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Sony Technical Support Representative Interview Questions and Answers
Sony Technical Support Representative Interview Experiences
1 interview found
Anonymous
Selected
I applied via Campus Placement and was interviewed in Jun 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Brief description about yourself
- Ans.
I am a Technical Support Representative with strong problem-solving skills and excellent customer service.
Experienced in troubleshooting hardware and software issues
Proficient in providing remote assistance and resolving technical problems
Skilled in communicating complex technical concepts to non-technical users
Proven ability to prioritize and manage multiple tasks effectively
Dedicated to delivering exceptional custome
- Q2. Brief introduction
(1 Question)
- Q1. Introduction plus education background discussion and about company
(1 Question)
- Q1. Why did you choose this job. And about the job roles.
- Ans.
I chose this job because of my passion for technology and helping others.
I have always been interested in technology and enjoy troubleshooting and problem-solving.
I have a strong desire to help others and provide excellent customer service.
This job allows me to combine my technical skills with my passion for assisting people.
I find satisfaction in resolving technical issues and ensuring customer satisfaction.
I am excit...
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I applied via Naukri.com and was interviewed before Mar 2021. There was 1 interview round.
(2 Questions)
- Q1. What is DNS and why do we use it
- Ans.
DNS stands for Domain Name System. It is used to translate domain names into IP addresses.
DNS is like a phonebook for the internet
It helps to identify and locate websites
DNS servers store information about domain names and their corresponding IP addresses
Without DNS, we would have to remember IP addresses to access websites
DNS can also be used for load balancing and security purposes
- Q2. What are the port numbers of various Protocols - DHCP,SMTP
- Ans.
DHCP uses port 67 and 68, SMTP uses port 25.
DHCP uses port 67 and 68 for server and client communication respectively.
SMTP uses port 25 for email transmission.
Interview Preparation Tips
- MCSE
- AZ-104
Communication skills matter as well and also your attitude shows, if you are willing to learn and grow or not.
Skills evaluated in this interview
I applied via Recruitment Consultant and was interviewed in Jul 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Just basic computer/printer troubleshooting questions
- Q2. Be bonest and be logical
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Sep 2020. There were 6 interview rounds.
Interview Questionnaire
4 Questions
- Q1. What's the basic requirements for a windows 10 operating system?
- Ans.
The basic requirements for a Windows 10 operating system include a compatible processor, sufficient memory, and available storage space.
Processor: 1 GHz or faster processor or SoC
Memory: 1 GB for 32-bit or 2 GB for 64-bit
Storage: 16 GB for 32-bit OS or 20 GB for 64-bit OS
Display: 800x600 resolution
Graphics: DirectX 9 or later with WDDM 1.0 driver
Internet connection: Required for updates and downloads
- Q2. Name five components on a mother board?
- Ans.
Five components on a motherboard are CPU, RAM, GPU, BIOS, and SATA ports.
CPU (Central Processing Unit) - the brain of the computer that performs most of the calculations and tasks.
RAM (Random Access Memory) - temporary storage for data and instructions that the CPU needs to access quickly.
GPU (Graphics Processing Unit) - responsible for rendering images, videos, and graphics.
BIOS (Basic Input/Output System) - firmware ...
- Q3. What is BSOD? (Blue Screen of Death)
- Ans.
BSOD is a blue screen error that appears on Windows operating systems when a critical system error occurs.
BSOD is also known as a stop error or a system crash
It usually displays a blue screen with white text indicating the error message
Common causes include hardware failure, driver issues, and software conflicts
Examples of BSOD error messages include IRQL_NOT_LESS_OR_EQUAL and PAGE_FAULT_IN_NONPAGED_AREA
- Q4. What is 2.4GHz in processor?
- Ans.
2.4GHz in a processor refers to the clock speed at which the processor operates.
