SOTC Travel Limited Service Executive Interview Questions and Answers

Destination Knowledge

Q1. IATA Codes of different destination
Ans. 
IATA codes are three-letter codes used to identify airports and cities.
• IATA codes are assigned by the International Air Transport Association.

• They are used for flight planning, ticketing, and baggage handling.

• Examples of IATA codes include JFK for John F. Kennedy International Airport in New York and LHR for London Heathrow Airport.

• Some cities have multiple airports with different IATA codes, such as New York City (JFK
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Q1. Crucial quality of a sales person?
Ans. 
The crucial quality of a sales person is effective communication skills.
• Effective communication skills are essential for building rapport with clients and understanding their needs.

• A sales person should be able to clearly articulate the benefits and features of a product or service.

• Active listening is important to understand customer concerns and address them effectively.

• Negotiation and persuasion skills are crucial fo...read more
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Q2. Difference between sales and marketing?
Ans. 
Sales is the process of selling products or services while marketing is the process of creating awareness and interest in those products or services.
• Sales involves direct interaction with customers while marketing involves indirect communication through advertising, promotions, etc.

• Sales focuses on closing deals and generating revenue while marketing focuses on building brand image and customer loyalty.

• Sales is a short...read more
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Q1. Why should we hire you?
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Q1. Tell about convincing a customer
Ans. 
Convincing a customer requires understanding their needs and providing a solution that meets those needs.
• Listen actively to the customer's concerns and needs

• Provide relevant information and benefits of the product/service

• Address any objections or hesitations the customer may have

• Offer a solution that meets the customer's needs and budget

• Follow up with the customer to ensure satisfaction and address any further concerns
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Q2. Then relationshipanagement
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Q3. Personal details and work
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Q1. General questions
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Q2. About yourself and experience
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Q1. Asked about myself
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Q2. Tell me about yourself
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Q1. Thry taken mock call asked me to sell package
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Q1. Tell me about your profile
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Q2. Who is in your family
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Q1. Your leadership qualities
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Q2. Will u able to handle pressure
Ans. 
Yes, I thrive under pressure and use it as motivation to exceed expectations.
• I have a proven track record of meeting and exceeding sales targets in high-pressure environments.

• I am able to stay calm and focused under tight deadlines and challenging situations.

• I see pressure as an opportunity to showcase my problem-solving skills and ability to think on my feet.
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