Sutherland Global Services Brand Promoter Customers Handle and Customer Service Interview Questions and Answers

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers
Answered by AI
Add your answer
Q2. Tell about our company?
Ans. 
Our company is a leading provider of customer service solutions in the retail industry.
• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom
Answered by AI
Add your answer

Aptitude test, English grammer communication

Q1. About yourself, leadership principles
Add your answer
Q2. Previous experience
Add your answer

It only ask about mathematical , and grammatical knowledge

Q1. Normal introduction , and looking communication skills
Add your answer

Q1. What is cx service , how can you tackle a difficult cx
Ans. 
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
• Active listening to understand the customer's concerns and needs

• Showing empathy towards the customer's situation and emotions

• Problem-solving to find a solution that meets the customer's expectations

• Effective communication to explain the resolution and ensure cust
Answered by AI
Add your answer

Q1. Introduction, Related field Knowledge
Add your answer

Q1. Why do you want to join HPE
Add your answer

Q1. What is bpo?
Add your answer

Q1. Normal question were asked Q.1) where did i complete my graduation from?
Add your answer
Q2. Q.2) Golden rules of accounting?
Ans. 
Golden rules of accounting are basic principles to maintain financial records accurately.
• Debit the receiver, credit the giver

• Debit what comes in, credit what goes out

• Debit all expenses and losses, credit all incomes and gains
Answered by AI
Add your answer

Q1. The first round the ask aptitude and basic communication english test. If you have relevant knowledge about english you can answer it.
Add your answer

Q1. Why did you join us?
Add your answer
Q2. You can tell him your skills and destination why are you join.
Add your answer