2.4GHz is a measure of the processor's clock speed
It indicates the number of cycles the processor can execute per second
Higher clock speeds generally result in faster processing
For example, a processor with a clock speed of 2.4GHz can execute 2.4 billion cycles per second
Interview Preparation Tips
I would highly recommend anyone who reads this to go to youtube and search for the issues or questions.
Eg: what is BSOD and how to resolve the issue.
Hope this helps, wishing you all the very best ;-)
Skills evaluated in this interview
I applied via Referral and was interviewed in Aug 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Tell me about yourself , troubleshooting
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. What is DHCP Latest processor Realtime scenario etc
- Ans.
DHCP stands for Dynamic Host Configuration Protocol, which is a network management protocol used to assign IP addresses to devices on a network.
DHCP automatically assigns IP addresses to devices on a network
It helps in reducing the manual configuration of IP addresses
DHCP servers lease IP addresses to devices for a specific period of time
DHCP also provides other network configuration information like subnet mask and de
Interview Preparation Tips
The interviewer not only tests your technical capabilities but also your way of handling situations and pressure.
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Feb 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Tell me about yourself
- Q2. Tell me about your project
- Q3. Can you speak Hindi?
(2 Questions)
- Q1. It was technical Test, regarding Hardware and Networking
- Q2. Questions related to Operating system, Networking, Hardware.
(3 Questions)
- Q1. 1) What is command to know IP address?
- Ans.
The command to know IP address is 'ipconfig' on Windows and 'ifconfig' on Unix/Linux.
On Windows, open Command Prompt and type 'ipconfig'. Look for 'IPv4 Address' under the Ethernet or Wi-Fi adapter section.
On Unix/Linux, open Terminal and type 'ifconfig'. Look for 'inet' under the Ethernet or Wi-Fi adapter section.
There are also online tools and websites that can display your IP address, such as whatismyip.com.
- Q2. Ready to relocate? What is RAM?
- Ans.
RAM stands for Random Access Memory. It is a type of computer memory that allows data to be accessed in any order.
RAM is volatile memory, meaning it loses its data when the computer is turned off.
It is used to temporarily store data that the computer is currently using.
The more RAM a computer has, the more programs it can run simultaneously without slowing down.
Examples of RAM include DDR3, DDR4, and SDRAM.
- Q3. Which is latest USB version?
- Ans.
The latest USB version is USB 4.
USB 4 was announced in 2019 and released in 2020.
It offers a maximum speed of 40 Gbps.
It is backward compatible with USB 3.2, USB 2.0, and Thunderbolt 3.
USB 4 supports multiple data and display protocols.
It requires USB Type-C connectors.
Interview Preparation Tips
Skills evaluated in this interview
Selected
I applied via Recruitment Consulltant and was interviewed before Jan 2023. There were 3 interview rounds.
Discuss on particular topic
25 questions confusing and competitive
(1 Question)
- Q1. Technical questions
Technical Support Engineer Interview Questions & Answers
HP India
Vaishnavi Kelagar
posted on 23 Aug 2024
I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. Introduction about yourself
- Ans.
I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
5 years of experience in technical support
Proficient in troubleshooting hardware and software issues
Strong communication and problem-solving skills
- Q2. How did you overcome from stage fear
- Ans.
I overcame stage fear by practicing public speaking, deep breathing techniques, and positive self-talk.
Practiced public speaking regularly to build confidence
Used deep breathing techniques to calm nerves before speaking
Engaged in positive self-talk to boost self-confidence
Joined a public speaking club to gain experience and feedback
Interview Questionnaire
1 Question
- Q1. What is python
- Ans.
Python is a high-level, interpreted programming language known for its simplicity and ease of use.
Python is used for web development, data analysis, artificial intelligence, and more.
It has a large standard library and supports multiple programming paradigms.
Python code is easy to read and write, making it a popular choice for beginners.
Python uses indentation to indicate blocks of code, rather than curly braces or key...
Skills evaluated in this interview
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Sony Technical Support Representative Interview Process
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