Stashfin Customer Support Executive Interview Questions and Answers

Email writing about some scenarios

Q1. Self introduction, previous experience
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Q2. About your goals
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Q1. First round hR round self introduction and salary discussion
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Q2. Self introduction and languages known
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Q1. 1)Introduction 2)Past experience 3)They will check your communication skil
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Versant test was conducted typing especially

Q1. What is a collection?
Ans. 
A collection is a group of items or objects gathered together for a specific purpose or to be displayed.
• A collection can consist of various items such as stamps, coins, artwork, or books.

• Collections are often curated and organized by individuals based on personal interests or hobbies.

• Some collections may have significant monetary or sentimental value.

• Collections can also refer to the act of gathering or accumulating it
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Q2. What are Finance services?
Ans. 
Finance services refer to the range of services provided by financial institutions to help individuals and businesses manage their money, investments, and assets.
• Finance services include banking, investment management, insurance, and financial planning.

• Banks offer services such as savings accounts, loans, and credit cards.

• Investment management services help individuals and businesses grow their wealth through investmen...read more
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Q3. Why BPO why you did not try for IT?
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Q1. My first round clear
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Q2. Tell me about your self
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.
• Over 5 years of experience in customer service roles

• Proficient in handling customer inquiries, complaints, and providing solutions

• Excellent communication and interpersonal skills

• Ability to remain calm and composed in challenging situations

• Proven track record of achieving customer satisfaction target...read more
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Q1. My second round clear nice team
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Q1. Third round will hr they just ask you background
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Q1. I just gave 3 round they will inform
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Q1. It was about my confidence for doing night shift
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Q2. She asked about myself
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Q1. Willing to be in rotational and night shift
Ans. 
Yes, I am willing to work in rotational and night shifts.
• I am flexible with my schedule and can adapt to different shifts

• I understand the importance of providing customer service 24/7

• I have previous experience working in rotational or night shifts

• I am willing to work weekends and holidays if required
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Q2. Why do you want to switch to non voice ?
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Q3. Why should we hire you?
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Q1. Why should we hire you?
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Q2. Why are you looking for a change?
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Q3. Where do you see yourself in 5 years?
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Q4. What are your strengths and weaknesses?
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Q5. Tell me about yourself.
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