Swiggy Store Executive Interview Questions and Answers

Q1. I want g grow up my career in zepto cafe
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Q2. This job is very convenient for me I will be available at anytime
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Q1. Personal information
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Q2. Experience as assistant store keeper
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Q1. What are the duties and responsibilities associated with the job?
Ans. 
The duties and responsibilities of a Store Manager include overseeing daily operations, managing staff, ensuring customer satisfaction, and maximizing sales.
• Overseeing daily operations of the store

• Managing and training staff

• Ensuring customer satisfaction

• Maximizing sales and profitability

• Inventory management and ordering supplies

• Creating and implementing store policies and procedures

• Handling customer complaints and reso...read more
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Q2. What is your current job profile?
Ans. 
I am currently working as an Assistant Store Manager at a retail store.
• Responsible for overseeing daily operations of the store

• Managing inventory and stock levels

• Training and supervising staff

• Assisting customers with inquiries and concerns

• Implementing sales strategies to meet targets
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Q3. What is your job location?
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The job location is at the store where I will be managing the daily operations and overseeing the staff.
• The job location is at the physical store where products are sold.

• I will be responsible for managing the store's daily operations and ensuring smooth functioning.

• I will oversee the staff and ensure they are performing their duties efficiently.

• Examples: ABC Store, XYZ Mall, 123 Street
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Q1. Duties and responsibilities
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Q2. What are your key performance indicators (KPIs)?
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Key performance indicators (KPIs) are metrics used to evaluate the success of a store manager in achieving goals and driving performance.
• Sales revenue

• Customer satisfaction scores

• Inventory turnover rate

• Employee turnover rate

• Profit margin

• Conversion rate

• Average transaction value
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Q1. Inventory management
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Q2. Man power handling
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Q3. How you coordinate with associate
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Q4. Audit planning to find missing sku
Ans. 
Audit planning involves systematic review of inventory records, physical counts, and reconciliation to identify missing SKUs.
• Review inventory records to identify discrepancies

• Conduct physical counts of inventory to compare with records

• Reconcile physical counts with inventory records to pinpoint missing SKUs

• Investigate potential reasons for missing SKUs such as theft, misplacement, or recording errors
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Q1. Conversion regarding questions
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Q2. How to handle customer
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Best practices for handling customers include active listening, empathy, problem-solving, and clear communication.
• Practice active listening to understand customer needs and concerns.

• Show empathy towards customers by acknowledging their feelings and demonstrating understanding.

• Use problem-solving skills to address customer issues and find solutions.

• Communicate clearly and effectively to ensure customers understand the i
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Q1. How many staff in floor
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Q1. NPS regarding questions
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Q2. Monthly meeting
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Q1. Can you provide a self-introduction?
Ans. 
Experienced retail professional with a proven track record of driving sales and leading teams to success.
• Over 5 years of experience in retail management

• Strong leadership skills with a focus on team development

• Proven track record of exceeding sales targets

• Passionate about delivering exceptional customer service

• Proficient in inventory management and merchandising
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Q2. What are the details of your experience?
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I have over 5 years of experience in retail management, including overseeing store operations, managing staff, and driving sales.
• Managed store operations to ensure efficiency and customer satisfaction

• Led a team of 20+ employees, providing training and guidance for optimal performance

• Implemented sales strategies that resulted in a 10% increase in revenue

• Maintained inventory levels and merchandising standards to meet com
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Q3. What are the challenges associated with this position?
Ans. 
Challenges include managing a diverse team, meeting sales targets, handling customer complaints, and ensuring store operations run smoothly.
• Managing a diverse team with varying personalities and work styles

• Meeting sales targets in a competitive retail environment

• Handling customer complaints and resolving conflicts effectively

• Ensuring store operations run smoothly, including inventory management and scheduling

• Adapting t...read more
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Q1. What id Daily work
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Daily work as a Store Manager involves overseeing operations, managing staff, ensuring customer satisfaction, and driving sales.
• Overseeing daily operations of the store

• Managing and scheduling staff

• Ensuring customer satisfaction and resolving any issues

• Driving sales through promotions and marketing strategies

• Handling inventory management and ordering supplies

• Analyzing sales data and setting targets for the team
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Q2. Process & SOP / Handling
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Q1. Situation Handling Questions
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Q2. Currently job performance discussion
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Q1. Current Job data Discussion
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Q2. Situation Handling
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Q3. Current job Work Culture & Relationship with company
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Positive work culture with strong relationships and alignment with company values.
• Open communication and collaboration among team members

• Supportive and inclusive environment for all employees

• Regular team-building activities and recognition programs

• Strong alignment with company mission and values

• Positive relationships with upper management and colleagues

• Focus on employee development and growth opportunities
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Introduction and why would you like to join zepto

Q1. Introduction Question from the resume
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Q2. Mathematical questions
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Q1. Situational types questions
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Q2. Discussion about work culture Efficiency testing
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Q1. Discussion about job role
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Q2. Discussion about salary
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