Shiprocket Private Limited Key Account Manager Interview Questions and Answers

Basic math and logical reasoning

Q1. How to approach restaurants for onboarding
Ans. 
Approach restaurants with a clear value proposition and personalized pitch.
• Research the restaurant's menu and target audience to tailor your pitch

• Highlight the benefits of partnering with your company, such as increased revenue and customer satisfaction

• Offer a trial period or special promotion to incentivize the restaurant to onboard

• Follow up regularly and provide excellent customer service to maintain the partnership
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Q1. About last roles and responsibilities
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Q2. One case study related to last work
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Q3. Tell me your top 5 clients name
Ans. 
My top 5 clients are ABC Company, XYZ Corporation, 123 Enterprises, QRS Ltd, and LMN Industries.
• ABC Company - Largest client, consistently high sales volume

• XYZ Corporation - Long-standing relationship, frequent repeat orders

• 123 Enterprises - Strategic partnership, mutual growth initiatives

• QRS Ltd - Emerging client, potential for expansion

• LMN Industries - Niche market leader, specialized product offerings
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Q4. Tell me about your worst experience with client
Ans. 
My worst experience with a client was when a major project deadline was missed due to miscommunication.
• Miscommunication led to misunderstanding of project requirements

• Client was frustrated and disappointed with the delay

• Had to work extra hours to rectify the mistake and regain client's trust
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Q5. Tell me about your family background
Ans. 
I come from a close-knit family with a diverse background.
• My parents are both immigrants from different countries, which has given me a unique perspective on cultural diversity.

• I have two siblings, one older and one younger, who have always been my biggest supporters.

• Family gatherings are always filled with laughter, delicious food, and lively discussions about current events and family history.
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Q1. Burn rate percentage
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Burn rate percentage refers to the rate at which a company is spending its available funds.
• Burn rate percentage is calculated by dividing the amount of money a company spends over a certain period by the amount of money it has at the beginning of that period.

• It is often used by investors and stakeholders to assess the financial health and sustainability of a company.

• For example, if a company spends $100,000 in a month ...read more
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Q1. Self introduction achievement
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Q2. What s your goals your weekanes
Ans. 
Personality strengths you should know confident.humble.honest until tasks finished
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Q3. Thinking about our company growthness
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Q4. Why do you want to work at this company?
Ans. 
I believe I have the type of knowledge to succeed in this role and at the company experience
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Q5. Why should me hire you?
Ans. 
My passion for the companies that drives me to succeed &I'm pretty confident that I am the best
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How to talk about sales with customer

Its necessary why some thought process capability to Handel the situation processes support💪 strength so in all filled meeting ha same like phrma everyone not same human being nature maturity everything group different ya not depending upon position oaky

Sometimes coding is better getting idea s

Knowledgeable of knowing problem if you want to grow the business

If no one anything knowledge about but interested so supposed and support mind knowledge

Some time mind is stressed anything not remember just that moment support💪

Q1. If you know about everything okay so keep your self private it means knowledgeable if understand everything if you know the difference answer so keep going its pretty good
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Q2. Self introduction
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Q3. Were are you stay / live / parents
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Q4. Proper education 12th ya degrees
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Q5. Strength / weakness both its /( long term goals / short term goals)
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Q6. Were you work all ready experience okay ( case study) okay
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Q7. Self confidence support its just not only clothes its remember credit cards details its confused abhi tak i m not understand topic okay its rtgs check i understand
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Q8. Travel expenses , attendance. Its necessary everyone his employes which position do you work support account manager ya something new one post salary
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Q9. Main thing support health issues kinde mentally street when work pressure its harm nevertheless you not understand what you do support
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Q10. Talking skill english jisko bolne ata ho Lekin bol nai sakte dil maine hi bolate understand kai se hota hain to hindi kannada english good👍
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Q11. English understand learn good writing okay (case study point noted that its note one) bich bich main aat ho but skills good hindi and kannada
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Q1. Complaint raised kuch tcq issue not working in proper laptops network issue
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Q2. Marketing strategy
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Q3. Talking skills how to talking customer experience services conversation clints
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Q4. Customer problem reach items time ness days ago after before one day
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Q5. Logistics stickers time brand quilty
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Q1. Support system chahiye good way understand problem of Employment
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Q2. Problems jobs when you not getting the process properly confidence se baate apke saath jo hain vo
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Q1. Tell me about yourself? Tell about you past experience?
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Q1. How are excel skills? How many clients have you handled?
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Q1. As I have applied through naukri, HR has called me and asked few basic questions regarding previous employment, how comfortable to do B2C sales, CTC and so on..
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Q1. How to convince a restaurant owner/partner to give more commission percentage to swiggy without offering them any perks or benifits..?
Ans. 
Highlight the benefits of increased visibility and customer reach through Swiggy's platform.
• Emphasize the potential increase in orders and revenue due to Swiggy's large customer base.

• Explain how being featured on Swiggy can attract new customers who may not have discovered the restaurant otherwise.

• Discuss the convenience and ease of ordering through Swiggy, leading to higher customer satisfaction and loyalty.

• Provide da...read more
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Q1. What is your work
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Q2. What is working from swigy
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Q3. Why are you interested in swigy work
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