discussion.
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They generally ask over a small topic which we come across daily in our day-to-day life. They ask me ....Is 75% in colleges should be mandatory or not..??

Q1. They will ask questions only related to your resume.. whatever you have provided to them.
Ans. Must know the basic coding of SQL
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Q1. They will ask tricky questions..so be prepared. Don't blabber anything infront of them.
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Q1. Basic SQL Questions were asked
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Q2. Questions were asked on AWS S3, EC2
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Q1. What is Subnet mask?
Ans. 
Subnet mask is a 32-bit number used to identify the network and host portions of an IP address.
• It is used to divide an IP address into network and host portions.

• It is represented in decimal format, like 255.255.255.0.

• It is used in conjunction with IP addresses to determine network and host addresses.

• It is used in routing decisions to determine the best path for network traffic.
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Q2. Describe Osi layers?
Ans. 
OSI (Open Systems Interconnection) model is a conceptual model that characterizes and standardizes the communication functions of a telecommunication or computing system.
• OSI model has 7 layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has a specific function and communicates with the adjacent layers.

• The layers are designed to be independent of each other, allowing for e...read more
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Q3. Difference between cat5 and cat6
Ans. 
Cat5 supports up to 100 Mbps while Cat6 supports up to 10 Gbps.
• Cat5 has a maximum bandwidth of 100 MHz while Cat6 has a maximum bandwidth of 250 MHz.

• Cat6 has stricter specifications for crosstalk and system noise compared to Cat5.

• Cat6 cables are thicker and less flexible than Cat5 cables.

• Cat6 cables are more expensive than Cat5 cables.

• Cat6 is recommended for high-speed data transfers and larger networks.

• Cat5 is suitabl
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Q4. Bsod errors
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Q1. Basic computer knowledge questions
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