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Sony Technical Support Representative Interview Questions and Answers

Updated 2 Dec 2023

Sony Technical Support Representative Interview Experiences

1 interview found

Technical Support Representative Interview Questions & Answers

Anonymous

posted on 2 Dec 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Campus Placement and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - HR

(2 Questions)

Q1. Brief description about yourself

Ans.

I am a Technical Support Representative with strong problem-solving skills and excellent customer service.

Experienced in troubleshooting hardware and software issues
Proficient in providing remote assistance and resolving technical problems
Skilled in communicating complex technical concepts to non-technical users
Proven ability to prioritize and manage multiple tasks effectively
Dedicated to delivering exceptional custome

Answered by AI

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Q2. Brief introduction

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Round 2 - Quality round

(1 Question)

Q1. Introduction plus education background discussion and about company

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Round 3 - One-on-one

(1 Question)

Q1. Why did you choose this job. And about the job roles.

Ans.

I chose this job because of my passion for technology and helping others.

I have always been interested in technology and enjoy troubleshooting and problem-solving.
I have a strong desire to help others and provide excellent customer service.
This job allows me to combine my technical skills with my passion for assisting people.
I find satisfaction in resolving technical issues and ensuring customer satisfaction.
I am excit...

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Interview Tips & Stories

2w (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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Sony Interview FAQs

How many rounds are there in Sony Technical Support Representative interview?

Sony interview process usually has 4 rounds. The most common rounds in the Sony interview process are Resume Shortlist, HR and One-on-one Round.

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