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Startrek Logistics Customer Service Representative Interview Questions and Answers for Experienced
Startrek Logistics Customer Service Representative Interview Experiences for Experienced
1 interview found
I applied via Naukri.com and was interviewed in Apr 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Tell me about yourself
- Q2. What is customer service
- Ans.
Customer service is the act of providing assistance and support to customers before, during, and after a purchase.
Customer service involves actively listening to customers and addressing their concerns
It includes providing accurate information about products or services
Customer service also involves resolving issues and complaints in a timely and satisfactory manner
It can be provided through various channels such as ph...
- Q3. How was your last weekend
(1 Question)
- Q1. Brief discription about customer support
- Ans.
Customer support involves providing assistance and resolving issues for customers.
Customer support is about listening to customers and understanding their needs
It involves providing timely and accurate information to customers
Customer support also includes resolving complaints and issues in a professional and courteous manner
Effective communication and problem-solving skills are essential for providing good customer su...
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Customer Service Representative Interview Questions & Answers
FedEx Express
Anonymous
posted on 21 Nov 2022
I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.
General aptitude test and general questions on the job role
(2 Questions)
- Q1. Gerenal HR test and salary questions
- Q2. Another about the salary
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
FedEx Express
Anonymous
posted on 21 Dec 2021
I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Basic questions are asked about myself, previous experience etc
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
FedEx Express
nabeeha
posted on 17 Jun 2024
Selected
I applied via Company Website and was interviewed in May 2024. There was 1 interview round.
(1 Question)
- Q1. Can you describe the fedex history
- Ans.
FedEx is a global courier delivery services company founded in 1971.
Founded in 1971 by Frederick W. Smith
Originally named Federal Express
Revolutionized the industry with overnight delivery services
Expanded globally through acquisitions like TNT Express
I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.
(1 Question)
- Q1. Tell me something about your self and job profile
(1 Question)
- Q1. Tell me something about your self and job profile
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Ecom Express
Anonymous
posted on 23 Feb 2020
Interview Questionnaire
1 Question
- Q1. E.com Customer care helpline number XXXXX...XXXXXeBay Customer care helpline number XXXXX..XXXXXeBay E.com Customer care helpline number XXXXX...XXXXXeBay Customer care helpline number XXXXX..XXXXXeBay E.c...
Interview Preparation Tips
I applied via Referral and was interviewed before Jun 2020. There were 4 interview rounds.
Interview Questionnaire
5 Questions
- Q1. 1) Tell me about yourself
- Q2. 2) What you know about Gati-kwe ?
- Ans.
Gati-KWE is a logistics and supply chain solutions company in India.
Gati-KWE was formed as a joint venture between Gati Ltd. and Kintetsu World Express (KWE) in 2011.
It offers services such as express distribution, freight forwarding, warehousing, and e-commerce logistics.
Gati-KWE has a network of over 5,000 delivery locations and 7000+ employees across India.
It serves various industries including automotive, healthcar...
- Q3. 3) What is Customer Service ?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
It involves addressing customer inquiries and concerns
Providing information about products or services
Resolving complaints and issues
Ensuring customer satisfaction and loyalty
Examples include answering phone calls, responding to emails, and providing in-person assistance
- Q4. 4) How you handle your customer ?
- Ans.
I handle customers with patience, empathy, and effective communication.
Listen actively to their concerns and needs
Acknowledge their emotions and show empathy
Offer solutions and alternatives
Follow up to ensure satisfaction
Maintain a positive and professional attitude
Adapt communication style to fit the customer's personality and needs
- Q5. 5) How you solve your customer queries ?
- Ans.
I listen actively, empathize with their concerns, and provide clear and concise solutions.
Listen actively to understand the customer's concern
Empathize with the customer to build rapport
Provide clear and concise solutions to resolve the issue
Offer additional assistance or follow-up if necessary
Interview Preparation Tips
Selected
I applied via Campus Placement and was interviewed before Jun 2023. There was 1 interview round.
Questions about states
I applied via Recruitment Consultant and was interviewed in May 2021. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. How many type of pickups?
- Ans.
There are several types of pickups used in various industries and vehicles.
Pickups can refer to different things depending on the context, such as guitar pickups, truck pickups, or package pickups.
In the automotive industry, pickups can be categorized into compact pickups, mid-size pickups, and full-size pickups.
Some popular pickup truck models include Ford F-150, Chevrolet Silverado, and Toyota Tacoma.
In the music ind...
- Q2. Booking parameters
- Q3. How you manage team
Interview Preparation Tips
(3 Questions)
- Q1. WMOS & Sap analyse
- Q2. Inventory releted
- Q3. Cycle audit & WMOS vs SAp
- Ans.
Cycle audit & WMOS vs SAP involves comparing inventory management systems for efficiency and accuracy.
Cycle audit involves counting a subset of inventory items on a regular basis to ensure accuracy.
WMOS (Warehouse Management Operating System) is a software system that helps manage warehouse operations.
SAP is an enterprise resource planning software that includes inventory management functionality.
Comparing cycle audit ...
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