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Cyfuture Technical Support Executive Interview Questions and Answers

Updated 5 Oct 2024

Cyfuture Technical Support Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.

    • Over 5 years of experience in providing technical support to customers

    • Proficient in troubleshooting hardware and software issues

    • Excellent communication skills and ability to explain technical concepts to non-technical users

    • Strong problem-solving skills and ability to work under pressure

    • Certified

  • Answered by AI
  • Q2. What is your level to handling technical
  • Ans. 

    I have a high level of technical proficiency and experience in handling technical issues.

    • Extensive experience troubleshooting technical issues

    • Strong knowledge of various software and hardware systems

    • Ability to communicate technical information effectively to non-technical users

    • Experience in providing remote technical support

    • Familiarity with troubleshooting tools and techniques

  • Answered by AI

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. (1)what is sales?
  • Ans. 

    Sales is the process of selling products or services to customers in exchange for money.

    • Sales involves identifying potential customers and their needs

    • It also involves promoting and demonstrating the benefits of the product or service

    • Closing the sale by convincing the customer to make a purchase

    • Following up with customers to ensure satisfaction and encourage repeat business

    • Examples include selling cars, insurance polici

  • Answered by AI
  • Q2. (2) what is E-commerce?
  • Ans. 

    E-commerce refers to buying and selling of goods and services online.

    • E-commerce involves online transactions through websites or mobile apps.

    • It eliminates the need for physical stores and allows businesses to reach a wider audience.

    • Examples include Amazon, eBay, and Alibaba.

    • E-commerce has grown rapidly in recent years due to the convenience it offers to customers.

  • Answered by AI
  • Q3. (3) what is the advantages and disadvantages of online shopping?
  • Q4. (4) what is online shopping?
  • Ans. 

    Online shopping is the process of buying goods or services over the internet.

    • Online shopping allows customers to browse and purchase products from the comfort of their own homes.

    • Customers can compare prices and read reviews before making a purchase.

    • Popular online shopping websites include Amazon, eBay, and Walmart.

    • Online shopping has become increasingly popular due to its convenience and accessibility.

    • Payment methods f...

  • Answered by AI
  • Q5. (5) Tell us some name of e-commerce site.
  • Ans. 

    E-commerce sites are online platforms where you can buy and sell products and services.

    • Amazon - one of the largest e-commerce sites in the world

    • eBay - an online auction and shopping website

    • Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services

    • Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...

  • Answered by AI
  • Q6. (6) Tell us about yourself?
  • Q7. (7) what is your strength and weekends?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be positive.

Skills evaluated in this interview

I applied via Company Website and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Speak something about yourself
  • Q2. What are your hobbies
  • Q3. Speak few lines in terms of your personal life
  • Q4. What do you normally like doing in your spare time

Interview Preparation Tips

Interview preparation tips for other job seekers - This is a simple process

I was interviewed before May 2020.

Interview Questionnaire 

1 Question

  • Q1. There's nothing, they just asked to introduce myself and then they asked about customer support basic questions. Infact HR will tell you what they'll ask, it's very simple for customer support executive in...

Interview Preparation Tips

Interview preparation tips for other job seekers - It was very very simple and easy. There's nothing more to think about the interview.

I applied via Referral and was interviewed before Sep 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How will you handle irated customers

Interview Preparation Tips

Interview preparation tips for other job seekers - Just share your experience and even if there is negligible grammatical mistake your answer should be correct.

I applied via Company Website and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. You will be able to do the work which I'll give you ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Think +ve and be confident you will creck the interview

I applied via Walk-in and was interviewed before Dec 2019. There were 7 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How will you handle irrated customers?
  • Ans. 

    I will listen to their concerns, empathize with them, and offer a solution to their problem.

    • Listen actively to their complaints without interrupting them

    • Empathize with their situation and show understanding

    • Offer a solution to their problem and follow up to ensure their satisfaction

    • Remain calm and professional throughout the interaction

    • Apologize for any inconvenience caused and take responsibility for the issue

    • Provide o...

  • Answered by AI
  • Q2. How will you handle escalation calls?
  • Ans. 

    I will listen to the customer's issue, empathize with them, and provide a solution that meets their needs.

    • Listen actively to the customer's issue and let them vent their frustration

    • Empathize with the customer and acknowledge their feelings

    • Provide a solution that meets the customer's needs and resolves the issue

    • If necessary, escalate the call to a supervisor or manager for further assistance

    • Follow up with the customer t...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Guys be confident and give every answer with full confidence

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Go Through your profile and past experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Was very good only two rounds and hr are very responsive

I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Short introduction
  • Q2. What do you mean by customer service
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer queries and concerns

    • It includes providing product information and resolving complaints

    • Good customer service can lead to customer loyalty and positive word-of-mouth

    • Examples include answering phone calls, responding to emails, and providing live chat support

  • Answered by AI
  • Q3. Scenario based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not hesitate, be confident

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is your family background?
  • Q3. Share details of your previous job.

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - Keep calm while nervousness faced during the interview. It will be fine if you comfortable in English or Hindi any language you can in talk while interview because they want to see our communication skill are good or not so be prepared.
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Cyfuture Interview FAQs

How many rounds are there in Cyfuture Technical Support Executive interview?
Cyfuture interview process usually has 1 rounds. The most common rounds in the Cyfuture interview process are One-on-one Round.

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Cyfuture Technical Support Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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Cyfuture Technical Support Executive Salary
based on 7 salaries
₹2.2 L/yr - ₹3.9 L/yr
25% less than the average Technical Support Executive Salary in India
View more details

Cyfuture Technical Support Executive Reviews and Ratings

based on 3 reviews

2.9/5

Rating in categories

3.9

Skill development

2.9

Work-life balance

2.3

Salary

2.3

Job security

2.3

Company culture

2.0

Promotions

2.2

Work satisfaction

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