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Smile Group

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4.0

based on 14 Reviews

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Smile Group Customer Care Executive Interview Questions and Answers

Updated 8 Jul 2022

Smile Group Customer Care Executive Interview Experiences

1 interview found

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 8 Jul 2022

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Give 10-15 lines about you
  • Ans. 

    I am a dedicated and empathetic customer care executive with excellent communication skills.

    • I have experience in handling customer queries and complaints

    • I am proficient in using customer service software and tools

    • I have a friendly and patient demeanor

    • I am a good listener and can understand customer needs

    • I am able to multitask and prioritize tasks effectively

    • I have received positive feedback from customers for my servic...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to learn new things outside the box....

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Salary Discussions, Hike & Promotions
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fathersahaab
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New Job, Higher Pay, Now I’m Feeling Awkward
I’ve been at my new job for about six months now, and everything’s been going great! I’m getting positive feedback from my manager, and I get along well with the team. The thing is, when I started, my salary offer ended up being much higher than the initial number discussed during my interview. I didn’t negotiate and just accepted the offer. So, fast forward to happy hour with the team, and the topic of salary comes up. I, unfortunately, shared what I’m making, and let’s just say... it didn’t sit well with the others who have been on the team for years and make less than me. They weren’t mad at me, but now I’m feeling a bit uncomfortable and unsure how to handle this situation. Has anyone had something like this happen? How did you deal with it? Let’s chat!
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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 11 Jan 2025

Interview experience
3
Average
Difficulty level
-
Process Duration
2-4 weeks
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Can you provide a standard introduction of yourself?
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Did you have your exams in the next six months?
    • Add your answer

Customer Care Executive Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 24 May 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Assignment 

First round of the interview is assessment round where they gives a topic we have to write a paragraph on that topic

Round 2 - One-on-one 

(2 Questions)

  • Q1. After completing first round of interview successfully the second round would be face to face where they only check your communication
    • Add your answer
  • Q2. All about your resume and what your answer for previous question
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold they won’t judge you they only check your communication

Customer Care Executive Interview Questions & Answers

Cognizant user image Anonymous

posted on 5 Jun 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Company Website and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

How u get to work to this company & our work performance to get hire posting & good computer skills good communication skills good English knowledge or tamil knowledge

Round 2 - Group Discussion 

About working discussion how to work to more improvement

Interview Preparation Tips

Interview preparation tips for other job seekers - When we'r working others want to help for freshers for how to work because they don't no about this company so seniors only want to help for fresher to move to other step

Customer Care Executive Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 5 Feb 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Customer Care Executive Interview Questions & Answers

Sutherland Global Services user image Vidhya

posted on 13 Jun 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction about yourself
    • Add your answer
  • Q2. Work experience
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's was a terrible experience they make to wait one whole day and they just said your asking high salary package they don't provide 30% hike for experience its totally waste of time and money

Customer Care Executive Interview Questions & Answers

Cognizant user image Anonymous

posted on 7 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self introduction
    • Add your answer

Customer Care Executive Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 10 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Customer Care Executive Interview Questions & Answers

Sutherland Global Services user image Avinash kasture

posted on 28 Feb 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. The interviewer first see your CV and ask a question. 1. First thay will ask you about yourself tell something about U 2. And after that they ask your hobby what you like the most and which things will o...
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Something about business process outsourcing
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't tell any lie be confident

Customer Care Executive Interview Questions & Answers

Cognizant user image Anonymous

posted on 14 Mar 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself. Which is your favorite subject in school.
    • Add your answer
More about working at Smile Group

Smile Group Interview FAQs

How many rounds are there in Smile Group Customer Care Executive interview?
Smile Group interview process usually has 1 rounds. The most common rounds in the Smile Group interview process are One-on-one Round.

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Smile Group Customer Care Executive Reviews and Ratings

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1.0/5

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