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Sprint Diagnostics Call Center Manager Interview Questions and Answers
Sprint Diagnostics Call Center Manager Interview Experiences
1 interview found
Anonymous
I applied via Approached by Company and was interviewed in Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Calls handled per day and Average calls answered by team
- Ans.
The calls handled per day and average calls answered by the team are important metrics to measure the efficiency of the call center.
Calls handled per day should be tracked to ensure that the team is meeting the expected volume of calls.
Average calls answered by the team can help identify areas where additional training or support may be needed.
Both metrics should be regularly reviewed to identify trends and make necess
- Q2. Share your present company data as an example
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Interview Preparation Tips
Experience: CAT type questions were asked.
Duration: 75 minutes
Round: HR Interview
Experience: It was a nice experience.Basic simple questions were asked, like- family background, achievement,s extracurricular activities, projects, etc.
Tips: Be calm and confident.
College Name: NIT WARANGAL
K.SANJEEV REDDY
Interview Questionnaire
4 Questions
- Q1. Tell about yourself
- Q2. Basic c programs
- Q3. Tell about your parents
- Q4. Explain your standing project
Interview Preparation Tips
Experience: They have selected those who have no standing arrears
Tips: Clear arrears before 5 sem
Round: Test
Experience: Quantitative is little tough but i am lucky that i am able to solve the problems
Tips: Use formulas
Duration: 65 minutes
Total Questions: 90 min
Round: Group Discussion
Experience: No group discussion
Tips: Prepare well for GD
Round: HR Interview
Experience: I have spoke for 2 min and hr was impressed for it. Wrote some programs. Explained my project
Tips: For any hr interview prepare about your self. Learn some basic c programs, learn your project diagram. If u have any questions ask to hr to impress him
General Tips: Start doing some apptitude questions
Skill Tips: Whatever you talk, speak it clearly. Dont get tension
Skills: communication skill
College Name: SATHYABAMA UNIVERSITY
Motivation: Our seniors
Interview Questionnaire
8 Questions
- Q1. Explain ur Training project
- Ans.
My training project involved designing and implementing a network infrastructure for a medium-sized company.
Researched and analyzed the company's requirements for network connectivity and security.
Designed a network architecture that included routers, switches, firewalls, and VPNs.
Configured and tested the network devices to ensure proper functionality.
Implemented security measures such as access control lists and intr...
- Q2. How the apps in the mobile works..??
- Ans.
Mobile apps work by running code on the device to perform specific tasks and interact with the user.
Mobile apps are developed using programming languages like Java, Swift, or Kotlin.
Apps are installed on the device and run locally, utilizing the device's resources.
They can access device features like camera, GPS, and sensors.
Apps communicate with servers or APIs to fetch data or perform actions.
User interactions trigge...
- Q3. What is Big Data..??
- Ans.
Big Data refers to large and complex sets of data that cannot be easily managed or processed using traditional methods.
Big Data is characterized by the 3Vs: Volume, Velocity, and Variety.
Volume refers to the vast amount of data generated and collected from various sources.
Velocity refers to the speed at which data is generated and needs to be processed in real-time.
Variety refers to the different types and formats of d...
- Q4. What do u mean by SMAC..??
- Ans.
SMAC stands for Social, Mobile, Analytics, and Cloud.
SMAC is a combination of four technologies that are transforming businesses and industries.
Social refers to the use of social media platforms for communication and collaboration.
Mobile refers to the use of mobile devices and applications for accessing information and services.
Analytics refers to the use of data analysis tools and techniques to gain insights and make ...
- Q5. Tell me about urself
- Ans.
I am a system engineer with expertise in designing and maintaining complex computer systems.
Experienced in configuring and troubleshooting network devices
Proficient in scripting languages like Python and Bash
Skilled in virtualization technologies such as VMware and Hyper-V
Knowledgeable in cloud computing platforms like AWS and Azure
Familiar with ITIL best practices for service management
- Q6. What r ur hobies and interests..??
- Q7. What r ur strengths..??
- Q8. Why u want to join our company..??
Interview Preparation Tips
Experience: It was a challenging but exciting experience for me..!! I felt a lil bit shortage of time to complete the test.
Tips: Keep last 5 mins for guessing the answer and marking it.
