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Smile Group

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4.3

based on 13 Reviews

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Smile Group Customer Care Executive Interview Questions and Answers for Experienced

Updated 8 Jul 2022

Smile Group Customer Care Executive Interview Experiences for Experienced

1 interview found

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 8 Jul 2022

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Give 10-15 lines about you
  • Ans. 

    I am a dedicated and empathetic customer care executive with excellent communication skills.

    • I have experience in handling customer queries and complaints

    • I am proficient in using customer service software and tools

    • I have a friendly and patient demeanor

    • I am a good listener and can understand customer needs

    • I am able to multitask and prioritize tasks effectively

    • I have received positive feedback from customers for my servic...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to learn new things outside the box....

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Engineering - Software & QA
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unsurpassedalbert
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works at
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Trying to switch after 8 years
I have been working in IT INDUSTRY for 8 years in the same Company I always thought about stability and a secure job that's the reason. I never tried to switch but now due to family expenses I need to change companies in any conditions. Please can anybody suggest the companies with the same stability and security of jobs in the IT sector Worked in the following domains till now Hitech domain Banking(BFSI) domain Telecom - Verizon
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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Sutherland Global Services user image Vidhya

posted on 13 Jun 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction about yourself
    • Add your answer
  • Q2. Work experience
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's was a terrible experience they make to wait one whole day and they just said your asking high salary package they don't provide 30% hike for experience its totally waste of time and money

Customer Care Executive Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 5 Feb 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Customer Support Executive Interview Questions & Answers

Cognizant user image Anonymous

posted on 17 Jul 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Why should we hire you?
    • Add your answer
  • Q2. What is customer support?
  • Ans. 

    Customer support is a service provided by a company to assist customers with inquiries, issues, and complaints.

    • Customer support involves addressing customer inquiries, issues, and complaints in a timely and professional manner.

    • It includes providing information about products or services, troubleshooting technical problems, and resolving billing disputes.

    • Customer support can be offered through various channels such as p...

    • Answered by AI
    Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Introduce yourself ?
    • Add your answer
  • Q2. Which is your dream company?
    • Add your answer

Customer Support Executive Interview Questions & Answers

NeoSOFT user image Anjali Gore

posted on 18 Apr 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - Aptitude Test 

General questions , maths ,GI, basic networking

Customer Care Executive Interview Questions & Answers

Sutherland Global Services user image Jenifer Emima

posted on 8 Mar 2024

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Tell me about something
    • Add your answer
  • Q3. Tell me schooling
  • Ans. 

    I completed my schooling from XYZ School in my hometown.

    • Attended XYZ School for primary and secondary education

    • Participated in various extracurricular activities like debate club and sports teams

    • Graduated with honors in XYZ year

    • Answered by AI
    Add your answer
  • Q4. Tel me unviersity
  • Ans. 

    University is an institution of higher education and research which grants academic degrees in various subjects.

    • Universities offer undergraduate and postgraduate programs in various fields of study.

    • They often have research facilities and libraries for students and faculty.

    • Universities may also offer extracurricular activities and student organizations.

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 10 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Customer Care Executive Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 31 Dec 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Average method of screening

Round 2 - Group Discussion 

General topic with basic knowledge.

Round 3 - One-on-one 

(3 Questions)

  • Q1. Mostly about the resume topics and reasons
    • Add your answer
  • Q2. If, I had a experience of 1 year at Indian oil corporation. They will ask me about the roles and responsibilities of my job nature.
    • Add your answer
  • Q3. I just explained as it is.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident with your knowledge. That's enough.

Customer Care Executive Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 19 Dec 2021

I was interviewed before Dec 2020.

Interview Questionnaire 

1 Question

  • Q1. Why you want to join BPO field
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The simple answer I love to interact with different kind of people and want to improve my communication skills.

Customer Care Executive Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 22 Feb 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Jan 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic Introduction, Talk about your family background
    • Add your answer
Round 3 - Assignment 

General knowledge questions were asked in the assignment.

Round 4 - One-on-one 

(1 Question)

  • Q1. Introduction, Family background questions, The manager will ask about any topic.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They check only comunications skills in you that's it.
More about working at Smile Group

Smile Group Interview FAQs

How many rounds are there in Smile Group Customer Care Executive interview for experienced candidates?
Smile Group interview process for experienced candidates usually has 1 rounds. The most common rounds in the Smile Group interview process for experienced candidates are One-on-one Round.

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Smile Group Customer Care Executive Reviews and Ratings

based on 1 review

1.0/5

Rating in categories

1.0

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1.0

Work-Life balance

1.0

Salary & Benefits

2.0

Job Security

1.0

Company culture

1.0

Promotions/Appraisal

1.0

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Explore 1 Review and Rating
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