Sheraton Hotels and Resorts F&B Associate Interview Questions and Answers

There are various types of water and soft drinks available in the market.

• Types of water: mineral water, purified water, sparkling water, flavored water

• Types of soft drinks: cola, lemon-lime soda, orange soda, root beer, ginger ale

• Other types of beverages: energy drinks, sports drinks, iced tea, fruit juices

I can work full-time, part-time, or on a flexible schedule depending on the needs of the job.

• I am available to work full-time hours (40 hours per week) if needed

• I am also open to part-time hours (less than 40 hours per week) if that better suits the job requirements

• I am willing to work on a flexible schedule, including weekends and holidays if necessary

I worked in the hotel industry because of my passion for hospitality and customer service.

• Passion for hospitality and customer service

• Opportunity to interact with guests from diverse backgrounds

• Enjoyment of working in a fast-paced environment

• Desire to learn and grow within the industry

There are typically four main types of menus: a la carte, table d'hote, cyclical, and special.

• A la carte menu offers individual items priced separately

• Table d'hote menu offers a set menu at a fixed price

• Cyclical menu changes regularly based on season or theme

• Special menu features limited-time or themed items

There are several types of table setups in a 5-star hotel, including formal, informal, buffet, and banquet setups.

• Formal table setup includes fine dining with multiple courses and elegant tableware.

• Informal table setup is more casual with fewer courses and simpler tableware.

• Buffet setup allows guests to serve themselves from a variety of dishes displayed on tables.

• Banquet setup is used for large events and typically fe...read more

Yes, I am able to compare table 12 hour's in a hotel setting.

• I am familiar with the layout and organization of tables in a hotel restaurant.

• I can efficiently compare the setup and cleanliness of tables within a 12-hour period.

• I am able to identify any discrepancies or issues with the tables and address them promptly.

• For example, I have experience in ensuring tables are properly set up with clean linens and utensils wit

Yes, I am passionate about the hotel industry because of the dynamic environment, opportunities for growth, and the chance to create memorable experiences for guests.

• I enjoy working in a fast-paced and customer-focused environment

• I appreciate the variety of tasks and challenges that come with working in a hotel

• I find satisfaction in providing excellent service and creating positive experiences for guests

There are three main types of wins: small wins, big wins, and moral wins.

• Small wins are minor achievements that contribute to overall success, such as completing a task or reaching a small goal.

• Big wins are major accomplishments that have a significant impact, such as winning a competition or achieving a long-term objective.

• Moral wins are victories that align with one's values and beliefs, even if they may not result i

Handle guests with patience, empathy, and excellent customer service skills.

• Greet guests warmly and make them feel welcome

• Listen to their needs and concerns attentively

• Provide prompt and efficient service

• Handle complaints or issues calmly and professionally

• Go above and beyond to exceed guest expectations

• Maintain a positive attitude and smile

• Thank guests for their patronage