Duration: 90 minutes
Total Questions: 74
Round: Technical Interview
Experience: It gave me a wonderful platform to speak about my project..!!
I cudn't answer many of the questions..!!
Tips: Tell ur answer watever u know confidently..!!
Answer the questions upto the point.
Don't let ur answers puzzle u.
Round: HR Interview
Experience: I spoke very confidently..!!
Tips: Improve ur communication skills.
Tell ur answers after feeling it from ur heart.
Watever u say, say it confidently.
Don't boast urself..don't bluff dere.
Always smile in between.
Skill Tips: learn new words daily and put a habbit of public speaking.
Skills: Communication Skills
College Name: KIIT UNIVERSITY
Skills evaluated in this interview
Interview Questionnaire
1 Question
- Q1. Questions vary from HR to HR
Interview Preparation Tips
Experience: Resume is the most important part of your whole placement process. Your resume reflects your whole profile, what you are. So, we had to do that properly. Main thing is the format of the resume. For getting the proper format itself we had to go through a lot, but our staffs do guide us so that's not a problem.
Tips: Stick to the proper and latest format and make sure your resume shouldn't be more than 2 pages, that's ideal for a fresher. Write only those points that are valid and if any question asked related to that, you can answer.
Round: Test
Experience: We had gone through a lot of practice tests during the placement classes and if your English is good, you will easily get through it. They just give basic grammer which we have already learnt in our school days. The Quant's part is also easy and basic maths that we have done in our primary school (7-10). Reasoning part completely based on your IQ level.
Tips: Focus on your vocabulary. Read books, articles and whatever you can. Just keep yourself up to date. Practice the basic quants. There are various books for both Quant's and reasoning. Just keep practising.
Duration: 30 mins minutes
Total Questions: depends (20-30)
Round: HR Interview
Experience: I had a very tough experience. Since I'm from Biotechnology department, I was asked questions like why do I want to work in an IT company. They were actually testing my patience and I got through it. Your HR interview depends on your HR itself, even the time limit. My interview went for almost half an hour, but for few it got over even in 10-15 mins, so it depends.
Tips: Just be confident. Presentation is very important. Present yourself in a confident manner and be calm and patience. You should have good communication skill.
General Tips: Be confident and patient. Make sure you choose the proper job for yourself and have interest in that field. You will get through it. Placement is not that tough as you think. Just have confidence in yourself and you will get it. All the best.
Skills: Quants, verbal, reasoning, Soft skills, Communication skill
College Name: SATHYABAMA UNIVERSITY
Motivation: I have always wanted to go in this and Infosys is considered as one the top IT companies in India and more over they offer you the best training. An infocician is highly recognised outside. Last but not the least, you have the biggest and the best campus for Infosys.
Funny Moments: Nothing as such, but I had really a funny HR round. For half an hour he kept Me asking the same question just to check my patience level. We had a great time during the placement classes. All the staffs were very friendly and interactive.
Interview Preparation Tips
Experience: The verbal section was easy. Analytical was very easy and I personally did not prepare much for it.
Tips: There is no need to learn any words just have to be grammatically strong.You will find it easy if you can understand english movies.
Duration: 80 minutes
Round: HR Interview
Experience: The interviewer was pretty informal and friendly and though i was a bit tensed before entering the room, once i went inside my nerves calmed down and the interview went well. It was pretty simple. There were about 6 different interviewers, all of them were very experienced. They asked standard questions like tell me about yourself, strengths and weakness, asked a few puzzles.
Tips: Just prepare for standard HR questions and do not get tensed. Be fluent during the interview
College Name: NIT WARANGAL
Interview Preparation Tips
Experience: In verbal, paragraphs, grammatical questions etc were asked. Reasoning was quite simple when compared to verbal.Normal and easy Quantitative questions were asked.
Tips: Keep your cool all through the interview. Be precise and don't give the the impression that you are missing the emphasis on what you are speaking.
Duration: 80 minutes
Round: HR Interview
Experience: Interview was pretty cool. I was interviewed by an experienced person and he made me feel comfortable all through.Type of questions asked are like: Tell me about your extra curricular activities from your childhood, Tell me something about your leadership qualities. Situational questions were also asked which were simple.
