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Shangri-la Hotels & Resorts

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4.2

based on 203 Reviews

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Shangri-la Hotels & Resorts Front Office Associate Interview Questions and Answers

Updated 15 Jun 2024

Shangri-la Hotels & Resorts Front Office Associate Interview Experiences

1 interview found

Front Office Associate Interview Questions & Answers

user image Anonymous

posted on 15 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. Basic job profile questions like terms and process
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Amazing interview well versed quick response

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Interview Tips & Stories
2w
mrstorm
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works at
Wipro
90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Interview questions from similar companies

Front Office Associate Interview Questions & Answers

Ihg Group user image Anonymous

posted on 14 May 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Topics :- Current affairs , international news

Round 3 - HR 

(1 Question)

  • Q1. College background , educational knowledge
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Real time problems , personality test
    • Add your answer
Round 5 - Behavioral 

(1 Question)

  • Q1. Self introduction, topics on daily facts,
    • Add your answer

Associate Interview Questions & Answers

Pizza Hut user image Anonymous

posted on 19 Sep 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Job Portal and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Quant,Logical Reasoning

Round 2 - Assignment 

Simple Aptitude and Case study

Front Office Associate Interview Questions & Answers

Oberoi Group of Hotels user image Anonymous

posted on 20 Aug 2021

I applied via LinkedIn and was interviewed in Mar 2021. There were 5 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Tell me about yourself ?
    • Add your answer
  • Q2. Who is president of France?
  • Ans. 

    Emmanuel Macron is the current President of France.

    • Emmanuel Macron was elected as the President of France in 2017.

    • He is a former investment banker and served as the Minister of Economy, Industry and Digital Affairs before becoming the President.

    • Macron is known for his pro-European Union stance and his efforts to reform the French economy.

    • Answered by AI
    Add your answer
  • Q3. How many states US have?
  • Ans. 

    The United States has 50 states.

    • The United States is made up of 50 states.

    • Each state has its own government and laws.

    • The states are divided into five regions: Northeast, South, Midwest, West, and Pacific.

    • The capital of the United States is Washington D.C., which is not a state but a federal district.

    • Answered by AI
    Add your answer
  • Q4. Some numeric questions
    • Add your answer
  • Q5. Tell me any recent news.
    • Add your answer
  • Q6. Why do you want to be in hospitality?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident while giving your answers that will reflect a positive impression on interviewer and it will increase your chances to get hired.

Front Office Associate Interview Questions & Answers

Marriott International user image Anonymous

posted on 31 Jan 2025

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jan 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Why you have chosen Hotel industry ? As I have commerce background
  • Ans. 

    I chose the hotel industry because of my passion for hospitality and customer service, despite having a commerce background.

    • Passion for hospitality and customer service

    • Opportunities for growth and advancement

    • Enjoy working in a fast-paced environment

    • Desire to interact with people from diverse backgrounds

    • Answered by AI
    Add your answer
  • Q2. How would you identify the guest at airport?
  • Ans. 

    Guests can be identified at the airport by looking for their name on a sign, checking their identification documents, or contacting them via phone or email.

    • Look for the guest's name on a sign or placard

    • Check the guest's identification documents such as passport or driver's license

    • Contact the guest via phone or email to confirm their identity

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Find a better job and take this job only if you don't want to much stress, they say it's a general shift but they will tell you to come even at night to receive their VIP guests.

Associate Interview Questions & Answers

Oberoi Group of Hotels user image Anonymous

posted on 24 Feb 2022

Round 1 - One-on-one 

(5 Questions)

  • Q1. What did you learn in your internship
    • View 3 more answers
  • Q2. What's happening in the world , India or whats in the news
    • Add your answer
  • Q3. Share a situation when you handled guest
    • Add your answer
  • Q4. Tell us about the hotel where you trained
    • Add your answer
  • Q5. What do you know about the Oberoi
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Technical Questions department specific
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and genuine, grooming is important

Front Office Associate Interview Questions & Answers

Oberoi Group of Hotels user image Anonymous

posted on 6 Nov 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduce yourself
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic about front offfice.
    • Add your answer
Round 3 - Behavioral 

(1 Question)

  • Q1. Introduce yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident enough and look good

Front Office Associate Interview Questions & Answers

Oberoi Group of Hotels user image Anonymous

posted on 8 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement

Round 1 - Group Discussion 

Current Hotel trends on Customer satisfaction to be discussed for half an hr

Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic introduction to self
    • Add your answer
  • Q2. Why chose Front Office over other departments
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep yourself updated on latest industry trends

Guest Service Associate Interview Questions & Answers

Oberoi Group of Hotels user image Pushkin Channan

posted on 6 May 2017

I appeared for an interview before May 2016.

Interview Preparation Tips

Round: Group Discussion
Duration: 10 hours

Guest Service Associate Interview Questions & Answers

Oberoi Group of Hotels user image Anonymous

posted on 11 Sep 2020

I applied via Campus Placement and was interviewed before Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Why the department?
    • View 1 more answer
  • Q2. Why this field?
    • Add your answer
  • Q3. Something about yourself?
  • Ans. 

    I am a dedicated and friendly individual with a passion for providing excellent customer service.

    • I have experience working in customer-facing roles

    • I am a good listener and problem-solver

    • I enjoy interacting with people and making their experience positive

    • Answered by AI
    Add your answer
  • Q4. Tell me something about the world?
    • Add your answer
  • Q5. About hobbies?
    • Add your answer
  • Q6. Tell me something about your working experience?
    • Add your answer
  • Q7. Would you be a smart worker or a hard worker?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving interview we need to be prominent, clear about our words and to the point. It's not always about how you speak but then it's about how is your personality, how you behave and tackle the interview.
Thankyou😊
More about working at Shangri-la Hotels & Resorts

Shangri-la Hotels & Resorts Interview FAQs

How many rounds are there in Shangri-la Hotels & Resorts Front Office Associate interview?
Shangri-la Hotels & Resorts interview process usually has 1 rounds. The most common rounds in the Shangri-la Hotels & Resorts interview process are One-on-one Round.
How to prepare for Shangri-la Hotels & Resorts Front Office Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Shangri-la Hotels & Resorts. The most common topics and skills that interviewers at Shangri-la Hotels & Resorts expect are Communication Skills, Customer Service, Front Desk, Front Office and Guest.

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Shangri-la Hotels & Resorts Front Office Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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Shangri-la Hotels & Resorts Front Office Associate Reviews and Ratings

based on 3 reviews

1.3/5

Rating in categories

1.3

Skill development

1.3

Work-life balance

1.2

Salary

1.3

Job security

1.3

Company culture

1.3

Promotions

1.3

Work satisfaction

Explore 3 Reviews and Ratings
Shangri-la Hotels & Resorts Salaries in India
Service Leader
19 salaries
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₹2.4 L/yr - ₹6 L/yr

Guest Service Associate
15 salaries
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₹1.1 L/yr - ₹3.5 L/yr

Service Associate
13 salaries
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₹1.7 L/yr - ₹3.2 L/yr

Team Lead
10 salaries
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₹1.7 L/yr - ₹5.8 L/yr

Housekeeping Supervisor
10 salaries
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₹2.3 L/yr - ₹4 L/yr

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