Key Accounts and Ecommerce Manager Interview Questions and Answers

Key account managers play a crucial role in building strong relationships with vendors to increase business scale.

• Key account managers work closely with vendors to understand their needs and goals.

• They develop strategic plans to help vendors increase sales and market share.

• Key account managers negotiate contracts and pricing to ensure mutual benefit for both parties.

• They provide ongoing support and communication to vendors to address any issues or concerns.

• By fostering strong...read more

I would handle the escalation by following established protocols and seeking guidance from other team members or stakeholders.

• Refer to any documented escalation procedures in place

• Consult with colleagues or other departments for advice

• Prioritize urgent issues and address them promptly

• Communicate with stakeholders about the situation and provide updates

• Document the steps taken and outcomes for future reference

I am currently handling 15 key accounts and 5 e-commerce accounts.

• I manage a total of 20 accounts

• 15 of these accounts are key accounts

• 5 of these accounts are e-commerce accounts

• Examples of key accounts include Company A, Company B, and Company C

• Examples of e-commerce accounts include Website X and Website Y

Payment flow for card transaction involves authorization, clearing, and settlement processes.

• Customer initiates payment using card details

• Merchant sends payment request to acquiring bank

• Acquiring bank forwards request to card network for authorization

• Card network checks with issuing bank for funds availability

• Issuing bank approves or declines transaction

• Authorization code is sent back to acquiring bank

• Merchant completes transaction and sends batch for clearing

• Clearing house p...read more