College Name: NIT WARANGAL
Interview Preparation Tips
Experience: In the verbal section, Reading Comprehensions and correction of sentences were given.Quant was easy.Reasoning was a little hard but it can be done easily and pretty fast if you have practice.
Tips: For the written test try to practice some reasoning questions which are available in some cat books..they wont be that tough in the written test but you will feel confident if you solve them.
Duration: 70 minutes
Round: HR Interview
Experience: HR interview was very simple. It was only for some 5 to 10 mins.They just asked me to tell about my family background & my siblings.Then i was asked about my future plans. The interviewer asked me if i wanted to knowanything about the company from him..And one question was asked about what will i do if the project i am working onsuddenly crashes.Then he checked my resume and asked about my CGPA.
Tips: Be confident when you face a HR interview. And do answer all the questions they ask, do not hesitate.Be fluent in speaking
College Name: NIT WARANGAL
Interview Preparation Tips
Experience: Section 1 had 30 mins quantitative aptitude and 20 mins reasoning questions.Questions based on pie charts,ratio and proportion,percentage problems etc were asked. They were pretty easy only.Section 2 had 20 mins english. Here, synonyms and antonyms and comprehension passages were asked.
Tips: You can practice puzzles from shakuntala devi and quantitative aptitude from RS Agarwal.As for the Verbal part, GRE wordlists from Barrons will be of great use.Time management is very important.
Duration: 70 minutes
Round: Technical Interview
Experience: Very basic questions were asked from Software engineering , like what is SDLC and PERT and all and more questions were from final year project only.A Situational question was asked and he asked me to give an algorithm to solve it logically.
Round: HR Interview
Experience: The interview was for about 20 mins, and it was ultra lite. The person who took my interview was extremely friendly and we had a little talk about ourselves initially and he repeated the same question thrice when i told him I did not understand.
Here, he asked about my background and from which school i had done my 10th and 12th and asked me to talk about national integrity. I just had to talk about that topic for 2 mins. Some puzzles and particular semester's SGPA and CGPA also were asked. And usual questions about hobbies and why do you want to join Infosys. All that he expected during the interview was straight forward answers.
Tips: Just be confident(not over confident) when you answer the questions. Look into the eyes of the Interviewer when you answer.
College Name: NIT WARANGAL
Interview Questionnaire
8 Questions
- Q1. Tell me about yourself
- Q2. Details regarding my project work
- Q3. Give an instance that showed your leadership qualities
- Q4. An example for a very interesting thing that happened in your life
- Q5. Being a chemical engineer why you want to shift to software side
- Ans.
I have always been passionate about technology and software development, and I believe my skills as a chemical engineer can be applied effectively in the software side.
I have a strong foundation in problem-solving and analytical skills from my background in chemical engineering.
I have experience working with complex systems and processes, which can be beneficial in software development.
I have a keen interest in learnin...
- Q6. Do you really think your parents will be fine with you working in software field?
- Ans.
Yes
My parents have always been supportive of my career choices
They understand the demand and growth opportunities in the software field
They have seen my passion for technology and believe in my abilities
They value my happiness and fulfillment in my chosen profession
- Q7. Did you try to interact with any of the company employees to know more about the company?
- Q8. What have you heard about the work culture in infosys?
Interview Preparation Tips
Experience: The first section consisted of 30 minutes of quantitative questions based on R S Aggarwal book. More weightage was given to problems on probability and data interpretation.
The second section was a verbal test that mainly consisted of comprehension passages, grammatical arrangement of jumbled sentences etc. The test had no negative marking so one can confidently attempt all
questions.
Tips: The Quantitative section is time consuming so good amount of practice
is required.
Please work out as many questions from the R S Aggarwal book. That will definitely boost up your confidence.
Duration: 150 minutes
Round: HR Interview
Experience: The interview was very simple. The panel consisted of only one member. The interview lasted for 15 min. The only thing that was tested in the interview was your communication skills. There was nothing technical being asked.
Tips: Prepare the answers for the common HR questions like tell me about your self, why do you wanna join this company, etc
Try to answer all questions confidently without pause or break. Do not get tensed. Make sure that you maintain eye contact with the panel.From my experience most of the companies very seriously go through your bio data. So make sure you include only that is necessary and sufficient or else it might turn up to be a disadvantage.
College Name: NIT WARANGAL
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