Shapoorji Pallonji Group Customer Care Executive Interview Questions and Answers

Includes both Technical and Aptitude

Q1. Mostly depends on the interviewers feild. They didn't ask any questions from resume to me
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Q1. Wt is emulsifier
Ans. 
An emulsifier is a substance that helps mix two or more liquids that normally do not mix together, such as oil and water.
• Emulsifiers have both hydrophilic (water-attracting) and hydrophobic (water-repelling) properties.

• They stabilize emulsions by reducing the surface tension between the two liquids.

• Common examples of emulsifiers include lecithin, egg yolks, and mustard.

• Emulsifiers are commonly used in food products lik
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Q2. Explain fermentation
Ans. 
Fermentation is a metabolic process that converts sugars into acids, gases, or alcohol.
• Fermentation is a anaerobic process, meaning it does not require oxygen.

• It is used in the production of alcoholic beverages like beer and wine.

• Fermentation is also used in the production of bread, yogurt, and pickles.

• The most common type of fermentation is alcoholic fermentation, where sugars are converted into alcohol and carbon dio
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Q1. Tell me about your previous experience
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Q2. Give details on your previous experience
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Q1. What is Minimum FMCG shops in gurgaon .
Ans. 
There are over 5000 FMCG shops in Gurgaon.
• Gurgaon has a large number of FMCG shops due to its growing population and urban development.

• FMCG brands like Big Bazaar, Reliance Fresh, and Spencer's have multiple outlets in Gurgaon.

• The presence of shopping malls and commercial complexes also contribute to the high number of FMCG shops in Gurgaon.
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Q2. What is responsibilities Sales Executive .
Ans. 
Sales Executives are responsible for generating leads, meeting sales targets, building relationships with clients, and providing excellent customer service.
• Generate leads through cold calling, networking, and referrals

• Meet or exceed sales targets set by the company

• Build and maintain relationships with clients to ensure repeat business

• Provide excellent customer service before and after the sale

• Stay up-to-date on industr...read more
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Multiple choice questions

About sales discussion

Q1. How to rejection face
Ans. 
Facing rejection is a common part of sales. It's important to stay positive and learn from each experience.
• Stay positive and don't take rejection personally

• Ask for feedback to understand why the rejection occurred

• Learn from each rejection to improve your approach for future interactions

• Focus on the next opportunity rather than dwelling on the rejection
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Q1. Tell me something about yourself
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Q2. Why do you want to do this job
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Q1. Can you describe your skills and provide an overview of your background?
Ans. 
Experienced sales executive with strong communication, negotiation, and relationship-building skills.
• 10+ years of sales experience in various industries

• Proven track record of exceeding sales targets

• Strong ability to build and maintain client relationships

• Excellent communication and negotiation skills

• Proficient in CRM software and sales analytics
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