Sheraton Hotels and Resorts Restaurant Hostess Interview Questions and Answers

Q1. What is yours greatest strengths
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Q2. How do you want a conflict situation between a guest and a employee
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Q1. Day to day task discussed
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Q1. With ac asking about pnl in detail
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Q1. Asking about previous experience and what while I change for this position
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Q1. What do you know about Novotel
Ans. Novotel is a French midscale hotel brand owned by Accor. Created in 1967 in France, the company grew into what became the Accor group in 1983, and Novotel ...
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Q2. How did you hear about this job
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Q3. My friend referred this job
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Q1. What's is your strength & weakness
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Q2. Punctual,team leader , quick learner, suitable for adabt to condition & situations
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Q1. Self introduction
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Q2. Operation related question like p@l and cogs
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Q1. What types of dessert you can make
Ans. 
I can make a variety of desserts including cakes, pastries, tarts, puddings, and ice creams.
• Cakes - such as chocolate cake, carrot cake, and red velvet cake

• Pastries - such as croissants, eclairs, and fruit tarts

• Puddings - such as bread pudding, rice pudding, and chocolate pudding

• Ice creams - such as vanilla, chocolate, and strawberry
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Food making in front of the chef

Q1. P&L, cost, inventory, over variance,
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Q1. How to control about food wastage.
Ans. 
Controlling food wastage is crucial for restaurant profitability and sustainability.
• Track inventory and order only what is needed

• Train staff to properly portion and handle food

• Offer smaller portion sizes or a la carte options

• Donate excess food to local charities or food banks

• Implement composting or recycling programs

• Regularly review and adjust menu items to reduce waste

• Use technology to monitor and analyze food waste d
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Q2. How to handle your team, if found mistake
Ans. 
To handle a team's mistakes, a restaurant manager should address the issue promptly, provide constructive feedback, offer support and training, and implement measures to prevent future errors.
• Address the mistake promptly and privately

• Provide constructive feedback and guidance

• Offer support and additional training if necessary

• Implement measures to prevent future errors

• Maintain open communication and encourage a learning
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Q1. Tell me about yourself ?
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Q2. Are you willing to relocate?
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